This review reflects my personal experience with this clinic…read more On May 7th of this year, 2025, I took my dog Friday to Laura Moon for his annual exam. Laura Moon said he needed his teeth cleaned. She also administered a rabies vaccine, and on the certificate, it stated that the vaccine lot expired on January 18th 2025. In other words I believe she gave him an expired vaccine, from the information I received from their clinic. The vet clinic claimed it was a clerical error, and to rectify this they would email me the proper paperwork. I didn't receive anything so I emailed the clinic on the 14th of May, and they said they would mail me the paperwork. The paperwork they mailed me contained a new rabies certificate that claims that Friday received a new vaccination on May 14th, the date of the email exchange, for which he never received. It has the vaccination tag taped to the new certificate. I still have both certificates with the tags taped to them and the emails. After this I was just going to stop using them for vet services. Friday had cracked a tooth and so I was going to get him into a new vet, but there are waiting periods for the ones I tried to contact. I decided to take him to Green Hills and get his teeth cleaned and get that tooth out because it was hurting him, he had began shifting food away from that tooth and to the back of his mouth. I thought one more trip to this vet so that he could eat normally again and not be in pain, then finding a new vet would be priority. I told the vet clinic I wanted the cracked tooth removed and his teeth cleaned when I called them, and the lady on the phone said "level 3" cleaning. When I brought Friday in on October the 8th of this year, I told the front desk person and the vet tech that I wanted the cracked tooth to be removed. We also had X-rays done for an extra fee. When I called to check on Friday twice, the vet clinic told me they had to remove "a few" teeth, once when he was in surgery, and then after the surgery as well. I went to pick Friday up with my son after the procedure, and when I received the invoice, I found out they had pulled over 20 teeth from Friday, literally all the back teeth he was shifting his food to, except for one lone back tooth. I had Friday's teeth cleaned in May of 2024 at a different vet in Columbia, MO, where he only needed a level 1 cleaning and no teeth were pulled. The X-rays were also included in the Columbia vets teeth cleaning fees with no extra charges for it. How would he go from needing no teeth pulled and a level 1 cleaning to needing 22 extractions in a matter of a year and 6 months? Since Laura Moon pulled 22 teeth from my beagles mouth, he has not been eating as well, is struggling to eat soft food, is not drinking any water, and seems very depressed. The evening of the extractions, blood began pouring from both sides of his mouth, causing me extreme mental anguish to see and help him through. He has had only one bowel movement shortly after the incident at their clinic, with no other bowel movement since and is having less frequent urinations. I may need to take him to emergency care soon if I don't see improvement quickly. The whole reason I took him there was so that he would no longer be in pain and able to eat normally again, and now he will never be able to eat normally again, from my observations. This incident seems to be causing him even more medical problems as well. I'm very worried about him due to Laura Moon's actions. I'll also mention that my beagles are from a pharma research facility, one has a PTSD diagnosis, Green Hills knows this, and I don't feel that Green Hills took my dogs emotional health into consideration at all, especially not Friday's when they pulled out 22 teeth from his mouth all at once while he was asleep. Imagine going to sleep to wake up and more than half of your teeth are gone. Especially after spending the first half of your life being experimented on like you weren't even a living being. How traumatic, I would imagine, wouldn't you?

I highly recommend Green Hills Veterinary Clinic! My big guy had a lateral suture surgery done by…read moreDr Miller and it went great!! Professional, and friendly staff!! Dr Miller took the extra time to explain the surgery and after care instructions and I really appreciate that!

Had our dog in today for surgery. This is a no stress clinic and they really do handle this. The…read moredoctor and all of the staff seem to really love their jobs and love animals. It was well worth our drive from Jeff to Columbia. I would totally recommend them for any of your veterinary needs.

If you want to spend a lot of money, definitely take your animal here. It's not that they're not…read moregood but they're very expensive. I had to have my animal cleared with a medical certificate to fly on an airline. She was just examined, not even two months ago. They not only charged for the health certificate. They charged a $70 for a full exam that she did not need. The medication's that they prescribed are very expensive. A small tube of appetite stimulant medicine they charge $56 for. Like I said it's not that they're not good but you're going to pay out the Y zoo.

These are father and son vets and are two of the nicest vets you ever want to meet. they are…read morewonderful with small animals and are always on call 24/7. Also a very clean place to take your pets to. I would recommend them to anyone that wants there pets well taken care of.

Great people that truly care about animals very friendly and knowledgeable. You can't go wrong with…read moreCallaway County small animal veterinary clinic.

I took my new cat there today, and Dr. Kitty was excellent. Her staff was so helpful, and they…read moreanswered all my questions. They were very patient with my cat who was nervous about going to the vet. They got her down from the cabinets safely and carefully. My cat was even bribed with canned food and treats! They try to go above and beyond here. I'm so glad we found a good vet! My experience was great .

The people here were extremely friendly and very professional. They let me know exactly what they…read morefound, what they suggested and the cost right up front. They also offered alternatives if we needed. They are fantastic.

Vets are very nice and seem to care about animals. Unfortunately our puppy has allergies and they…read morewere unable to give us any relief for her. I would recommend them to friends.

Our lab puppy had been vomiting and our local vet had done XRays ruling out an obstruction. We…read morewere told to just monitor it for a few days. Well, a few days later was on a Sunday and things weren't better. We took Georgie in to Horton's early in the morning and were greeted by some of the best staff I've ever encountered. Georgie ended up having a perforated bowel and a kink which this quick thinking, smart staff fixed with a quickness. They loved my dog and were so gentle. He's home tonight asleep with his ball in his mouth and we feel like the luckiest people on earth. Thank you so much for everything!!! We will not forget you!

Background. Alice had a $5,500 TPLO surgery at Horton on April 6th. I'd had a prior bad experience…read morebefore the surgery and written to Dr. Jacobek, the Chief of Staff. He responded professionally and promised any post-surgical complications, office visits, and x-rays would be covered. That promise was not honored. The visit I'm describing was Alice's third post-op follow-up. She had been vomiting for two days and couldn't stand on her surgical leg. I called Horton. The front desk told me Alice already had an x-ray appointment scheduled for the next day. I told them she couldn't wait. She couldn't stand, she'd been vomiting for two days, and I was concerned. They put me on hold, went and spoke to the doctor, and came back with: the doctor said you can bring her in tonight if you're that concerned. Then I raised the x-ray issue. I'd been told Horton's machine was broken, which is why the x-ray the next day was scheduled at a different facility in downtown Columbia. I asked the front desk directly: if I drive her in tonight, can you do the x-ray here? She said yes. I asked again to be sure. She said yes, she was sure. I live two hours away. I drove the two hours. Sat in the exam room another two hours. Dr. Amanda Hanzel walked in. First thing she said: the x-ray machine was, in fact, down. Her explanation: "We posted it on Facebook." I don't use Facebook. She blamed a miscommunication with the front desk. After I had asked twice on the phone. She moved on to the exam. Her tone was positive. She said Alice's leg looked good, she was happy with the progress. She said the belly was soft and palpable, no pain. She said the vomiting was just GI issues, unrelated to the surgery. She said she'd send someone in to discuss options for treating the vomiting and left. A few minutes later, the tech walked in with a bill for $900. I pushed back with the tech. I told her this was related to the surgery and should be covered per Dr. Jacobek's promise. I told her I knew she was caught in the middle and I wasn't trying to make her uncomfortable, but I needed to speak to Dr. Jacobek. Dr. Hanzel came back in. Her whole disposition had changed. Condescending. Short. Visibly aggravated. She informed me she was also a Chief of Staff and could make decisions. I told her I'd had a bad experience the first time and I just wanted to speak to Jacobek. Her response: "Yeah, I heard all about your first event." Condescending. Accusatory. She reiterated she was a Chief of Staff and the call was hers. We argued back and forth. I raised the possibility of a surgical site infection. She dismissed it. She said she was not going to split hairs with me anymore. The only thing she could do was remove the $165 office visit fee. The rest was out of pocket. I asked again for Dr. Jacobek. Unavailable. Classic gatekeeping. I said fine, give me my dog, we're leaving. She then said Alice had vomited twice in the back and offered a $200 anti-nausea injection or a $50 alternative. I paid the $200 expecting medication I could take home. It turned out to be an injection given in a back room I never saw. The next day, Dr. Hanzel emailed me. She wrote that she had spoken with Dr. Jacobek, that they were "aligned," and that "the complications Alice was evaluated for last night were unrelated to her recent surgical procedure." Alice died Saturday afternoon, May 16th, at the emergency vet in Springfield, Missouri. Cause of death: septicemia from a bone infection at the surgical site. The exact concern I raised at Horton and Dr. Hanzel dismissed. The exact concern Dr. Hanzel put in writing was unrelated to the surgery. Acknowledging it was surgery-related would have meant redoing the surgery at their cost. So they didn't acknowledge it. They sent her home. She died forty days after surgery. If you're considering this hospital for a major procedure: get every promise in writing. Don't trust what the front desk tells you. The Chief of Staff's word does not bind the rest of the practice. Dr. Jacobek is a professional. The system around him is not. Brandon Sterne, RN BSN LCDR, USN (Ret.)

This is a very good vet. Staff are very nice, friendly, and knowledgeable. Very reasonably priced…read moreon their services. Would highly recommend them for any of your vet needs.

Best veterinary clinic in the area! Reasonable prices,…read moreexceptional care!

We had our female dog spay there and a few days later she came down sick, so we got another appt…read morefor Dr. John to see her on a Thursday. I could tell she was extremely sick and he didn't know what to do with her and just said if she wan't any better by Monday to come back in to see what he could do. She would have been dead by then!! Having some medical experience I could tell she was doing well enough to wait 4 more days. So I called MU vet clinic in Columbia and they got her in Friday. The doctor there knew right away she was in bad shape. Then stuck her right into the ICU that day and kept her there for 10 days. When she got home my wife had to take off work for a week to change dressings and help her walk outside. I believe she got the infection from the clinic's poor sterilization practices when they did the spay. We never went back because if I can do a better job at diagnosis than the vet, that tells me it is terrible place to put your animals!!!