I previously owned an optical store and couldn't recommend this store any higher. For a small shop…read morethey have an excellent assortment of frames. The quality of the finished Eyewear is above average. They insure that your glasses fit well on dispense. They accept a wide variety of insurances and their prices are reasonable. Not many optical stores have qualified opticians working. The difference is noticeable.

Wow, what a find! I love antique frames and had difficulty finding an optical store willing to…read morework on them. A Boss did a wonderful job with my lenses at a reasonable price. Very friendly and accommodating staff. Will go back to them with all my optical needs.

Thank you to Dr. Smay, Renae, and the rest of the team at MyEyeDr in New Kensington. I feel…read moreconfident knowing that I will get the best care and compassion while I am there. It's a great hometown experience, and I get a great price on my eyewear.

I am so regretful that I have to leave this review. I have used this location for my vision care…read more for over 20 years. It was a privately held company with a few locations in the Pittsburgh metro area that was recently brought under the MyEyeDoctor vision care consortium. Though they were not perfect and I did experience issues with service,none come close to this! The majority of their failures centered around selling me more options than I needed or failing to fill orders in a timely fashion or failure to fax test results to my physician. But in the last 3 years, I have experienced lackluster customer service with little appreciation of my patronage. It is odd to feel like you are little more than a name on a schedule for a town the size of New Kensington and this small business. I guess it's a sign of the times. But I digress. What I have experienced in 2 visits this fall goes beyond lackluster and careless customer service. This is a story of blatant disregard for their responsibility to act in a civil, respectful, and honest fashion. 1: Inadaquate staffing About 4 weeks ago I scheduled my annual eye exam. They have my records and know that for the last 6 years I have needed a special vision test required by a med. I arrived for my exam and learned that the person who performs these tests was not in the office. They could do my standard exam but I would need to return a second time for the special exam. They couldn't schedule until the October schedule was available but would call me when it was released. Minor, but required a second trip. 2: Lack of follow up After 2 weeks and now October with no call from MyEyeDoctor to schedule the special testing, I called the office to see if the October schedule had been published. Indeed it was, yet no one called me to schedule the testing. I had to initiate the call. Point 3: Unapologetic, irresponsible, destruction of customer property On my first visit I brought with me 4 pair of glasses to be adjusted 3 pair of prescription frames and 1 pair of Gucci sunglasses that were 10 years old but in pristine condition. (They were worn infrequently, because the lenses were too dark for most Pittsburgh days. In 10 years probably worn less than 60 times. Always kept them in their case & my car's console. ) Trish took the 3 pair of prescription eye glasses from me and said she could adjust them. I then proceeded to hand her the sunglasses to see if she could adjust them. (purchased here) In the hand off, Trish fumbled them and accidentally SMASHED them onto the desk breaking off & cracking the left temple. I was stunned but felt for her thinking she felt responsible and remorse. She didn't know what to say or do initially... except try to fix them in the back unable to heat it up enough to repair it without breaking it further. After failing to fix them, she handed them back to me with a mere, "I am sorry I couldn't fix them." No offer to replace them... Then she asked if she could keep them and try to fix them better. I said of course Following my special vision tests, I stopped by the desk to retrieve my "repaired" glasses from Trish who stated that it was not a sturdy fix and it may or may not hold. Noting not to put them back into their case. 4: Belligerent & disregard for responsibility When I stated that this was unsatisfactory and they should replace the glasses, the woman behind the front desk started to raise her voice and say that they had repaired the glasses and that was the extent of what they could and would do. And when I said it was their responsibility to make good on this accidental damage that they caused to my property. If I had broken a pair of glasses in their store, I would be responsible to pay for the broken merchandise... she quickly retorted that their insurance would take care of the damages to inventory. Baffling that their insurance doesn't not cover accidental damage to customer property. The defining moment was when this woman exclaimed in a loud, irritated voice, "since I was raising this as an issue, I would no longer be able to bring my glasses in for adjustments!" (One of their lifetime warranty services.) then disappeared into an office behind. I remained calm and keeping my voice low, I replied that it will be my prerogative to take my business to another vision care provider. I received no apology, no admission of culpability or responsibility, only nasty treatment to a paying customer. I would not be writing this review at all, if they had accepted their mistake and responsibility to make good on breaking my valuable piece of property. I am giving 2 stars, only because I want to be fair about the 20 plus years of service I have received. It was once a top notch place with friendly, customer focused staff. Needless to say I will be finding another eye doctor.

I went for an annual eye exam only to find a fill in doctor. Clearly he did not want to be there as…read moremy timed eye exam last exactly 3 minutes. To which they fully expect you to pay hundreds of dollars for new glasses based on a poorly performed eye exam that I could have done on my own. Very disappointing and poor quality care. I won't go back.

I saw Dr Smay. Hesitate to even call him a Dr. He struggled to use the magnification / prescription…read moreapparatus. Refused to talk and barked commands. Worst exam I ever had in my life. Hard to believe Murrysville My Eye Dr would let this clown see patients. I wouldnt let this guy examine the tread on my tires let alone my eyes. Simply put he's dangerous. Put drops in my eyes that made it difficult to see and then told me to drive home. Considering hiring an attorney to sue this practice and clown " Doctor". Smay needs to have his license revoked. Will be contacting the State of Pa to see if we can begin this process. I'd give him a zero if it would let me.

I recently moved and needed a new eye doctor. Not only was Good Looks/Scott & Christie Eyecare…read moreAssociates in my network, but I had seen great reviews. Dr. Diggins was amazing. She was thorough, attentive and explained everything in a way that was very easy to understand. For the first time ever, my insurance covered some of the costs of both contacts and glasses. Even after insurance, both were pretty pricey, but they had exactly what I was looking for and the quality justifies the price. I'd totally recommend them to someone searching for a new optometrist!

I highly recommend using Good Looks Eyewear. The entire staff is very professional and personable…read more They work with you one on one to find the perfect fit and you never feel rushed. The other great thing about them is your appointment is exactly when you scheduled it and there is never any waiting. they have an excellent selection of frames and the prices are comparable to other places. Great customer service.... :)

Last year my friend recommended this place and to see Kim when I needed glasses. I already had a…read moreprescription. Kim helped me find exactly what I was looking for, gave me lots of information that was helpful to me and was so pleasant. She didn't rush me a I was looking at a lot of frames & kept bringing more out for me to look at. She gave me honest opinions and that helped. I went there again this year & asked for Kim's help. Again pleasant as ever and so helpful. I like to patronize local businesses. I would suggest a raise for her and as a good gesture a pizza for lunch! She is the reason I went to your business this year. Good help is hard to find!

Fantastic staff and providers who offer truly individualized care. Have never had anything less…read morethan exceptional service!

horrible customer service. would not honor valid coupon discount, long wait times for floor staff,…read moreno working bathroom, unclean store, very deceptive pricing, frames were bent upon pick up, floor staff argumentative, unhelpful and uncaring. DO NOT GO TO THIS LOCATION.

The optometrist there was so good with my finnickiness around my eyeballs. And they knew budget and…read moredidn't try to upsell me. It was a nice and easy transaction where I didn't feel I was being sold.

I initially felt the older receptionist talked a bit condescendingly, but I thought perhaps I was…read morebeing over-sensitive. When the doctor saw me, he was highly energetic and quick with the exam. He also said that there was nothing wrong with my eyes (I have a vitreous detachment), that I do not have astigmatism and said that my previous prescription for contacts was too high. He gave me an -8.50 for both eyes. My left eye is normally a -9.50 and I believe my right is a -9.25. When I put in these contacts at home, I was severely disoriented and my eyes had trouble focusing. I also was getting a major headache, so I took them out. Today, I tried wearing contacts again using my old prescription in my left eye and his prescription in my right. No major issues, but he was convinced my eyes do not have astigmatism and should be at a lower power. Not sure what to say except that he made it seem like every eye doctor from my past was stupid and he was not. He did say "do you want to get a second opinion?" but if you know anything about insurance, you don't get that second opinion without paying for it out of pocket. I'm glad I didn't purchase contacts from him.

I randomly selected this place from my insurance's list of providers for an exam and new glasses…read more I'm glad I didn't read the lone one-star review on here before I made the appointment. It took about ten minutes after I showed up to be seen. All of the women there were very courteous and the one who helped me pick out frames was just awesome. The doctor who gave me my exam was also super polite and personable, and seemed much more knowledgeable than my last eye doctor. The on-street parking can be tricky, depending on when you go, but this was definitely a positive experience and deserving of a five-star review.

After having an experience at Eyetique where they couldn't get correct lenses made, my doctor…read morerecommended Matt at MGM Optics. A great experience. Small selection but found great glasses and the lenses are perfect. Listened to my concerns and followed up with exactly what I needed! Additionally, it was inexpensive.

Matt is the best! I've been going for years and always helpful in picking glasses, fitting, and…read morerepairing. I once brought a pair of glasses that was more or less a handful of parts after the flew off the back of a pick up truck and he got them back together. He works very hard to make sure you have a great fit and I've never had an issue on bringing them back in for adjustment. Always willing to make suggestions as to the best way to use your glasses. Always great advice on frames too!