You can find a nicer, more professional guy than Al Boss. He is so helpful and works hard to…read moreplease his customers. Their's nothing like working with an honest man that sincerely values his customers. His prices and workmanship are unbeatable! Wayne P.

I previously owned an optical store and couldn't recommend this store any higher. For a small shop…read morethey have an excellent assortment of frames. The quality of the finished Eyewear is above average. They insure that your glasses fit well on dispense. They accept a wide variety of insurances and their prices are reasonable. Not many optical stores have qualified opticians working. The difference is noticeable.

I am so regretful that I have to leave this review. I have used this location for my vision care…read more for over 20 years. It was a privately held company with a few locations in the Pittsburgh metro area that was recently brought under the MyEyeDoctor vision care consortium. Though they were not perfect and I did experience issues with service,none come close to this! The majority of their failures centered around selling me more options than I needed or failing to fill orders in a timely fashion or failure to fax test results to my physician. But in the last 3 years, I have experienced lackluster customer service with little appreciation of my patronage. It is odd to feel like you are little more than a name on a schedule for a town the size of New Kensington and this small business. I guess it's a sign of the times. But I digress. What I have experienced in 2 visits this fall goes beyond lackluster and careless customer service. This is a story of blatant disregard for their responsibility to act in a civil, respectful, and honest fashion. 1: Inadaquate staffing About 4 weeks ago I scheduled my annual eye exam. They have my records and know that for the last 6 years I have needed a special vision test required by a med. I arrived for my exam and learned that the person who performs these tests was not in the office. They could do my standard exam but I would need to return a second time for the special exam. They couldn't schedule until the October schedule was available but would call me when it was released. Minor, but required a second trip. 2: Lack of follow up After 2 weeks and now October with no call from MyEyeDoctor to schedule the special testing, I called the office to see if the October schedule had been published. Indeed it was, yet no one called me to schedule the testing. I had to initiate the call. Point 3: Unapologetic, irresponsible, destruction of customer property On my first visit I brought with me 4 pair of glasses to be adjusted 3 pair of prescription frames and 1 pair of Gucci sunglasses that were 10 years old but in pristine condition. (They were worn infrequently, because the lenses were too dark for most Pittsburgh days. In 10 years probably worn less than 60 times. Always kept them in their case & my car's console. ) Trish took the 3 pair of prescription eye glasses from me and said she could adjust them. I then proceeded to hand her the sunglasses to see if she could adjust them. (purchased here) In the hand off, Trish fumbled them and accidentally SMASHED them onto the desk breaking off & cracking the left temple. I was stunned but felt for her thinking she felt responsible and remorse. She didn't know what to say or do initially... except try to fix them in the back unable to heat it up enough to repair it without breaking it further. After failing to fix them, she handed them back to me with a mere, "I am sorry I couldn't fix them." No offer to replace them... Then she asked if she could keep them and try to fix them better. I said of course Following my special vision tests, I stopped by the desk to retrieve my "repaired" glasses from Trish who stated that it was not a sturdy fix and it may or may not hold. Noting not to put them back into their case. 4: Belligerent & disregard for responsibility When I stated that this was unsatisfactory and they should replace the glasses, the woman behind the front desk started to raise her voice and say that they had repaired the glasses and that was the extent of what they could and would do. And when I said it was their responsibility to make good on this accidental damage that they caused to my property. If I had broken a pair of glasses in their store, I would be responsible to pay for the broken merchandise... she quickly retorted that their insurance would take care of the damages to inventory. Baffling that their insurance doesn't not cover accidental damage to customer property. The defining moment was when this woman exclaimed in a loud, irritated voice, "since I was raising this as an issue, I would no longer be able to bring my glasses in for adjustments!" (One of their lifetime warranty services.) then disappeared into an office behind. I remained calm and keeping my voice low, I replied that it will be my prerogative to take my business to another vision care provider. I received no apology, no admission of culpability or responsibility, only nasty treatment to a paying customer. I would not be writing this review at all, if they had accepted their mistake and responsibility to make good on breaking my valuable piece of property. I am giving 2 stars, only because I want to be fair about the 20 plus years of service I have received. It was once a top notch place with friendly, customer focused staff. Needless to say I will be finding another eye doctor.

Thank you to Dr. Smay, Renae, and the rest of the team at MyEyeDr in New Kensington. I feel…read moreconfident knowing that I will get the best care and compassion while I am there. It's a great hometown experience, and I get a great price on my eyewear.

All staff are kind and knowledgeable. They have a great selection of frames and the three different…read moredoctors I've seen there over the years have all been lovely. They definitely find the best deal with your insurance and they communicate clearly over voice mail as well. Highly recommended!

I have taken my two daughters there for the last two years and I also was going there until I…read morerecently just canceled my appointment. I feel like they are super expensive compared to any other eye doctor I've ever went to. Also, the service staff is extremely rude. Once I was late for an appointment, which is unbelievable since they constantly text, email, and call. Upon my arrival, explained that I was 10 minutes late and that I understood if they couldn't take me and if I had to reschedule I could. One of the girls working at the desk, did not realize that I was there and started talking about the customer who's never answers the phone and just happened to not show up and then she went on and on about how she knew this would happen because this patient doesn't answer the phone. Evidently it was me she was talking about, and even if it wasn't, it was extremely rude for this staff member to be talking so negatively about another patient in front of an audience. Another time I picked up my daughter's trial contact lenses and they told me if they didn't work she would need to come back in and schedule an appointment with the doctor. My daughter is 18 and she's been wearing contact lenses since the fifth grade. I asked them why she would have to see the doctor again. Why couldn't we just try a different type of contact lens? Once again, the service staff was rude and told me that a doctor would be needed to be seen and I just think that is ridiculous. My daughter is 3 1/2 hours away at college. She is not coming home to see an eye doctor and prolong getting contact lenses just because the weekly trial she's trying on aren't liked. she can just go back to monthly. It's just ridiculous and I feel like there's all kinds of fees that I've never experienced with other eye doctors. When they called to confirm my appointment today and I told them what my insurance was the girl on the other line very rudely commented "Oh". I was never aware that VSP was that bad of an eye insurance. I told the girl to just cancel my appointment. it's also so ridiculous that they call and call and call. They leave a message but they want to physically speak with you to confirm your appointment. Some people have job jobs and some people have things that they have to do and they can't keep their phone on all day. I wouldn't even mind the overpriced Spence because Indo like the doctors, but it would be so worth it to leave just to avoid the aggressive rudeness of the staff that works there.

I recently moved and needed a new eye doctor. Not only was Good Looks/Scott & Christie Eyecare…read moreAssociates in my network, but I had seen great reviews. Dr. Diggins was amazing. She was thorough, attentive and explained everything in a way that was very easy to understand. For the first time ever, my insurance covered some of the costs of both contacts and glasses. Even after insurance, both were pretty pricey, but they had exactly what I was looking for and the quality justifies the price. I'd totally recommend them to someone searching for a new optometrist!

I highly recommend using Good Looks Eyewear. The entire staff is very professional and personable…read more They work with you one on one to find the perfect fit and you never feel rushed. The other great thing about them is your appointment is exactly when you scheduled it and there is never any waiting. they have an excellent selection of frames and the prices are comparable to other places. Great customer service.... :)

I had a very good experience at Ives Eye Care yesterday for my annual check up. The staff was…read morefriendly & courteous. My appointment probably took longer than usual because of me chit-chatting...but I actually like that. I liked the fact I wasn't rushed...and the staff took time to listen and engage in conversation with me. Dr Alexa was thorough & professional in her examination. I always feel very comfortable here...and happily recommend Ives Care to others. Keep up the good work!

Last year my friend recommended this place and to see Kim when I needed glasses. I already had a…read moreprescription. Kim helped me find exactly what I was looking for, gave me lots of information that was helpful to me and was so pleasant. She didn't rush me a I was looking at a lot of frames & kept bringing more out for me to look at. She gave me honest opinions and that helped. I went there again this year & asked for Kim's help. Again pleasant as ever and so helpful. I like to patronize local businesses. I would suggest a raise for her and as a good gesture a pizza for lunch! She is the reason I went to your business this year. Good help is hard to find!

My daughter had an apt with Dr Shumski. He was really informative and answered all our questions,…read moreit was a great experience. When picking out frames Pam helped us and knew just the right look my daughter was searching for. Pam was great and had a lot of knowledge about the frames and lenses. When making apt I would definitely ask if she will be working that day because you absolutely want to work with her. In short great office and great service!

So after over a month of waiting for my second pair of glasses this is what they produced as high…read moreindex lenses. These glasses look as if an amateur tried to make glasses for the first time... I asked for the thinnest lenses knowing the high prescription would need high index lenses except the manager Antonio didn't send them to the right lab or order the thinnest which I specifically asked for the prescription of -7.00 and -7.50. My receipt shows that the order was entered as SV 1.67, which is high-index, but not the thinnest available option. For my prescription strength, 1.74 would generally be the thinner choice. Because of that, and because the glasses were also over a month late do not waste time or money buying lenses at this location of Pearl Vision on Freeport Road.

The last time I was here must have been an off day (my previous review gave this place one star) My…read moreappt was at 9am I was home by 9:30. The receptionist was very nice as well as the Doctor. I was in and out so fast. I've been going to this doctor since I was a kid and I'll continue to go.

I initially felt the older receptionist talked a bit condescendingly, but I thought perhaps I was…read morebeing over-sensitive. When the doctor saw me, he was highly energetic and quick with the exam. He also said that there was nothing wrong with my eyes (I have a vitreous detachment), that I do not have astigmatism and said that my previous prescription for contacts was too high. He gave me an -8.50 for both eyes. My left eye is normally a -9.50 and I believe my right is a -9.25. When I put in these contacts at home, I was severely disoriented and my eyes had trouble focusing. I also was getting a major headache, so I took them out. Today, I tried wearing contacts again using my old prescription in my left eye and his prescription in my right. No major issues, but he was convinced my eyes do not have astigmatism and should be at a lower power. Not sure what to say except that he made it seem like every eye doctor from my past was stupid and he was not. He did say "do you want to get a second opinion?" but if you know anything about insurance, you don't get that second opinion without paying for it out of pocket. I'm glad I didn't purchase contacts from him.

After having an experience at Eyetique where they couldn't get correct lenses made, my doctor…read morerecommended Matt at MGM Optics. A great experience. Small selection but found great glasses and the lenses are perfect. Listened to my concerns and followed up with exactly what I needed! Additionally, it was inexpensive.

Matt is the best! I've been going for years and always helpful in picking glasses, fitting, and…read morerepairing. I once brought a pair of glasses that was more or less a handful of parts after the flew off the back of a pick up truck and he got them back together. He works very hard to make sure you have a great fit and I've never had an issue on bringing them back in for adjustment. Always willing to make suggestions as to the best way to use your glasses. Always great advice on frames too!