Yesterday I bought a vape and it stopped working today, so I twisted It out to use it in a…read moredifferent battery and when I did that a wire came out with the cartridge. So I guess it was from the battery anyhow. So I put the cartridge in a different battery that I have and it still didn't work and I had a few more cartridges that I had bought from the same place and they worked. So it was specifically this one cartridge that wouldn't work. So I'm explaining that to the guy behind the counter and you know he's being very pleasant, but he's almost acting like how unfortunate of a situation it is... Which I was wondering why would he be behaving this way? Isn't he just going to replace it? So I asked him I said so are you going to replace it or what happens from here? And he said oh no we don't replace them and I said but I just bought it yesterday I paid like 40 bucks for it and he said yeah no we don't do that. I was completely beside myself as I literally just paid 40 bucks for it yesterday and clearly it's the battery they gave me or it's the cartridge like it has nothing to do with me and so he gives me a piece of paper with yocan written on it and battery beside it I guess maybe I'm supposed to get hold of yocan and then underneath it it says back 40 cush mint that was the flavor of my cartridge LOL. So I don't know how that is supposed to help me When I'm gone out of your store so I get home anyways and I totally see that there's these random stupid things written on the paper makes no sense. So I call the store to try and find out what's going on because there's no way on Earth that I'm going to get screwed over for my 40 bucks. I literally go shopping there almost every single day of the week like I spend so much money there. It's outrageous!! So yeah I call the store back and the guy that was on the phone seemed really pleasant and I'm not sure what's going to happen from here. If I'm going to get some kind of help with this cartridge of mine or if they're just literally going to just act like it's no big deal because the guy said to me. Yeah that's not our problem like that your vape stopped working or your battery broke. That's not his problem. So whose problem is it? I gave you my $40 for the vape and then I gave you the 20 bucks for the battery. Like whose problem does this become.... There's also a stoked around here amongst a couple of other weed stores that I used before. Friendly stranger came in the neighborhood. See because friendly stranger I've been using since these weed stores came into effect. So once they moved into my neighborhood I naturally went and started using them. Well, that's not going to happen anymore when I use the other place around here. Stoked! If something happens to your vape or anything that you have, they will deal with it. They stand behind their name... So I was you know mortified you know losing with the battery like you know almost 60 bucks right? So I will no longer be using friendly stranger and I don't recommend any of you use it if you value your money because if something happens to anything you buy from them they are not responsible for it. They will not help you. They are just not interested so I'll be going back to stoked where they stand behind their product. They stand behind their name and yeah like a legitimate business should I'm going to give this five stars only because I do not want to give it one star or it will go right to the bottom and people need to read this. Like when you go to their store they should tell you when you first walk in and become a client. Just so you know we do not stand behind our name. We do not stand behind our products. Just know that before you spend your money here!! Signed. Extremely disappointed, that a company such as yourselves "friendly stranger" does not stand behind their product or their name and or take care of your clientelle in a fashion that we deserve. I mean I must spend hundreds of dollars there in a week. Never mind in a month in a month I don't even want to know how much I spend there....

Awesome store with a friendly staff. The friendly stranger is definitely worth checking out as they…read morehave everything you could ask for in a relaxing and aesthetic set up.

Great selection and even better service! Vape SQ is my go-to…read morevape shop in downtown Toronto. They carry an amazing variety of disposables, pod systems, and e-liquids -- including some hard-to-find flavours. The staff is knowledgeable, friendly, and always willing to help you pick the right product. Online ordering is super convenient, and I love that they offer delivery across Ontario for larger orders. Highly recommend for both beginners and experienced vapers!

From the owner: Discover Toronto’s top vaping destination at Vape SQ on King Street West! We offer a wide range of…read morethe latest vaping devices and accessories, with expert staff ready to help you find exactly what you need. From exclusive vape flavours both nicotine and nicotine-free—to unbeatable customer service, Vape SQ has it all. Shop in-store for personalized recommendations or browse our online store for easy, convenient shopping with same-day shipping across Toronto and the GTA. Whether you visit us in person or online, we’re dedicated to delivering the ultimate vaping experience!

Best vape shop in town. Clean! Friendly staff. They have points system save money for sure. Highly…read morerecommend

So what if the price is a little bit more, the quality and service is worth every single penny…read moremore. The young man at the counter told me a lot about the salt vape industry and helped me navigate through the vape world of deception!

Love this shop! The…read moreselection is good, and they always seem to have what I'm looking for when other places don't have it in stock. Only downside is that it's noticeably more expensive for many of the products here that are sold nearby.

I am a consistent customer at this location and every time theres this gentleman who always…read moreportrays passive aggression for no reason. Short chubby customer service representative, I understand that if he has his own personal problems but shouldn't show that at work on a consistent basis, i feel like he doesn't care about doing his job.

Amazing customer focus. Jay spent time explaining to a beginner (me) how the process works, what…read morekind of flavors I should be looking for and most importantly, making me taste EVERY single flavor I could be potentially interested in. Thank you again!

First off, I wanna say something positive. The staff here are super helpful and nice and I really…read morelike the store is location and how it's laid out. Problem is that I feel like their knowledge of the various e-juice flavours is lacking. I cane in asking for an e-liquid similar in flavor to the Virginia Tobacco Juul pod but with more nicotine. I further described what I was looking for as a harsh, heavy, cigar or pipe tobacco flavour. The sales associate told me I should try one called "Salty Tobacco". I figured since it was tobacco flavored it could not be that sweet, but my god, when I finally vaped some it was so sweet it made me want to gag. The flavor was more like an ultrasweet liqueur like SoCo or Jagermeister than tobacco. Bottle is sitting in my office garbage can now because that's how awful I thought the taste was. Maybe I'm being a little unreasonable here; Perhaps to expect the "juicetenders" to know what every flavour tastes like is a bit unfair. also the employee did give me a whiff of this stuff, unfortunately I have allergies and my nose isn't really working at optimal condition right now. I did say it smelled good though just to be polite. I should have been all honest and said that my sense of smell was out-of-commission for the time being.

Always has my flavour and the young man that works there is great. This is the go to place for all…read moreyour vape needs

I bought a Vuse device from this store, took it home and followed the directions. The device…read morecharged an initial time, worked for about 15 minutes, then stopped working and wouldn't charge anymore. I wasn't too shocked at this, as this had happened to me previously when I bought a Vuse device from the Beaches 180Smoke. That time, I returned the device, explained what happened and was immediately offered a replacement free of charge. The Yonge St location gets a 1-star review for refusing to do the same because I had discarded the packaging (why would I keep this??). This wasn't an issue for Beaches location, not sure why it was here but FYI, Yonge St store: 180Smoke sends mailer list emails to us members stating that they do provide refunds in these scenarios - no mention of any package requirements. I recommend going to any other 180Smoke location.

absolutely the worst customer service i've ever received. used to spend about 100-200 dollars a…read moremonth with them, but after all the hastle they have given me over an order that was supposed to be cancelled and -then- charging me a restocking fee when they were the ones who didn't cancel it in time. I hope they enjoy those 5 dollars because its the last money they will ever get from me.

This place has a horrible selection of e-cigs. And they only sell one brand of juice. Their own…read morebrand. I'm not a fan of this place.

This place is great. Excellent service, quality hardware, full tasting station, and a rooftop…read morepatio. Their flavours are unique and delicious; I'm vaping the sour peach candy like crazy. I haven't touched cigarettes since I picked up my vape, and I'm loving it. And they have a badass pirate behind the counter!

great customer service inviting atmosphere…read moregreat selection & prices if you like high end name brand bong makers this is the place to go Mike was very helpful & has a long history of owning and running stores like this ( previously was on queen st west near bathurst) With THC and Friendly Stranger gone woke this is the spot you need to go to #Trust

Stopped in last week to buy a bunch of packs of JUUL pods before I went travelling. I was sold…read morecounterfeit pods, spent $72 on 3 packs and threw them out because they were practically useless. Who knows what was even inside them. The packaging looked exactly the same on the outside, but I was immediately drawn to the foil on the inside which was a completely different colour. I didn't think anything of it until I pulled the cover off the first pod, and the entire top of the pod came off as my JUUL started flashing yellow and wouldn't accept them. Fooled. This happened to the second pod, and when I finally managed to get one to work the flavour profile was completely different of the 3rd and 4th. All I smoke is Virginia Tobacco and these tasted like some sort of cake. Incredibly disappointed with this store. I wasn't given a receipt so I couldn't return them. Waste of your money, don't shop here.