I have Abbey Rentals managing 8 rental units in the London area and I could not be happier with…read moretheir services. We are aligned in providing tenants with a positive living experience by arranging regular improvements to the units and being available for tenants when repairs need to be made. The online portal and reporting is also excellent and the perfect summary for reporting on my tax return. Very friendly and I recommend to any prospective tenant or owner requiring management of their property!

This company took over from our previous rental company PAD rentals (highly suggest them, great,…read morecaring people) I called them saying we needed a few days for rent as we got the letter on the 30th and rent was due the 1st and they insisted we send them a EMT or we would pay a $50 late fee and interest on rent. I sent my half of rent and a few days later PAD rentals called me asking for rent. Turns out abbey rentals was not our new company and they refused to give me my money back and would not answer any of my calls. When they finally did they told me I had to email support and would not talk to me until I threatened to get the police involved. After threatening the police they sent me my money back. A month later we got another letter in the mail saying they were our property management again, this time they surprisingly were. It took almost 3 weeks to get a response from them about paying rent and I told them about all the repairs needed in the house. About 2 weeks ago we also got a letter in the mail saying we were going to be evicted because we owed $400 of rent. They were trying to charge us $1800 for rent when our rent is $1600 a month. I mentioned about a furnace filter and they said they put in a work order for it. 2 weeks later and it still wasn't replaced and now our AC was broke. I went and got a furnace filter myself. It was a heat wave and it took 3 days for them to come fix it. A few weeks later our AC broke again and someone came to fix it. He came Wednesday and said he would be back Thursday. He didn't come back until the next Tuesday to fix it. It was another heat wave and we were not allowed to turn the AC on the entire weekend. Now, it is the THIRD time our AC has broke. The guy has come once again and said he doesn't have time to come tomorrow to fix the AC so he might be back Monday but we're not allowed to turn it on. We don't have screens in our windows to open them, I have 2 dogs that need the AC and it's a heatwave. We pay utilities and every time the AC stops working it runs for 24 hours straight costing us extra money. The property manager also will come and park her car in your only designated parking spot and leave it there for 2 days and not give any way to contact her. They NEVER answer the phone, take 2 days to respond to emails and refuse to fix anything in the houses they rent. DO NOT RENT FROM THEM.

Was impressed to call their office over the holidays when I experienced water in my basement. I…read morespoke to a lady who arranged to have an individual come out a clean up the water and coordinate a time for a repair. I was not expecting to be able to reach someone until the new year but was impressed with the response time I received.

I can't imagine that there is a worse property management company than Larlyn. Absolutely…read moredisgusting customer service, disrespectful and condescending when trying to address an issue with my unit. The building is a new build and yet it seems Iike there is a different issue with my unit every week. Window screens that pop out when a hard wind blows, no cell service in my unit (and I work from home sometimes). Oh, and if you expect a response to an email sent to Larlyn...you will be waiting, and waiting, and waiting. Sadly, I now hate where I live and it is because of Larlyn Property Management. ​

This property management company just got contracted by my condominium building and didn't send out…read moreany notices that they were the new property management team. I called after finding their number placed on our buzzer system to let them know that the gas company would be coming in the morning to install a new metre. Joe the manager wasn't there, but his assistant "Shelly" answered the phone and was extremely rude, sarcastic, and unhelpful. I asked her a simple question "Hun, since I didn't receive notice that you're our new management company, may I ask your name?" She responded rudely with "We sent out notices to every unit, including yours, and don't call me hun, my name isn't hun, I find that very offensive and I don't appreciate it, my name is Shelly!" I replied kindly with "I'm sorry, I just use that as a general kind term to refer to someone when I don't know their name, it's meant to be endearing." She replied with "Well it's not, I don't like it, my name is Shelly and I'll pass your message on to Joe." and then she sarcastically ended with "Have a good day.". Absolutely horrible experience, and I'm sure there will be more to come, not looking forward to dealing with this property management team in the future. It's sad that my condo fees pay their wages. They need to go.

I cannot express strongly enough how frustrated I am after working with this property management…read morecompany for the past two years. They are completely dismissive of concerns, rude, and unhelpful.

zero accountability zero communication skills…read more zero customer service skills will not return emails of phone calls . unfortunately my condo switched to this company 8 years ago and it has been nothing but hassle since . I couldn't get them to respond to me so I contacted the BBB and they responded by saying they were going to charge me with slander . Deplorable business practice

From the owner: Lionheart provides Residential, Condominium & Commercial Property Management services in the…read moreToronto, Oakville, London, Sarnia and surrounding areas. With a strong belief in providing superior customer service, communication, integrity and reliable management services, Lionheart Property Management Inc.* was established to be right here for you, where you work and live. A vision to be regarded as one of Ontario's leading property management companies is what drives us to excel in our specialty areas of: - Residential leasing and management (single family, small to large sized multi-family unit buildings, high rise complexes, individual condo suites) - Condominium corporation management - Commercial leasing and management Our main office is located in London Ontario in the West5 neighbourhood. Our dedicated team of experienced professionals and sub-trades will make your property a priority, paying particular attention to detail. Your satisfaction is our success. We're proud members of ACMO, CCI & LPMA