My rates were significantly raised for no reason. They convinced me to sign up for drive and save.I…read morewas told also told they could not use driving pattern against me to raise rates. Even though I have had great reports on driving habits, I was told today by the receptionist that my rates went up because of my driving habits. When I told her my driving habits were excellent she could not give me a reason why my rates went up or how they came to the conclusion with my driving pattern . She could not state the total of my last premium notice correctly. Six months ago, my rates were raised again, and when I called,I was told it was a glitch in their system. There clearly is some shady things going on with this office. I can never get a clear answer on anything. I asked for Matt Gardner to give me a call and that I wanted to speak with him. The receptionist told me I would not be able to speak with him and he is not available and that someone else would be calling me again reiterated that I wanted Matt Gardner to give me a call and she again stated someone else would be calling. I never did get that phone call today. This office is not honest, lack organization, can never tell me the correct information on my policy and they refuse to allow communications with Matt Gardner.

Great customer service and fair price. Thank you. Miss Julie…read morehelping to get a new car quote for a my new car.

Had a few questions about my homeowner's policy. Alejandro answered during the call and then…read morefollowed up with the additional information needed by text an hour later after some research. Thank you!

I would like to save other consumers from my bad experiences and potential customers who are…read moreresearching your business.As a former customer I have become dissatisfied with your employees disregard for my time and money for a while now. They would benefit greatly from some training in customer relations and service . They need more leadership on proper procedures to follow when asked to perform simple requests made by customers that at one point had all his insurance needs with your agency and now have canceled all policies. Unfortunately this is a reflection on you and not the product that you sell. As a fellow Veteran I had high hopes of a long and dedicated relationship for years to come for all my insurance needs only to be let down ! " The cost of mediocrity is disappointment "

Bait and switch, also known as fraud. And illegal. They reached out to me in the mail with a great…read morequote. I called to get a quote which was almost double original quote. Then I received an email with a quote with completely different numbers. They quoted me 400 dollars more for auto insurance. If progressive is making money off me at 538 how much is Allstate trying to make off me at 900? Looks like they tried to lower my home insurance to beat the current rate only to make up the difference in auto insurance quote for a Porsche and old truck. Shady practice and once I find his license number he will be reported to the appropriate authorities.

John at Koch Insurance has been great to work with, I was with another company and they were…read morecharging more for coverage that I did not need. I switched over to his company and I have been very happy. They are also really easy to reach by phone.

Jeff and his staff have been absolutely wonderful to both my mother and I the entire time we had…read morestate farm in Delaware. They keep you updated about bills due, are extremely respectful and offer the best insurance prices I've ever seen. They send emails as well as phone calls which help a lot for busy people to remember to pay. When I had vehicle problems they offered the best insurance to me that fit my situation. I 100% recommend them. A very lovely, wonderful staff! I pray they have blessings and hopefully raises for everyone in the office, b ecause they are truly that wonderful. They have never been rude to me, never given me a hard time and have always offered the best to my mother and myself for both of our vehicles, and my numerous vehicles. Thank you Jeff Ramos and staff! They even offered me advice on ways to get proof of my address so my son can start school! Absolute angels!

I have had state farm for over 30 years, disappointed to write this. Storm hit our house last year…read more(greater than 6 months ago) still do not have resolution on repairs with SF. Called Jeff's team for help, told that they don't write the checks, don't approve the claims and are simply middle men in the process. State Farm has not been responsive to calls and call backs, constant delays and requests for additional information after providing what was asked for originally. In lieu of helping, referred me to the state insurance commissioner. Was hoping the office would help instead of the commissioner. Will try both avenues now.

Chris has been great. When my car was broken into and I called State Farm, he called me personally…read morewithin 10 minutes of making the claim to check in to make sure I was ok and the nothing was taken. He then helped walk me through steps on what I should be doing next. Definitely glad I made the switch to State Farm with him.

They do a great job. Nice people to work with. Very thorough. Received very prompt responses. Will…read morecontinue to work with them and highly recommend them.

Just got a notice IRS has not recieved my tax return even though it was supposedly electronically…read moresent.

We never had an issue with erie until we had to deal with Michaela Hrischuk. I do not recommend…read morehaving anything to do with her. She is the sole reason we're canceling all of our auto insurance and both homes. Tells me we can't get home owners insurance (which we currently have with erie), changed to add a wood stove because screens are falling out. What kind of stupidity is that? We just pulled out the window to repair it and I'm process of putting siding on. The shed, the last tenant left and is garbage and as soon as it's not windy, we're burning it.

I have been with this agency for over 20 years. Recently we had a homeowners claim involving downed…read morelimbs and roof damage. I reported the claim on July 5th, the adjuster arrived that evening, limbs removed on the 6th. We received a check on 7/10/17. Great customer service. I would highly recommend this agency and Erie For your insurance needs.

Very disappointed. Bob refused to answer calls and emails. He did my elderly father's taxes back in…read moreFebruary and asked him to send him his banking info via email so he could pay his federal and state taxes for him. My dad sent the email and Bob replied, saying he would pay when it got closer to the due dates for each. The due date for the federal taxes came and passed and the taxes never got paid. Now my dad owes a penalty and Bob refuses to get back to us. We will never go to him again. We will be filing complaints with the IRS and Better Business Bureau, with his emails as proof. Beware!

Bob Does Taxes. Gave me great services and help me out with a identity issue with someone filling…read moretaxes under my ss#. It required filling out more additional forms and hade to be submitted to different IRS Division paper had to be filed. The refund took a couple of extra weeks. Thank you, Bob. Paul Camponelli