Worst insurance company I've ever had to deal with. Their adjuster, Allison, was actually yelling…read moreat me and hung up on me! Then I spoke with her boss, Sara McVickor, who isn't much better. They're trying to tell me that my car is only worth $5,000, even though I've been paying on it for over a year, and still owe over $10k on the loan. They're trying to say my car is totaled for a simple accident with only cosmetic damage. I could easily fix it for under $1,000. using used parts from a salvage yard. But, no! They'd rather pay $5,000 to the lender and scrap my car, leaving me with no car and in debt! They won't even sell it back to me as a salvage vehicle! These people clearly have ZERO common sense, and have a lot to learn about how to treat their customers. Looking at the other reviews, I can see that I'm not the first person that they've screwed over!

Beware! This insurance company does not stand behind its policies when it comes to rental home…read moreinvestment properties. Do yourself a favor and look elsewhere.

Professional, friendly, reliable and respectful ... Sharon and her staff respond quickly to…read morequestions and concerns. They periodically review policies to ensure the best coverages for life changes. I have peace of mind knowing, like a good neighbor, Sharon is there!

From the owner: It is the mission of Sharon Guilliams State Farm to establish a strong foundation based on deep,…read moremeaningful and lasting relationships with customers and within our community. The strength of those relationships is our foundation. Together, the team, is committed to providing customers with remarkable customer service and strong relationships by doing what is right by customers and making a difference in our community. We are here for you, we put your needs first and we care about you. License #: OH-1192935

I've had these folks for my car and home/renter's insurance for something like 25 years. I've had…read morea few claims over the years, most recently hitting a deer. Every time, they've been fast and friendly, and I've been pleasantly surprised by how things were resolved. Prices are middle of the pack, not super cheap, but you get what you pay for. Coverage seems pretty standard. Every year or so we review our plans, and end up staying with them. Insurance is never fun, or cheap, but it's a necessity, and when you have an accident it's nice to know that things will get taken care of.

This company insures the landlord that almost killed my bf, my cat, and myself with a CO monoxide…read moreleak due to his negligence in keeping his property up to health and safety codes. Their response to our complain was "Well did you inspect the unit yourself?" I am not a plumber. I do not know how a water heater is supposed to be installed and vented. And it is my landlord's responsibility to ensure that his property is in a safe and habitable condition. These people are just as crooked as my penny pinching landlord. I have photo proof of the improper install and maintenance of the water heater as well as the improper ventilation system used. These people do not care that they could have killed people. DO NOT DO BUSINESS WITH THEM.

Always helpful and orderly. Sara is a true "AllStar" . She…read moreis always willing to explain and go over questions I have. Will continue to be a loyal customer!

I would give zero stars if I could. VERY poor customer service. Can rarely be reached by phone or…read moreemail. The assistant has provided me with incorrect information more than once. On the rare occasion I am able to speak to someone, they do not even complete my requests. One time I requested a quote via email for a home I was considering purchasing. I was very clear that I did not own the home and even if I decided to move forward with the purchase, I would still need to keep the policy on the home I already owned as well since I did not plan to sell. Next thing I know they have canceled the insurance on my current home and insured the home I did not own without even providing me with a quote or a notification that this is what they were going to do. It turned into a very big ordeal for me to have to get the money back into escrow to reactivate the policy. This is just one of many frustrating things that has happened including the agency not adding certain vehicle to my policy that I have requested and not canceling policies that I have requested be canceled. This agency is a joke.

I stopped into the Wooster facility to pick up tour books. yes, it had been awhile. no tour books…read moreonly digital, ok no one could speak with you about travel so I thought I'll call. tried calling several times everyone always busy was transferred to Wadsworth office the guy said he could help but since I only was a plus member he would need to charge me for the service. I declined and trying to get to the digital tour books for me was a no go so I ordered one for free from my destination for free. the person working the desk when you walk in is very friendly everyone else looked very unhappy even though they were busy

I love working with AAA and my travel agent Jeremy Sigler. He is so helpful and takes care of all…read morethe details so our trips run smoothly. I highly recommend their services for your travel plans.