This was a nice, cozy hotel we stayed in overnight. We waited for the complimentary shuttle for about an hour after we've called the hotel a couple times notifying them that our group arrived and we're waiting at the shuttle pickup zone. Finally the driver arrived & it took us 5 minutes to get to the hotel.
Our room was a pretty good size, not small compared to what I normally expect for a European hotel. Nice looking contemporary furniture. Our queen or double bed consisted of two twin size beds set next to each other. A tv & mini fridge was in the room. Large size bathroom with a large sink was convenient for our personal items. The closet was pretty large with a sliding door. No iron in the room, instead I had to go down to the 6th floor to iron my husband's shirt. The bed was somewhat comfortable but was able to fall asleep for a few hours after the shower incident.
When my husband took a shower he did not encounter any issues. However, when I walked into the shower room, I must have turned the water control the wrong way that the handle broke. It wasn't like anything I've used in the US. Tried fixing but didn't work. When I called the front desk, someone came up right away and tried to troubleshoot it. By this time the water kept pouring out of the shower and it was past 11pm & he couldn't fix it. A lady came in 10 mins later & couldn't fix it either so they turned off the water in the bathroom. Knowing this can't be fixed sooner, they made arrangements for us to use another shower about 3 rooms down from ours. We had to be up by 6 am for an early flight & it was a bit inconvenient for this to happen but they accommodated our needs.
Full complimentary breakfast was served in the dining hall & we had several items to choose from: small pancakes, hot food like eggs, sausage, etc, chocolate croissants, toast, bagels, fruits like apple, oranges & bananas, etc. even mini jars of ketchup & jams were available.
Overall, it was a good luxury hotel to be in. The staff is friendly & very professional. read more