Stayed here for a few days a week ago. It's right across from the arena, which is convenient. It's…read morea very busy lobby area during my stay. Not sure if it was due to the timing, the busy lobby, or the fact that the front desk had only 1 person working, with a long line. Once at the desk, the check-in process was smooth and quick. You need a key to access the elevator to your floor. The elevators took a long time, but it could be due to timing and the area being busy. The room is a good size, with a mini refrigerator and basic bathroom amenities, but no shower caps. You can hear clearly anyone outside in the halls walking by or talking. There was constant water flushing, with the water turning on and being used even when no one was using it in my room. And that was the constant sound throughout the entire stay, not sure if it was coming from upstairs or the rooms next to us, but it was a bit annoying. The bed wasn't comfortable, but the pillows were nice, and the sheets were so rough. There was a table with a seating area for work or eating, and a single lounge chair. If you order in-room dining, it takes 35-45 minutes, even if you need utensils. That's the time frame given, 35-45, no matter what. Over the 5 days and 4 nights, the room was cleaned only 1 time. No one knocked, no one came by, and no one even brought towels. And when you called, it took longer to receive than it did with in-room dining. I know most hotels have notes about helping preserve, etc., but for what they charge a night, they should check even if you decline service. Interaction with the staff delivering food is always pleasant. Called for the tray pickup, and it stayed in the room for hours, so I ended up just putting it outside the door and that was for each time I had in room dining
I'm not sure if the experience would have been better at another time, but this one wasn't great, especially for what they charge nightly