This review reflects my personal experience with this clinic…read more On May 7th of this year, 2025, I took my dog Friday to Laura Moon for his annual exam. Laura Moon said he needed his teeth cleaned. She also administered a rabies vaccine, and on the certificate, it stated that the vaccine lot expired on January 18th 2025. In other words I believe she gave him an expired vaccine, from the information I received from their clinic. The vet clinic claimed it was a clerical error, and to rectify this they would email me the proper paperwork. I didn't receive anything so I emailed the clinic on the 14th of May, and they said they would mail me the paperwork. The paperwork they mailed me contained a new rabies certificate that claims that Friday received a new vaccination on May 14th, the date of the email exchange, for which he never received. It has the vaccination tag taped to the new certificate. I still have both certificates with the tags taped to them and the emails. After this I was just going to stop using them for vet services. Friday had cracked a tooth and so I was going to get him into a new vet, but there are waiting periods for the ones I tried to contact. I decided to take him to Green Hills and get his teeth cleaned and get that tooth out because it was hurting him, he had began shifting food away from that tooth and to the back of his mouth. I thought one more trip to this vet so that he could eat normally again and not be in pain, then finding a new vet would be priority. I told the vet clinic I wanted the cracked tooth removed and his teeth cleaned when I called them, and the lady on the phone said "level 3" cleaning. When I brought Friday in on October the 8th of this year, I told the front desk person and the vet tech that I wanted the cracked tooth to be removed. We also had X-rays done for an extra fee. When I called to check on Friday twice, the vet clinic told me they had to remove "a few" teeth, once when he was in surgery, and then after the surgery as well. I went to pick Friday up with my son after the procedure, and when I received the invoice, I found out they had pulled over 20 teeth from Friday, literally all the back teeth he was shifting his food to, except for one lone back tooth. I had Friday's teeth cleaned in May of 2024 at a different vet in Columbia, MO, where he only needed a level 1 cleaning and no teeth were pulled. The X-rays were also included in the Columbia vets teeth cleaning fees with no extra charges for it. How would he go from needing no teeth pulled and a level 1 cleaning to needing 22 extractions in a matter of a year and 6 months? Since Laura Moon pulled 22 teeth from my beagles mouth, he has not been eating as well, is struggling to eat soft food, is not drinking any water, and seems very depressed. The evening of the extractions, blood began pouring from both sides of his mouth, causing me extreme mental anguish to see and help him through. He has had only one bowel movement shortly after the incident at their clinic, with no other bowel movement since and is having less frequent urinations. I may need to take him to emergency care soon if I don't see improvement quickly. The whole reason I took him there was so that he would no longer be in pain and able to eat normally again, and now he will never be able to eat normally again, from my observations. This incident seems to be causing him even more medical problems as well. I'm very worried about him due to Laura Moon's actions. I'll also mention that my beagles are from a pharma research facility, one has a PTSD diagnosis, Green Hills knows this, and I don't feel that Green Hills took my dogs emotional health into consideration at all, especially not Friday's when they pulled out 22 teeth from his mouth all at once while he was asleep. Imagine going to sleep to wake up and more than half of your teeth are gone. Especially after spending the first half of your life being experimented on like you weren't even a living being. How traumatic, I would imagine, wouldn't you?

I highly recommend Green Hills Veterinary Clinic! My big guy had a lateral suture surgery done by…read moreDr Miller and it went great!! Professional, and friendly staff!! Dr Miller took the extra time to explain the surgery and after care instructions and I really appreciate that!

Failed to provide vaccine informed consent, as well as refused vaccine injury care. This negligence…read moreled to the death of one of my family's dogs and led to long term health effects in the other. Disappointed doesn't even broach how we feel about someone we trusted with our companion's lives.

Had our dog in today for surgery. This is a no stress clinic and they really do handle this. The…read moredoctor and all of the staff seem to really love their jobs and love animals. It was well worth our drive from Jeff to Columbia. I would totally recommend them for any of your veterinary needs.

We had to put my mothers long time best friend down and they were excellent in every way. I can't…read morethank them enough for their compassion and care!

Always impressive. Our cat, Mort, got into a scuffle and was bitten(Probably, not sure about…read morethat). Took Mort in, had the wound cleaned & stitched up. Mort broke the stitching open twice. Dr Patton and Westside ending up keeping him for about a week, Until they thought it he was good enough to go home. Brought him home with specific instructions on post care of the wound. Took Mort in for a check up and he is good to go. the Doctors and staff have a ton of patience, as Mort was kinda a pain in the butt when it came to treating him. Mort is very friendly, but a horrible patient. Thank you Dr. Patton and Westside staff for the care you gave Mort. Mort thanks you too, even though he would not say it.

I have been using them for 25 years, but this year I was dealt a blow with a severely diabetic…read morecat.. After a horrible experience across town, I came to Noah's Ark for help after it was recommended I put my cat down... Noah's Ark worked with me and Seymore and together we were able to give him 5 extra months of family time and memories. He lost his battle yesterday and I am so very thankful to have had this team with me. Seymore always knew when we were "Goin to see the ladies" as I would put it, and I always knew he was getting love and attention when I had to leave him there. This place is a Columbia Institution and should be protected and funded at all costs.

For most of our visits we saw Dr Greg who was great! He really took time with us, chatted, very…read moreknowledgeable and we we're comfortable with his advice. He and his wife have retired, and unfortunately it's just not the same. We took one of our dogs in due to a huge lump on her back leg that had me concerned. The new doctor looked at the lump, suggested that it was impossible to know what it was w/o surgery. Scheduled surgery, went home. I looked at the lump again, checked her all over - which the doc had not done! She's got similar smaller lumps all over, she's not bothered by them, nor is she bothered by the new big lump. I decided they were all fatty tumors which are fairly common and benign, I have similar lumps myself. We're also medical people, so we reassured ourselves! These don't require surgery, so i canceled hers. More than a year later she's still a healthy frisky 14 y/o senior. I think the doctor should've checked her thoroughly, would've recognized that she had several lumps and they were fatty tumors; shouldn't have suggested surgery as first and only option. Not sure what we'll do for the dogs vets next time, but we have been to Hortons' w/our cats.

I needed my dog's nails cut. But because they are all about MONEY they want a complete example done…read moreon my dog which isn't necessary. He has a regular vet for that but he's out of town. They want to go down a laundry list of things that will rack up money. I can't stand greed. There is no cure for it. I strongly recommend that unless you feel like emptying your wallet with these snakes, go somewhere else. Maybe the so called happy customers don't mind handing over their wallets, but some people are on a fixed income and cannot do that. Their greed cost them some customers, because I'm spreading the word to avoid them like the bubonic plague. J

We have been taking our pets Horton Animal Hospital on Forum for twenty-five years and highly…read morerecommend their compassionate, highly professional care. All the veterinarians and staff we have met over the years have been truly caring people. From annual checkups to more complicated health issues, they are set up to help your pets live their best and healthiest life. If you consider your pets to be cherished family members and want them to be treated that way, as we do, this is the place to go!

Last night was one of the scariest, longest nights I've ever been through. After the festive events…read moreof the day and night, at around 11 PM, I had gone into my bedroom to change into my pajamas. When I came back out, I noticed a brand new empty and chewed bottle of trazodone on the ground... no lid... no pills. Oreo had chewed the bottle and possibly ingested up to 45 50 mg trazodone. I panicked. I began searching the house and backyard for signs of pills for the lid for literally anything and after thoroughly searching in the dark, I came up empty-handed. At that moment I knew we were racing against the clock. I called Mizzou, a 24 hour emergency vet here who told us they couldn't take us because we weren't already established patients (I don't understand what the point of that is) and that our first move needed to be to call the pet poison control to see what they say to do and to get a case number that we could then take to a different 24 hour vet called Horton Animal Hospital - Discovery . I called pet poison control, I got the case number, and was told to haul ass to Horton. So I did. Upon arrival however, the woman from the front desk came to the door and said, in the most rude... un-empathetic tone of voice, "We're not taking anybody in, you'll need to go to one of these other places." She said as she gestured to a piece of paper taped to the window, listing other hospitals (all two hours or more away)...and as the sheer panic set in and I began to cry, she immediately...no more words spoken...shut the door in our face. Literally shut the door in our face and walked away. I just started sobbing. The only option we had left was to drive an hour and a half to Veterinary Specialty Services - West VSS West, where the woman at the front desk (the most wonderful woman in the world) directed us to haul ass there, and took us in immediately. I am absolutely appalled and disgusted (as were the staff in O'Fallon) at how we were treated at Horton. The woman at the front desk last night had no empathy... and in my opinion, shouldn't be working there, or in that field of work, if her attitude is going to be that way towards people in their scariest, darkest hour. I've never felt so lost & abandoned by people who are supposed to help you. It felt inhumane to leave my 14-year-old son and I crying at the doors... but to just literally shut them in our face was truly... heartbreaking.... And abhorrent behavior. It left me completely speechless, dumbfounded and nauseous. The least they could've done was help us induce vomiting in the parking lot before driving so far away... and they even failed at that. I cannot express enough to anyone reading this... to not even bother going there. As it will only leave you feeling lost in the storm.

Background. Alice had a $5,500 TPLO surgery at Horton on April 6th. I'd had a prior bad experience…read morebefore the surgery and written to Dr. Jacobek, the Chief of Staff. He responded professionally and promised any post-surgical complications, office visits, and x-rays would be covered. That promise was not honored. The visit I'm describing was Alice's third post-op follow-up. She had been vomiting for two days and couldn't stand on her surgical leg. I called Horton. The front desk told me Alice already had an x-ray appointment scheduled for the next day. I told them she couldn't wait. She couldn't stand, she'd been vomiting for two days, and I was concerned. They put me on hold, went and spoke to the doctor, and came back with: the doctor said you can bring her in tonight if you're that concerned. Then I raised the x-ray issue. I'd been told Horton's machine was broken, which is why the x-ray the next day was scheduled at a different facility in downtown Columbia. I asked the front desk directly: if I drive her in tonight, can you do the x-ray here? She said yes. I asked again to be sure. She said yes, she was sure. I live two hours away. I drove the two hours. Sat in the exam room another two hours. Dr. Amanda Hanzel walked in. First thing she said: the x-ray machine was, in fact, down. Her explanation: "We posted it on Facebook." I don't use Facebook. She blamed a miscommunication with the front desk. After I had asked twice on the phone. She moved on to the exam. Her tone was positive. She said Alice's leg looked good, she was happy with the progress. She said the belly was soft and palpable, no pain. She said the vomiting was just GI issues, unrelated to the surgery. She said she'd send someone in to discuss options for treating the vomiting and left. A few minutes later, the tech walked in with a bill for $900. I pushed back with the tech. I told her this was related to the surgery and should be covered per Dr. Jacobek's promise. I told her I knew she was caught in the middle and I wasn't trying to make her uncomfortable, but I needed to speak to Dr. Jacobek. Dr. Hanzel came back in. Her whole disposition had changed. Condescending. Short. Visibly aggravated. She informed me she was also a Chief of Staff and could make decisions. I told her I'd had a bad experience the first time and I just wanted to speak to Jacobek. Her response: "Yeah, I heard all about your first event." Condescending. Accusatory. She reiterated she was a Chief of Staff and the call was hers. We argued back and forth. I raised the possibility of a surgical site infection. She dismissed it. She said she was not going to split hairs with me anymore. The only thing she could do was remove the $165 office visit fee. The rest was out of pocket. I asked again for Dr. Jacobek. Unavailable. Classic gatekeeping. I said fine, give me my dog, we're leaving. She then said Alice had vomited twice in the back and offered a $200 anti-nausea injection or a $50 alternative. I paid the $200 expecting medication I could take home. It turned out to be an injection given in a back room I never saw. The next day, Dr. Hanzel emailed me. She wrote that she had spoken with Dr. Jacobek, that they were "aligned," and that "the complications Alice was evaluated for last night were unrelated to her recent surgical procedure." Alice died Saturday afternoon, May 16th, at the emergency vet in Springfield, Missouri. Cause of death: septicemia from a bone infection at the surgical site. The exact concern I raised at Horton and Dr. Hanzel dismissed. The exact concern Dr. Hanzel put in writing was unrelated to the surgery. Acknowledging it was surgery-related would have meant redoing the surgery at their cost. So they didn't acknowledge it. They sent her home. She died forty days after surgery. If you're considering this hospital for a major procedure: get every promise in writing. Don't trust what the front desk tells you. The Chief of Staff's word does not bind the rest of the practice. Dr. Jacobek is a professional. The system around him is not. Brandon Sterne, RN BSN LCDR, USN (Ret.)

We've taken our Scottish terrier to Dr. Fischer since 2014. She has consistently been the kindest,…read moremost knowledgeable and patient doctor our dog has had. The prices are fair, and they return your calls within hours. I can't recommend this place more. Sincerely, Christy (Beans's human)

I have 5 animals and have taken them all to ACAH over the years. We see Dr. Haas for everything…read morefrom spay and neutering to checkups and from minor infections to joint repair. Staff is thoughtful and helpful!

Great people that truly care about animals very friendly and knowledgeable. You can't go wrong with…read moreCallaway County small animal veterinary clinic.

I took my new cat there today, and Dr. Kitty was excellent. Her staff was so helpful, and they…read moreanswered all my questions. They were very patient with my cat who was nervous about going to the vet. They got her down from the cabinets safely and carefully. My cat was even bribed with canned food and treats! They try to go above and beyond here. I'm so glad we found a good vet! My experience was great .

I enjoyed bringing my patches to . I called around and other places were more expensive. If you do…read moreneed to get a test or anything like that, they help you to figure out how you can spend the least amount.Upon arriving, everything is very clean and you could tell right away that everybody deeply cares for the animals. Everybody is very friendly and knowledgeable. The Veterinarians diagnose and offer a solution, helping your pet feel better.

these are peaple that care about animals and that is the most clear. I have had alot of issues with…read moremy puppy bandit and they have always got me in quick and followed up with calls. Mostly they have been there to answer all of my (extremely frequent) questions about him and his health. The vet there has taken time to talk to me on many occasions when I was worried because such and such reason and give me advice. Bandit is always happy to go in for his appointment and all the vet techs are supper nice and make him and me feel so comfortable. I really can't recommend this place enough.

There is nothing easy or simple about caring for homeless animals, but I can only thank the…read morevolunteers of the Central Missouri Humane Society for keeping my little girl alive long enough for us to meet. When I first decided to adopt a cat, I looked at their website to preview the kitties they had available for adoption, and one stood out: she was named Oreo for her all black coat with a single patch of white above her eyebrow. I saw her picture and the description saying she was special for having survived despite her heart condition, and thought, that's really sweet, but NO WAY! When I visited to meet the cats they had available, a volunteer told me, have you met Oreo, she's very sweet? And I took her into the one-on-one room just to make the volunteer feel good, having no intention of considering her. 10 minutes later I told the volunteers in the cat room Oreo was going home with me, and they both gasped. As I found out later, she had been there for a year and a half, despite having a heart condition in a kill shelter, and had charmed the staff into keeping her alive in the small chance she would find a home. Fast forward 13 years, and me and Oreo (who I call Thebe) have been together through thick and thin in the best of times, and the worst of times. I was there for her when she had her heart surgery to repair a PDA, when she was diagnosed with fluted, and then diabetes, and she was there for me when I was unemployed for a year and a half after finishing my masters degree... then 2 years after my PhD, and having to accept jobs I could have done just as effectively after high school. And now when I'm entering another period of unemployment, I know she'll be there for me again when I'm at my worst. Always brightening my day with her strange loping walk and chainsmoker meow, and her purr sessions that would melt the coldest heart. For the volunteers and employees of the Central Missouri Humane Society, I can only extend my most heartfelt thank you. Are things perfect there? No! But the job they do literally saves lives, both animal and human. On your darkest days, remember that. You can help bring two lives together who would only be lesser had they never met. And since I'm horribly unemployed again, and rent is the only expense that isn't a luxury, I can only gift this ridiculous picture of Thebe (Oreo) after her heart surgery. She charmed the vet students into demanding she go home early because she couldn't be bothered to be nice to anyone else on her worst day. She says "go away humAn" from her new home in California.

I initially wrote a negative review of CMHS. They were very quick to respond, found what I was…read morereferencing and informed me that I had received the wrong information from another agency. Their quick and courteous review really impressed me. 5 Stars for great communication.