Have been to this value village 100+ times. Staff are kind, helpful. Store layout is quite nice. Unfortunately, Clothes can be trashed and quite literally thrown everywhere (Not the stores fault), And quite usually has a musty/pee smell inside the store. Selection can be quite decent, although it's not "wonderful" it is decent. Value for money is not amazing, but you can find some good deals if you scope around. This location is quite packed all of the time, staff handle it very well and quickly. Managers always kind and accommodating. Notes... - There are no change rooms - There is a washroom (Ask to be let in by staff) - Be weary this location can be busy!! Check google maps for approx. Busy-ness - FOR PROFIT (!) read more

Value Village - Thrift Stores Near Me - Kelowna, British Columbia

Let me begin by saying I like thrift stores. There are certain things I'll buy at thrift stores, but it's fun to explore. I've seen many goodwill and thrift stores, but this store is the best organized I've ever come across. Take a look at the pictures and you will see what I mean. If I would live in kelowna, I could find lots of useful things at the store. I've never seen a thrift store with changing rooms! How great is that? It just takes thrift store shopping to a different level. My compliments to the hard-working staff who take pride in their work and the store. Keep up the great work. In these economic hard times it's good to know you'll be able to get a super good deal and, at the same time, recycle and contribute to a better environment in this consumer society! read more

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Absolute ripoff - the store sells clothing, but has no fitting rooms, so if something doesn't fit, you have to waste your time bringing it back to the store, and they don't give refunds, only in store credits. What if you choose another item that doesn't fit...bring it back again!? What a scam. Avoid! read more

This review comes after me voicing my disappointment to your supervisors/staff on several occasions that your Kelowna BC Aurora St store does not have adequate amount of shopping carts for consumer use. People who may have mobility issues or have disabilities unseen to the populace are "being forced to use the numerous small baskets you have replaced your shopping carts with. Your lack of actions towards any concerns voiced over this issue appears to discriminate against those of us who require carts, it displays a lack of empathy and the willingness to ensure the various needs of your consumers are being met in order to shop there. As of today I will no longer shop there, donate there , support or promote your store by any means until it is inclusive to "all" This may be trivial to you but to those of use who need or want to use proper shopping carts it isn't! read more

Avoid this thrift store. I bought a power bar which didn't work when I got it home. I attempted to return the item within 14 days and with the receipt but the store would not accept the item for exchange or refund. Apparently you are supposed to find an electric station inside the store and make sure that the item works ... I could not find any notice that directed me to do this. read more

I occasionally find a treasure but seriously starting to wonder if it's worth the incredibly high prices and rude staff who are too busy talking to each other to bother with customers. VV already gets all of their products for free, now they have free self check out cashiers. I wonder if most people know that VV are a For Profit company and only donate 17% to charity. If you donate you can get a 20% off coupon.. Better than nothing I guess. read more

Removing fitting. rooms?!?!? exchange only for overpriced items and self checkout like they're a department store . The least value village can do for their community members is allow refunds. read more

Not impressed with this store. Very long lines for checkout and no changing rooms (not even a take-home-and-bring-back policy! you can return for exchange only) read more

THE place to find a costume for Hallowe'en. The biggest selection of ready-made costumes, accessories,jewelry, make-up, make-up FX, shoes, boots, hats, sombreros... You can find tons of items for a make-it-yourself costume. read more

During the end of a the pandemic the change rooms are closed and I am allowed to touch all the merchandise but I am not allowed to slip something over my clothes to see if it fit. But I am allowed to take it home and expose it to the rest of my family that could have Covid and I can bring it back without it not being sanitized before it comes back in the store. I am appalled and disappointed with how the store it being run. read more

This place is such a rip. Used stuff priced higher than new pricing. The store is gross especially the bathroom no upkeep at all. No soap!!! Ewwwww read more

my daughter and i went to value village to find some clothes for our dog so she could dress him up. i'm helping her with a school project. we arrived at approximently 8:00pm. it was an hour before closing so we were trying to hurry. during our visit we were able to find a few treasures. one of those treasures was a picture that plugged in. we stood in line for 3-4 minutes before a till was available. the moment the costumer in front of us was leaving a store, an employee came up , (i found out later her name was Nicole), she said i could go over to a till that was now open 2 registers over. by that time i was already in front of the the self serve checkout. i didn't understand her reasoning and so i replied, "no we're good here". when we were up at the checkout unloading our cart i accidentally beeped the picture with the the price gun twice. i waved to an employee for help to rectify this. just as the employee got up to assist us that Nicole lady cut in and started scooping through my cart with a real scowl. before i could even explain my issue with the price gun she started yelling at me about something , but didn't understand what she was trying to say. when i asked what he issue was she said, still very loud, that she thinks i was up to something because i didn't move to the different till earlier. she said a red flag went up in her head due to this. i asked her politely to lower voice and told her i was trying to get someone over to help me as l beeped my picture twice and needed if fixed. then she picked my picture up and accused me of changing the price of it. still very loud. the other shoppers started looking over at us and even my daughter mentioned how loud she was. once again i asked her politely to tone her voice down because she was embarrassing me. i tried explaining to her that it was probably priced a bit cheeped at $12 due to the fact it had a european plug on it it. not a standard plug we have in canada so it would have to be fixed. she continued bantering my very loud saying the price was to cheep on the donated picture and that it was worth $40. i told her she was being very unprofessional and that i didn't want the picture anymore. she left with the picture. she then came back and said she repriced it to $25 then put it on my cart. i didn't even acknowledge her, payed for my stuff and left. i loaded my stuff in the car and returned the cart by the front. when i looked into the window i saw her. by that time the other shoppers cleared out so i went inside and confronted her so i could get her name as i was going to file compline to the manager. i said she dealt with that very poorly and could have been more professional. she then even more rudely told me that they have a video of me changing the price. i looked at the security guard confused and he pretty much shrugged his shoulders. i told her she was crazy and turned around to leave. she then yelled at me as i was walking away, towards the door to leave that she was kicking me out and told me to leave. i have always gotten along with the employees at every value village that i have visited, all across Canada. I'm 50 years old and with that i've shopped at value village hundreds of times maybe even in the thousands. this was the second time i was harassed at the Kelowna store this year. the last time i returned the next day but missed the manager. i left my name and number but never got a call back. so i figured i would write this review. i will also be calling the head office to inform them of this. reading through other reviews including on this site i feel i will be leaving a message to not get called back. i will see and i will update the statice. read more

The security guard aimlessly came to harass me and my family while we were in the store. We shop here semi frequently and have never had any issue with any staff; normally our experiences here have been fine. I opened my phone and began talking to a buddy in my crypto group, I went to record a voice message and held my phone upright while doing so. The security guard rapidly approached me from my flank and claimed I was recording him. After telling him that I had not and that it would not even make sense, he demanded to see my phone. I showed him the group chat I was in and he bitched me out that I can't record him. I went to complain to the manager, who he had already gathered as I went up to the front to complain. I supposedly used profanity in a couple of my sentences (if I did, not very surprised after dealing with such a mentally deficient person) and was asked to leave the store. Unacceptable and illogical staff; I will never shop here again. We donate to value village often, but we will not be donating anything here ever again. read more

Such a bad attitude toward customers. They really think they are above their clientele. Staff act badly and then say what do you expect this is a thrift store. They are making billions of dollars and giving back such a small percentage to charity. read more

First of all, I am in this store four to five times a week (nearly every day) for one item or another. Usually there are staff standing around checking their phone, chatting, leaning on the back counter (by the cameras where they think no one will notice them) or just overall ignoring the customers IN LINE WAITING TO PAY FOR THEIR ITEMS! Good grief! If you cannot hurry to help a customer that is waiting to pay when will you help them? Some staff like Aiden are friendly and great workers, others like the supervisor Nicole wastes SO much of her time she should be fired! The other supervisor (she has stooped shoulders (probably from staring at her phone all day long) and long black hair is not much better. Once I asked all FOUR of them why they were just standing there, doing NOTHING, when there were 16 (count them, I did, 16) customers in line! I wish head office would promote the good ones, can the rest and start over with better staff. Such a shame. read more

The store layout is fucking horrible. everything is all crammed in and there's little space in between clothing racks so you're constantly squished. The changing room area is appalling they should really have a five clothing items or less rule because I've seen people in the changing room with a cart full of clothes . As for the the cashiers snails are faster than them and they staff two people at the registers where there are six lines. read more

I have bought 2 items at the Kelowna Value Village that were a scam. They use very nice looking packaging for some products in the display case but if you don't take the packaging apart and pull out everything inside you might end up buying something completely different than is advertised by the box. They should be marking boxes with product inside if it doesn't match, not force customers to take packaging apart and even remove product from sealed packaging just to find out that it's not what they were selling it as. The prices have shot through the roof. Ever since the management change the Kelowna Value Village prices have skyrocketed. They are asking near full price for many items. There are many far better stores to visit in Kelowna that sell the exact same products as Value Village but at half the price. Buyer beware!!! read more