When I lived here, I had countless problems. I had to re-sign the contract for moving in 4 separate times and they changed some information in the contract without letting me know, keeping me there an extra 3 weeks and resulting in me having to pay them extra than previously agreed upon. I was not told when I moved in (and it said no where in the contract) that residents could smoke in their apartments. I'm not a smoker but I was living above someone who was. I'm positive our vents were connected because it always came up when the heat came on (as well as I could hear everything they were doing during the day, especially if I was in the bathroom when they were and, not the apartment's fault but annoying, the dude would sing emotional Ed Sheeran songs loudly and badly at 3am on random days during the week and weekend). I just got LASIK done when this smoke situation was happening so it irritated my eyes to no end to have the smoky air come up to my apartment. Health and safety issue. Also, the floor was slanted where I couldn't place furniture certain places or it would fall over. The apartment was either always cold when it was cold outside or hot when it was hot outside and I had to buy a humidifier because the air in my apartment during the winter was terrible. The oven didn't work properly and I couldn't make anything in it. Whenever I had to interact with office staff, either going in or through phone calls, they acted very annoyed that they had to do their job. Not only that, but no one had any idea what they were doing and I had to contact them repeatedly to get the right information. The final aspect was when I moved in, the blinds were broken and they saw that upon inspection and noted it when we were touring. When I moved out, they didn't give me my full deposit back because the blinds were still broken. They said it was my fault I didn't put in another maintenance request when, upon moving in, they said they would take care of it. They said they "couldn't prove they were broken when I moved it and that I didn't break them," and this was a privacy issue the whole time I was living there. read more

They don't even deserve one star. DO NOT move here. My daughter moved there October 2020 and multiples items needed repaired that we noted on the move in list. 2 years later, still not done. She has since moved out. She made multiple requests for maintenance, no response. Apartment wasn't painted, cleaned and smelled like cigarette smoke. Found cigarettes everywhere. The previous tenants trash was just left in the basement. The office staff is rude and nasty. They allow residents to be harassed by other residents, other residents use washer and dryers that don't belong to them. This place is Trash, office staff is rude and maintenance sucks. Moldy vents and they said this place was cleaned. read more

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The fact that I have to pay utility bill for a place I never moved in nor have the key at any point ,doesn't sit right with me. Specially after paying $200 non-refundable fee.  If you're thinking about moving to this place . Just don't do it or make sure you see the apartment you going to move in first before you sign your lease. There was a leakage in the basement and I asked if there were going to fix it etc. Long story short they said they will switch me apartment and telling me to act fast. In LESS than a full business day they said we're giving it to someone else because I didn't act fast enough.  I'm okay with them giving it to someone else or whatever it's the fact that I have to pay utilities for a place I never had key or moved in . I have all the emails, texts and the utility bills as proof. BE CAREFUL read more

Services like shit! Emergency situation did not treat like an emergency way. Not like the standard living condition but the manager still think people can live in a place which is full of shit in the bathroom and kitchen. People can not argue with the manage no matter how right you are. They still can take advantage of you! read more

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Absolutely beautiful apartments, inside and out. I am impressed with the impeccable work done inside each of the units. The landscaping around the apartments is always gorgeous, year round. Maintenance work is always performed in a timely manner, and everyone here is so friendly! I've spoken to Chelsie, a maintenance tech and groundskeeper here at Van Buren and she is always so nice, approachable, and always tends to the needs/concerns of myself and the other tenants here. So thankful to Van Buren for making their apartments such a nice place to call home :) read more

I see a lot of bad talk but you talk to the real owner that is Matt Chambers he is straight with it he says something it happens a lot of people mad because you tell this man i have your money on the 7th and its the 9th he kicking you out keep your word folks. read more

I used to live here and this was my first townhouse experience. I only have one other place to compare this with and I realize that all the bs accompanied with Van Buren should've been avoidable. I regret ever living in Van Buren, but I was naive back then and I've learned from my mistake. I'm not going to lie, the two-bedroom townhouse provided plenty of room. Besides obvious marks and needs of improvement to the townhouse, I liked the space of it all. With the good out of the way I will now get into the bad. One of the first grievances with the place was the supremely old stove. The first time my roommate and I used the oven part of the stove all our fire alarms and most importantly our co2 detector went off. We had to call 911 and lucky for us they caught the problem before things got critical. They even said them coming there wasn't the first time and that there had been multiple instances with the outdated stoves and co2. They personally had to outline and basically force the office team at Van Buren to get us an updated stove. Our fire alarms would still constantly go off every time we cooked something, but thankfully the co2 detector never went off again. The other issues living there was massive flooding in the basement. I had to throw a lot of my stuff away that was in the basement due to water damage. They were also redoing all of the parking lots for each building and they were super confusing to understand. I get some of that is my fault for not being able to understand the pages of the date of our parking lot reconstruction, however all of the cars in the parking lot was tied away! I obviously wasn't the only one that didn't understand the confusing pages and The people in the office were very rude and refused to tell anyone where their cars were until we coughed up nearly $300 to get them back. There are other issues I could get more into detail about like the flea issues and safety of the tenders. We had a creepy man caught outside our door multiple times and no one cared and other people had their apartments broken into. That place is not safe and if you decide to live there, please watch out and be careful. I will say our biggest issue number one was the people in the office. In the beginning they were all nice, because they wanted our money. When me and my roommate moved in and had problems the kindness quickly turned into viciousness. The men and women in the office are rude and petty and refuse to admit any fault of their own. I will never move back to Van Buren and I would not recommend it to anyone! I can't stop anyone from moving in Van Buren, but I do suggest to just be vigilant and don't take any crap from the people of the office like my roommate and I did. And if I had the choice I'd rate this place worse than one star. read more

This place is so sketchy, management and all. Half the year our door didn't lock, our AC never worked, etc. BEWARE

I have lived here for 6 months...and moving into this place was a mistake. The very first problem was found after a day of living there. The plumbing in the town home did not work properly, if I was running laundry I could not take a shower, the water pressure would completely drop in the rest of the unit. So I call for maintenance and the maintenance man stated that "The pipes are old and we cannot fix the issue." So I have been living with that for 6 months now. Then just a week ago my air conditioning unit stopped blowing cold air, again called maintenance to fix it, and I am on day 8 of them still not having it fixed. And it has been hot, and I mean HOT! Called them and requested to speak to a supervisor and the supervisor started to yell at me and proceeded to give me every excuse in the book on why they haven't fixed my AC. It wasn't past 70 degrees the other day, It was raining one day, they were out fixing other units behind me, and the last one was the kicker, they said that 2 days ago when they were supposed to "finish" the job they were afraid to enter my unit because my dogs were shaking their kennels...They said they were afraid the dog would bust out of their kennels and get them...But they weren't afraid enough to put in a window AC next to my dog's kennel. Then the supervisor proceeded to accuse me of having 2 Pitbulls...I have a Boxer and a Boarder Collie (which neither of them can be mistaken for a pitbull). I told her if the problem wasn't fix before the weekend I was not going to pay them rent (I would put it in ECROW) until they fixed the issue, the supervisor proceeded to threaten to evict me, and I told her that was illegal. She piped down a bit after that one. They did not fix the issue still, and just last night I found 2 bedbugs in my bed room...So now there is probably an infestation problem too. Needless to say I am going down there after Memorial Day and giving them my notice to move out. The level of unprofessionalism and the lack of customer service from the entire staff is appalling. The maintenance people are useless and don't want to perform their jobs. The place is a shit hole, and the showing process of the model is completely misleading. The model units look nothing like the actual units. The hardwood floors are so bad the lacquer is coming up off the floor and they are completely scuffed up to hell. My unit has a huge crack going from the front door to the end of my dining room on the ceiling. That is a dangerous foundation issue especially for the room upstairs. I wish I could give this place a 0 because that is what it deserves. Don't live here, don't even think about living here. read more

Everything about this place is trash including the staff and the manager Heather is so incompetent, I as a manager at a hotel would be embarrassed to have her on my staff. I have lived her for over a year and have been a damn good tenant. I payed my rent for this month 3 days before the due date and I get an email the day of saying the payment came back insufficient fund, and if I didn't pay it now with an added $30 by the end of the day I would have to pay a $100 late fee, mind you that is everyday it is late! So me being concerned I went to the office. Liz, the only one who is decent, made me feel like it was going to be ok and that it was probably my bank. So I go to my bank and they said the rent was never even attempted to be taking out. So I get all the paper work they can print me out and go back to the office. I show one of the girls and she said she'd give it to the manager (Heather). The girl calls me back about an hour later and all she says is " we're not giving you your money back" I had to question her for a reasoning, even then she couldn't tell me. I ask to speak to the manager, while speaking to this disgrace of a woman she just said it's non refundable no matter who's fault it is. That's ridiculous. Basically they stole from me when i barley make it as it is. Furthermore I mentioned to her that my air was also not working for 5 days, she completely ignored me. The hallways are disgusting, there are mice in my walls. The door handles in the kitchen fall off. Oh and did I mention I live above the model unit that they showcase to everyone. Yeah They potential residents a building that has rats and just look at the picture of they stair well! Can't make this shit up. read more

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This place is shit! They never showed me the actual apartment I was going to be living in until I moved in and it was filthy, they made no efforts to clean they just coat paint over everything. Paint would chip all the time and I couldn't close doors all the way because of all the paint! Update: Now that I'm moved out they took $200 dollars out of my refundable deposit for "washer/dryer removal" but I never had a washer and dryer!!!! read more

Do NOT move in. This is the WORST apartment I've ever lived in. My apartment building is INFESTED with FLEAS. There was a used needle and a bra laying outside of my apartment door on the very first day. Here is a list of all the problems I can think of off the top of my head: 1. No one even bothered to clean the inside of our apartment before we moved in. 2. There were photos, hair and hair nets, and dead bugs in the window sills all left over from the previous renter. 3. There were spots on the kitchen floor that were near black from dirt. 4. We have a toilet leak that has been looked at twice now but it still isn't fixed. 5. There was dirt or mold or black something covering both doors' sills when we moved in. 6. I swear each apartments' sqft-age gets smaller every time someone moves out because they just glob paint on everything and call it clean. 7. Whoever they had reseal the basement floor decided to break everyone's storage latch and not put it back together. 8. The parking lots are terribly lit, making it easy to miss my own turn, not to mention that it has most definitely attributed to the stealing of catalytic converters. 9. FLEAS EVERYWHERE I could point out problems with the staff here all day and we seem to find new problems everyday. We took photos of everything and have exchanged emails with the office staff to notify them but the maintenance staff is does not seem to fully fix any problems. We do all that we can to fix our own problems now and if they fix anything then we are surprised. Again, I stress, do NOT move in here. Basically, everything bad that others have said is at least close to true. I think the next thing I will do is buy a lead-based-paint testing kit because I suspect another issue for us waiting under all these layers of paint... read more

Dirty stairwells that never get cleaned even after calling and asking for them to be cleaned. Mice problem and called them over a month ago they put down sticky traps. Never caught mice. Went into office because they hardly answer their phones and was told they would be in on Wednesday that was on a Monday I call on Wednesday and they tell me they'd be here in the next hour or two. Two hours later no one shows up I call back and they said they don't come till next Wednesday and they couldn't do anything until then. I repeatedly told them this was their issue and they needed to fix it she told me I am more than welcome to go buy my own mouse traps or have the company come out early and pay $75. Again not my responsibility. Nothing was resolved and the lady would not help me for their problem that they mislead me about. read more

Not even worth the rent. There is no maintenance whatever the office tells you. Will be trying to move out as soon as I can. Stay away.

RUDE RUDE RUDE! No customer service skills. Just wanted the money for the application fee.

I moved here in July 2018. Since I have moved in, I have had several serious maintenance issues that went ignored and were never fixed. I have had one working outlet in my bedroom. Maintenance never fixed the others. I have had my bathtub leak through my kitchen ceiling. Maintenance said they couldn't fix it because they couldn't locate the leak. My tub leans sideways from the water damage. My fridge and freezer seal has been broken since day one. Instead of replacing the fridge or replacing the seal, they shoved it back in. I didn't even get holders for the doors or a freezer shelf until 9 months after moving in and several requests. My freezer has ice build up all over it from an improper seal. My unit had paint spray all over the carpet, the interior doors would not close until I sanded them (with apartment permission because they refused to fix them). Today my air went out. Thermostat shows it's turned to 58, but it reads 76 degrees. Instead of cleaning the coils and checking Freon, or attempting to call a heating and air company since they don't know how to fix it, management (Kelly) refused. Maintenance insisted it was working even though my u it was hit, thermostat was reading 76, and it was set to 48 to attempt to cool the unit. I was Offered a window unit in the living room (which doesn't cool the upstairs bedrooms). They hire people that don't know how to fix major things and management refuses to call professionals when it's out of their league. Yet they get their money on time every time. I actually received a notice at one point that I would be responsible for paying for piles of dog waste ($25 per pile) because although everyone in my building owns a dog, I am the only person that put mine on my lease. This is the worst apartment complex I have ever lived in. Whoever moves into 2044 Ashmore, I hope that you have renters insurance because when the apartment unit burns down because of the electrical issues or the bathtub falls through the ceiling and hits the gas stove and destroys the place, you will lose everything. These people do not care about you. They do not fix anything. Do NOT move here. Move anywhere else. These people are the definition of slum lords. Fairmont high school is aware of this place from the multiple complaints people have relayed to them. I have called the city twice to offer them to inspect my unit, they have not responded. I will review them on each website I can find. If you want specific emails, maintenance requests, etc I have proof. As well as proof that I not only took care of the unit, but a move in video to show the conditions upon move in (conveniently the walk through is AFTER you sign your lease and give them your money), and I also have where they asked me to renew my lease, where I refused in writing citing the maintenance issues that were never addressed since moving in the unit, And I have proof that Every rent payment was paid on time. I will also be taking pictures and video of my unit showing no damages in case I have to fight for my deposit back, which I have no doubt I will. Do NOT move here! You will regret it. read more

DO NOT RENT HERE!!! If I could give them a negative number I would. They give slum lords a good name. I was promised things would be fixed before I moved in which was a LIE. They will tell you anything to get your money, but if you need anything fixed everything is beyond their control of when it will be repaired. My lease expires next year and I'm already looking for a new apartment while filling my 60 day notice! read more

I went in today with my current roommate looking for a new place with him cause our current lease is ending soon and we were greated by one of the rudest ladies I've met. I kindly gave her all the info she asked for such as my profession (car salesman) and my roommate his. I gave her the price range we were hoping for but told her we were open to higher prices and she refused to give us any info on the more expensive apartment saying she can only show me the one that's in my price range. I kindly tried to reason with her referring to how I sell vehicles stating sometimes people are able to change their budget a little in order to get what they really want and she actually yelled at me basically telling me that I didn't know how to do my job and that I was trying to tell her how to do hers. Overall experience was not enjoyable and when she showed us the apartment she was very short with everything. No customer service skills at all and very rude. Would not recommend to anyone. read more

STEER CLEAR. I used to think the only people who wrote reviews on these things were people who didnt have their money together. I learned the hard way, that just isnt the case. This place has been a nightmare since i moved in 3 months ago. I have lived here 2 times in the past and both times were great. This time, theres new managment, and they are utterly incompetent. Our sink was broken for a month before they fixed it. I saw cockroaches in a house for the first time ij my life. This place has become extremely trashy and I am dissapointed that i moved here. On top of that, the staff didnt explain move in fees well and we got a late charge. 2 months later and they incorporate paperless billing. I pay before the due date, check back several days later because money hasnt been touched, am told everything is fine. A few days later theres an eviction notice on my door. I explained that the bank info must have been off; they didnt budge AT ALL with the late fee. Trashy homes, trashy staff. read more