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Van der Linde

4.4 (8 reviews)
ModerateArt Supplies
Open 9:00 am - 6:00 pm

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12 years ago

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8 years ago

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9 years ago

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12 years ago

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Peter van Ginkel

Peter van Ginkel

(5 reviews)

€€€

Da Costabuurt, Oud West, West

Beautiful art store with friendly people. I had no idea it was an art store until I noticed their…read morecool new people counting machine (Covid-times) at the door and went in further to investigate. A very enthusiastic and good looking man was eager to tell me how it worked. It's like a traffic light for people....but I digress....a huge space with everything you need for art! I can't wait for them to re-open after the lockdown. Maybe I'll take up some art lessons!

I had a really wonderful customer service experience at this shop, and I wanted to yelp about…read moreit!!! I came in on a Saturday afternoon, I think it was two weeks ago. I was looking for wooden dowels. When I lived in the United States, I always purchased these from art supply shops so assumed it would be the same here. I went to the front desk, after not finding any dowels in the shop. I apologized for not knowing the dutch term for dowel, and asked the lady at the front desk if there were any in stock. She did not know to what I was referring but invited me to use the computer on the corner to look over her shoulder as she looked it up. She was so kind and friendly! First, she googled the English to dutch translation (turns out it is duevel), then she told me what sort of shop I could find them in, then she googled that, then she gave me directions to the closest shop that would have them! This while also busily ringing up other customers! She was really fantastic. The store is enormous, and has just about everything you could want. But, good customer service in the Netherlands is hard to find and over the top amazing customer service is as rare as a unicorn. I highly recommend patronizing this shop.

Van Beek Art Supplies

Van Beek Art Supplies

(10 reviews)

€€

Centrum

another great art supply store. the only thing is i didn't see any oil paints?…read more upstairs is filled with gorgeous papers. they also have a big supply of shipping boxes/materials for those in need?

BUYER BEWARE. Absolute WORST customer service I've ever received. The owner and employees are rude…read moreand disrespectful. No one spoke to me when I entered the shop. I was in a hurry and needed to purchase a paint pen quickly. When I continuously sought out assistance to pick out a proper paint pen and to see samples of the various sizes offered, I could tell that my asking for help was an annoyance to all the employees. Nonetheless, I purchased 3 pens and walked back to my hotel room 15 minutes away only to find that the pen that I purchased was defective. When I walked back to the shop to exchange the defective pen, about an hour later, I was told that they would not refund it, even though the curly haired male sales associate could clearly see that it don't work after he tried writing with it himself. When I insisted that he refund the money, he yelled at me, snatched the pen out of my hand and threw the money on the counter. When I asked if the money could be returned to my credit card (the original payment method) he refused and told me to get out of the store. The most absurd part of it all is that the store manager was standing right next to him as he was doing this and she never intervened. Even after he snatched the pen out of my hand and yelled at me, she never reprimanded her employee, in fact she defended him! She told me that he didn't do anything wrong and that he was a good mate & gentleman and that I was the one with the attitude problem, because I wanted a refund for a defective item! I have never been treated so poorly in a shop in my entire life. I was so embarrassed and disrespected. The manager and sales associates at this shop are rude and nasty and are not worthy of receiving your hard earned money. This shop should be avoided at all cost--buyer beware!

Van der Linde - artsupplies - Updated May 2026

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