First, when checked in, overcharge from confirmed booking rate. Only $3 but I had an email reflecting what my charge was to be for week; they charged more at check in. Bogus. Wouldn't discount the difference. Even with email.
Then had issue with room; had to move or change rooms. Someone had stolen TV; obviously been in room for a while as beds rumpled and one bed spread missing. Front desk was surprised as she had supposedly checked out the room prior to renting. No compensation for inconvenience, discount, or anything. Feel like it was poor management to rent a room that was not acceptable from get/go.
Then I do NOT like the concept of ID's being copied and then allegedly signing for that approval to take a picture of your ID AFTER the fact. First, ALL you NEED the ID for is to verify who I am; not to make a copy. Which I believe to be illegal since this is NOT covered under the Patriot Act. THEN to add salt to the wound, even though you take EVERY person's ID who is staying in the room, if they need a key, you DON'T let them make another one if it's lost or damaged. Inconvenient to have to come back to let in person into room and get another key WHEN THEY HAD HER ID!!!
Overall VERY disappointed in experience. While value of place for length of time stayed is good it is NOT that much better than another hotel. I guess you "don't" get what you pay for; you get worse. read more