This place is busy. Lots of customers. Lots of work getting done…read more I had an appointment to get my oil changed. Other people were ahead of me to get my car fixed. Every single one of us left happy. Al is a good guy who takes care of your car. When I need a repair, I will be back here.

0 stars! I took my car here on a Monday to get a state inspection. They told me I needed two tires…read moreand said they could put them on but would have to do so the following day (Tuesday). I agreed and they said it would be ready by 11a/12p on Tuesday. At 1pm I hadn't heard from them so I called and they said the tires hadn't come yet (they did not tell me they didn't have the tires), but the tires would be there any minute and the car would be ready today. I called again at 330pm and they said the tires hadn't come and it wouldn't be ready until the following day. On Wednesday at 12pm, I called again and they said they were putting the tires on now and it would be about 45 minutes and stated I would get a text when the car was ready. At 2:00, I hadn't heard anything so I called again. They said the tires were on and they were waiting for a balance machine. I informed them I'd be in at 3pm to pick up my car and it needed to be ready. At 3pm I arrived at the station and they hadn't even started putting the tires on. I waited in the waiting room until 330 when it was finally done. It took 3 days for them to put on two tires, and they lied to me about its progress every step of the way. At approximately 2:05pm on Wednesday I received a notification through the Kia Access App that the theft alarm was activated. When I picked up my car and took it home I noticed that there was clear visible damage where it appeared as though someone used something to attempt to break into my vehicle. I confronted the station about it and they apologized and stated they would pay for the damages. It has been 3 weeks and they have not issued me a refund or paid for the damages despite me following up consistently. Do not take your car here!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

Experience following an auto accident leaves me with questions about CMA policies and management…read more A CMA executive driving a dealership vehicle hit our car, was found to be at fault, changed his story, and stood by, allowing questionable actions to delay resolution of our claim. Why am I wary? (Based on reports from my husband, Virginia state police, insurance company representatives, and personal observations): 1 -- Our vehicle was hit from behind on I-64 east. The CMA executive was cited by police for following too close. No one else was ticketed. After saying he couldn't stop, the CMA executive changed his story and blamed a lane change by my husband for causing the accident. Completely untrue. 2 -- The CMA executive had no insurance or registration info with him at the scene, and later provided a contact who failed to respond to multiple messages. After about a week of silence, we contacted the dealership and were told not to call again, but to wait to hear from the contact provided. More time passed, and still no response. Eventually, research revealed the "contact" was a former employee at CMA's insurance sales brokerage, neither an agent nor active employee of an insurance carrier able to process our claim for damages. 3 -- More research led us to an actual insurance carrier for the dealership and vehicle which hit our car. CMA documents showed the vehicle was not listed in the dealership inventory where the at-fault driver had an office, but was assigned to inventory for a dealership in Colonial Heights. Colonial Heights said they were not involved, another contradiction of documents CMA had provided. We filed a claim with a different insurer CMA had listed, then learned that carrier had been instructed to drop it so CMA could use their third party administrator to "process" our claim. For over a month, messages were ignored, and there was no reimbursement of towing expenses, no authorization for repairs, and no replacement vehicle to drive -- completely unlike the experience of the CMA executive who was driving another dealer-owned vehicle in no time. The CMA executive then advised us to file a claim with our own carrier, meaning we would be covering the deductible and also running the risk of a premium increase due to the claim, even though we were not at fault. CMA's third party admininstrator stalled inquiries by our insurance carrier as well, failing to return phone calls and using various tactics which resulted in delays resolving the claim. It was during this time that the CMA executive changed his story and alleged my husband caused the accident by changing lanes even though both vehicles had been traveling in the left lane for some time prior to the collision. 5 -- CMA's third party administrator filed a request for mediation, seeking to prove their client was NOT at fault despite the police citation and testimony from my husband. This further delayed settling the claim. Ultimately, mediation ruled that the CMA executive was at fault. 6 -- The BMW my husband and I had bought a few months before the accident was totaled, and we were unable to replace it with a comparable make, model year, and mileage vehicle despite searches in VA, NC, and MD. Our insurance carrier can legally negotiate to recover company losses, but we're on our own trying to recover from CMA's third party administrator who's already proven difficult and uncooperative. So much time, money, and aggravation for an innocent party because CMA refused to do the right thing. We wrote to the CMA President and CEO and heard nothing back from her either. Not a great first impression of CMA, particularly when, as a new manager, the CMA executive emphasized values such as "fairness", "accountability", and "eliminating excuses" in an interview, and the CEO was quoted as saying, "Spread love wherever you go. Let no one ever come to you without leaving better and happier," when interviewed after receiving an automotive dealership reward.

My best friend brought a jeep from them recently and she has since them replace two tires, brakes…read moreand rotors headlight is out and a sensor, and she still doesn't have the title pay cash outright. Ladies always remember take someone with you with car knowledge know exactly what to look for when buying a used car and never leave a mom and Pops establishment without your title.

This was the first time we purchased a vehicle from Driven Motors. We don't plan on it being the…read morelast. We give it five stars. First, there is no processing fee(and no making up other fees or padding them). Prices range from fair to great in some cases.There is a 3 month/4,500 mile 50/50 powertrain warranty. Phone calls are returned;promises kept.Within a few days after purchase, we had noticed a couple issues with the car;Gary(the owner) said bring it in. For the hour-and-a-half I was there, I watched Gary in action. He is totally hands-on, leading and coaching his team(hopping in and out my vehicle to road test before and after service). They fixed the one problem and thoroughly retested and checked for the second. Buying any car is a crapshoot. Do your own(make/model year)research before you go to lessen the chance of a problem vehicle. It's nice to know that a dealer is also working towards that same goal. Andy and Briana Fluvanna County

Josh helped us with a big unexpected car repair - exceptional service, great communication, and…read moreamazing attention to detail. He took the time to explain (and show us) the broken down parts and why certain fixes were necessary. Superb customer service and high quality work. Highly recommend!

Can't recommend as they don't know how to work on "European cars." Did not think I'd ever face such…read morean issue.

They were amazing. I called them on Wednesday morning, my car's brakes were making a squeaking…read morenoise, and I needed my brake pads changed. They were able to have them done by the end of the day. The guys were extremely kind and honest. Also gave me a truly incredible price.

requested the drivers video to report him for cursing me out and he said to "come back big boy" and…read morethen used multiple obscenities before saying I'm not getting the video and laughed before hanging up

Excellent value and work done right if the first time. I highly recommend this business.read more

Honest…read more Knowledgeable. Kind. Trustworthy shop. If you have a European vehicle I highly recommend this shop.

They were great with my son's Tiguan, and communicated with us out of state, highly recommend if…read moreyou have a foreign car and a student!!

You will wait a while to get your car back, but the price will be fair and the job will be done…read moreright! 5 stars all day long!!

I took my car and wife car to get inspected and the service and the people their are really nice…read more Very clean place to go too. I will going back to them for them to do some more work to our cars.