The residential refrigerator in my class A motor coach stopped working and I called around several…read morelocal counties to find a repairman. Having been in the RV community for over 15 years I've grown accustomed to a wide variety of repair services from factory repair to mobile services. Since we live in our coach for six months of a year utilizing a factory or dealer shop often requires leaving my coach with them and renting a motel nearby so they can do the work. A process that is often more costly and certainly more time consuming. Ideally for most of my needs a mobile service provider is best for us. However locating someone knowledgeable, reliable and fairly priced is, in most cases, nearly impossible to find. In the case of the refrigerator problem I was now having I started calling around the southwestern Michigan area so find someone. I started with the manufactures service hotline and they put me in touch with someone in the area; who once learned that the refrigerator was in a motor home quickly advised me they would not do repairs in a motorhome. The next place I called said they'd work on it but it had to be outside the coach to perform any service. When I told them that required the removal of my one piece windshield and a fork lift to remove the refrigerator they respectfully declined. The next service provider said they'd call me back with a service date .. but never did. After several more rejections I was getting discouraged and desperate as not having a working refrigerator/freezer is just not feasible. I then got a call from Scott Barber. Owner of "Extra Wrench Home & Industrial Services" located nearby in Bangor Michigan. I hadn't recalled trying to reach him earlier but at this point anyone who was even mildly interested in helping me out had my attention. After explaining my situation we set up an appointment time. He said 8:00am Monday sharp. Having heard those words from previous services people I presumed that meant sometime Monday ... but certainly not at that exact time. That Monday arrived and as hope often springs eternal, I got up ready to open the door at 8:00am sharp. I opened the curtains at 7:55am and by golly he's sitting in the driveway. A knock at the door and he was ready to work. What a pleasant surprise! He had a proper uniform on, was well groomed, and ready to work! He started diagnosing my problem. Obviously not a part swapper as he logically worked through the alternatives as what could be the cause. I've endured others working on my coach over the years who just started replacing expensive components without knowing if they were faulty but just hoping they'd stumble across the solution. Not the case with Scott Barber. As he went through his diagnostic process and at one point reached an 'aha' moment explaining he'd found the problem. I'm no mechanic but do comprehend and appreciate any explanations a repairman wants to share with me. Scott did just that. Explained as he proceeded what and why he was doing it. As it turned out I had a burned out defroster circuit control board. He even took a quick picture of it to show me the burned out components. He said he did not have the replacement part with him and would have to order it. He expected he have it by that following Friday. He then thawed out the ice caked system that at least provided some cooling so we would lose all our food due to spoilage. This was certainly a welcomed, short term solution till he returned. He was on site for about 2 hours that Monday. He called the next day and said the OEM (not third party) part had been ordered and he'd expect to see me that Friday. Wednesday he called and said the part came in and would like to return Thursday. I happily agreed and at 8:00am sharp Friday he was back to install the part. He took about an hour and everything was working properly. He cleaned up his work space, I paid him and he left. About a week later he called and asked how the refrigerator was working. I had nothing but good news that it was working like new. I don't ever recall any serviceman in the past who took the time to do that kind of followup. So as you've probably concluded by now I can easily support Scott Barber and his Extra Wrench operation. He's the consummate professional who prices his services fairly and understands the concept of 'customer satisfaction'. Phil & Sharon Madarasz

Great job on fixing our refrigerator in our RV. Very professional and reliable! Would highly…read morerecommend Extra Wrench Home and Industrial services. Scott is awesome.

Disappointed in the quality of the clean. Our friend surprised us by getting our house cleaned…read morebefore a party and not only did they do a poor job but they had to bring in another person in because they couldn't get the job done that they had quoted with the staff they sent. Even after that when I saw the quality I suggested he complain due to the streaks left and dirt on areas they claimed they cleaned. Their response was to send him a coupon for $100 off the next clean that he promptly threw away. Dont bother hiring these people.

I scheduled a cleaning that included two specific areas, but the service was only partially…read morecompleted. The oven rack area was cleaned, while the drawer beneath it was left untouched. After careful observation over the next couple of days, less than 50% of the tasks noted in their agreement for a general cleaning did not occur. I also noticed trash put in my vanity and signs that personal belongings in my bedroom appeared to have been handled. This included makeup that showed signs of use and one product that was fully used up. I shared these concerns with the company but did not receive a response at that time. A manager later contacted me to discuss the invoice. During the call, I attempted to explain my experience, but the conversation felt tense and one-sided, with limited opportunity to fully share my perspective. I was told the company guarantees 100% customer satisfaction, but my concerns about the service and communication were not addressed in a way that reflected that standard.

We moved from Chicago to Western Michigan and Diane was so attentive, knowledgeable, and fun to…read morelook at houses with. She helped us navigate every step of the way with all the details of moving to a new state. We found a beautiful home. Just 2 years later, my husband and I found ourselves newly employed pretty far away from our beautiful home so we turned again to Lakes & Country. Both Diane and Amanda helped us list our home and find new house (after dozens of attempts) in the crazy market of Winter-Spring 2022. Their knowledge and professionalism is unmatched in our experience with real estate. We highly recommend using Lakes & Country for real estate in the West Michigan area.

Could not be happier with Lakes and Country. Mary Phelps is exceptional! When you work with Mary…read moreon your real estate project, you have a true partner. My wife and I recently purchased a home in southwestern Michigan. Mary knows the region very well. After showing us several great properties, we picked our favorite (to make a long story short, working with this particular selling agent did not make Mary's job easy). Undaunted, she was with us all the way. She helped us through the entire process to get it closed. Mary did all of this with thoughtfulness, care, and a great sense of humor. She was a true advocate! We recommend Mary and Lakes and Country to anyone.

I had some chicken juice leak in the back of my 2015 Grand Cherokee. I thought I had cleaned it up…read morethoroughly enough, but the next day I found out I was extremely mistaken! My car smelled horrible! I tried natures miracle and a steam cleaner, as well as venting the jeep for several days. No luck. Kent and Stacy were able to remove the odor by cleaning my carpets, headliner and every crack and crevice with their professional products. They did an amazing job! They offered to detail the outside of the car (additional fee of course) and my car looks brand new!! I am scheduling a quote to have my carpet and air ducts done now as well! You won't find a more valuable, professional and thorough service than Kent Kleen!

From the owner: Kent Kleen LLC has been the go-to company for professional cleaning services in Southwest Michigan…read moresince 1984. With decades of experience and a strong commitment to customer satisfaction, we have established ourselves as the leading experts in our area. What sets us apart is our comprehensive range of services. Whether you need carpet and upholstery cleaning, ceramic tile and grout cleaning, vinyl tile refinishing, air duct cleaning, dryer vent cleaning, water restoration, mold remediation, or assistance with a flooded basement or crawlspace, we have the expertise and equipment to handle it all. Our diverse services make us a one-stop solution for all your cleaning needs. As a family-owned and operated business, we take great pride in providing personalized service. Kent and Stacey Ristow, the owners of Kent Kleen, are actively involved in every job we undertake. Their hands-on approach ensures that each project is executed with meticulous attention to detail, guaranteeing the highest quality results. We value open communication with our clients, addressing any concerns or questions promptly and ensuring a personalized experience that exceeds expectations. At Kent Kleen, we utilize state-of-the-art equipment and cutting-edge techniques to deliver exceptional results. Whether it's on a disaster restoration project or standard cleaning service . This advanced technology sets us apart from the, our advanced technology sets us apart from our competition.

Dan is professional and knowledgeable and shows up when he says he will. His work quality is top…read morenotch and his prices are fair. I would highly recommend this company for any of your plumbing needs, large or small!

Our septic backed up on the day after Christmas. Dan rearranged is schedule to get us back up and…read morerunning. He had a totally professional attitude, cleaned our drains and made suggestions to help us in the future. He gets a five star from us and would recommend him for any of your plumbing needs.