Best quality vapes, tobacco, cigarettes, and everything you can think of for the lowest prices!…read moreThey have food and drinks too!

Great smoke shop (: Very friendly/knowledgeable staff!…read more We like to get my incense/smokes here and we've been treated very well every time! You can even smoke in the store. It's a good way to support local businesses!

Great service and selection. Definitely check out this shop and support a local business!read more

Worst customer service EVER! Even if there is one employee in the store and they are helping…read moresomeone that employee should be able to multi task and greet customers that walk in or at least acknowledge them. Also giving a customer a display vape that the employee just put their hands all over the mouth piece and never offered to clean it seems pretty unsanitary. Who knows how many people touched that! I had to take a display because the employee spent a whole 60 seconds looking for one in a box because he wanted to sit back down! Laziness at its finest right there! I won't be going back to this place, I don't recommended if you value your time and money!

We enjoyed coming here and trying the different e liquids. We talked about all kinds of things…read morehere, to where it was like hanging out in the employees' living room. Excellent service & great tips.

Absolutely Unacceptable Customer Service…read more I am honestly appalled by the way I was treated at Ace of Vapes East York by an employee named Dalton, who I understand normally works at the West York location. I came into the store for a simple $5 return that had already been approved by a manager approximately a week earlier because the product I was sold was about TWO YEARS expired. While explaining the situation, I mentioned that this unfortunately was not the first expired product I had purchased there. Another item I had previously purchased that was expired was a Frito-Lay product. Since I work for a chip manufacturer I explained that I am very familiar with how the dates on those products work. Instead of simply listening to what I was saying, Dalton proceeded to argue with me about seemingly every single word that came out of my mouth. The entire interaction made me feel as though I was being accused of either lying or not knowing what I was talking about. Dalton then could not locate my purchase and told me that I might have to take the return back to the other location. The problem with that is that when I originally purchased this particular item, I was not offered a receipt and was not asked to enter a phone number, so there was nothing I could have done differently as a customer to make the transaction easier for him to locate. Then I was told that it didn't even look like I had been charged for the item. I knew for a FACT that I had paid for it. I remembered the transaction clearly because it wasn't that long ago. Yet instead of taking a few minutes to thoroughly look into it before telling me I was wrong, I had to stand there while he continued insisting that it didn't appear I had purchased the item. And then, after approximately five minutes of this completely unnecessary back-and-forth, he found the receipt. The item was there. I had paid for it. And the return was processed. So after making me feel like I was lying or somehow trying to get away with something over a FIVE-DOLLAR RETURN, the receipt ultimately confirmed exactly what I had been saying from the beginning. That is what bothers me the most. I completely understand verifying a purchase and following company policy. What I do NOT understand is why a customer needs to be argued with, contradicted repeatedly, and made to feel dishonest while simply trying to return an expired product that the business sold them in the first place especially when management had already approved the return. And let's not lose sight of the biggest issue here: the product was approximately TWO YEARS EXPIRED. This wasn't me changing my mind about something I purchased. I was returning an expired product that should not have been on the shelf for me to purchase in the first place. I wasn't asking for special treatment. I wasn't asking for $50 or $100 back. This entire interaction was over FIVE DOLLARS. I simply expected to walk in, explain that management had approved the return, have the purchase verified, and be treated with basic respect. Instead, what should have been a two-minute interaction became an unnecessarily argumentative and uncomfortable experience. I have been to Ace of Vapes before, which is exactly why this experience was so disappointing. Customers should be able to bring a legitimate concern to an employee without feeling like they are being interrogated or accused of dishonesty. Management seriously needs to address both expired inventory and the way customers are spoken to when they bring these issues to the store. The $5 was never the point. The disrespect was. Edit: I was just informed that I am trespassed/banned, etc., from any and all ace of vapes. So because I was honest in my review and gave my experience, I have been trespassed. Be careful everyone, I was trespassed/banned over a five dollar refund. And they didn't even have the respect to call me and tell me themselves they had to go through a third-party. If you can help it, do not go to this location.

Funny how their Lancaster location isn't on yelp cuz they know all the reviews will be terrible…read moreoutrageous price gouging and not only that when I was their the customer service was terribleee! They just act like a bunch of asshats, if you're looking for a great vape shop to head to its 100% LifeSmoke vapors

Wtf to the previous comment? Hahahaha... Anyway! This place…read moreis great for all of your Vaping Essentials. Reasonable prices, nice deals, and a great point based system which gives you significant discounts. Every employee I have encountered has been down to Earth and gone out of their way to assist myself or my wife.

I was in this store for the second time yesterday and I received good service from their…read moreknowledgeable staff. I was pleased with their product selection, and will be returning.