stayed at the Hilton in Alpharetta for a work trip and overall had a solid experience with just a…read morefew areas that could use improvement. I arrived late--as usual--and check-in went smoothly. The front desk agent was extremely polite and helpful. I asked for a plastic key (I always do this as a backup in case the app fails), and while she was processing it, another employee (Not front desk maybe engineering are maintenance) chimed in to say I didn't need to visit the desk if I checked in on the app. I had literally just explained why I came down, so that felt a bit dismissive. Either way, I got my keys (she gave me two) and headed up. My Hilton Gold status wasn't acknowledged--not a big deal, but it's usually part of the routine. My room was on the 7th floor and looked great. Just inside the door was a Cuisinart coffee maker (dual-cup), a small refrigerator with two complimentary water bottles, and a low countertop with two drawers. Between the coffee area and the closet was a wall mirror. The closet itself had hangers, an ironing board, iron, and a safe. At the top of the closet, there was what looked like a concealed compartment--unclear what it's for, but it stood out. The bedroom had a wall-mounted TV above a second set of drawers with an ice bucket and glasses, a desk with a non-rolling alligator print chair (surprisingly stylish), and a plush armchair with a side table and lamp. Bedside setup included two lamps, an alarm clock, and a limited number of USB ports and plugs. Outlets were scarce overall--one near the coffee maker (but half-blocked), and one in the hallway. Another not positive note is they have no free coffee so you can't get a cup of coffee without paying for it and that is the first time I've encountered that at any Hilton anywhere. The bathroom was clean, with a glass shower, lighted mirror, and a built-in nightlight (which I always appreciate). Towels were average--not luxury, but not thin or scratchy. A hair dryer was provided. The door had a solid privacy guard at the bottom. I didn't have much of a view at night, but the room felt comfortable and well-kept. Breakfast was a bit of a mixed bag. The staff was great--super friendly and welcoming--but the food didn't impress. The bacon was practically inedible, hard like plastic. Pork sausage links were decent, and the Gouda cheese grits were flavorful but salty. Pre-made waffles were good. There were the usual extras like breads, pastries, and fruit, but overall it didn't feel like a standout Hilton breakfast. I didn't go back after that for the rest of my stay. The snack shop by the front desk could use serious attention. It was heavily stocked with healthy options that didn't seem to be selling, while candy and chocolate were gone almost immediately. I had a late night chocolate craving and came up empty-handed--only ice cream was available. On top of that, they sell glass Coke bottles that require a bottle opener, but there's none in the room or the shop. I had to go back to the front desk and ask the guy to use the one he carries in his pocket. That shouldn't be how it works--either include a bottle opener in the room or offer one with the purchase. I didn't request housekeeping during my stay, but I liked that they left a card on my door letting me know I could reach out by 2 PM if I needed anything. That's a nice, considerate touch I haven't seen at other Hiltons. Parking is mostly in the rear. There are Diamond and handicap spots up front, but for most guests, you'll need to walk a bit either to the front entrance or the side door--even from the closest spot in the main lot. Each evening, the hotel had a lively vibe. The bar and patio areas had groups hanging out, enjoying drinks and conversation. It seems like a fun place to stay if you're here for leisure. I was just in town for work, so I didn't get to take advantage of it--and I never even saw the pool (if they have one). The night staff were friendly and attentive every time I passed through the lobby. Overall, the hotel is clean, the staff is great, and the room was comfortable. Just a few tweaks--better breakfast execution, a stocked snack shop, and accessible bottle openers--would elevate the stay. On a side note I had to sign into the Wi-Fi on my cell phone and my laptop every single day of my trip At other Hiltons I stay signed in the entire time I'm there or maybe after 5 days it resets could you have your IT people adjust that setting please It's a pain when you're behind a VPN for work

We were here for a family wedding. We were supposed to be given breakfast vouchers at check in but…read moredidn't get them. When we asked for them the front desk person looked up our room number then told us even though we had the "blocked room" we didn't get the vouchers. No reason but very rudely said "you can pay for breakfast " and dismissed us. Front desk staff not informed of what is happening, does not question why things aren't the way it supposed to be. Some of the guests didn't get the welcome bags. It just seemed to be very poorly run and the staff didn't care to find out what the problem was.

My wife and I have stayed here multiple times and we love it. Perfect location for the whole Avalon…read moreexperience. The rooms are clean and the staff is always friendly. The only downside is that getting your room cleaned is hit or miss. The last two visits we either had to call or just said forget it. This last time, they knocked on the door roughly 10am. Other than that we have no complaints. In the the summer time the pool bar is cool with great tasting drinks. We will continue to visit.

Great hotel! Beautifully appointed, clean, really nice. Was here for a wedding and the food was…read morefantastic! They really did a fantastic job! Why only 3 stars?? The front desk and check in. Booked a king room as soon as the wedding invitation landed - maybe 2 months prior. Hotel sent a confirmation the week before saying the reservation had changed, but still showed the wedding party and a king room. At check in I'm told the block of rooms for the wedding are all rooms with 2 queen beds. I explained my reservation was a king confirmed by the hotel last week. She stopped talking and proceeds to check me in and hand me room keys. Disrespectful, empowered, and condescending. WTH?? Lifetime gold status Bonvoy member.

I've stayed at IHG hotels all around the world for nearly two decades, but this was my first time…read moreat one of their EVEN properties--and I'm officially hooked on their wellness concept! Nestled in the lush greenery of Alpharetta, this hotel has a casual but warm and welcoming vibe from the moment you walk through the doors. The staff is genuinely friendly, and I had a great conversation with Jenna about the hotel's facilities. By the way, HUGE thanks to her for recommending the avocado toast for breakfast--it was delicious! I absolutely loved the workout and yoga gear provided in the room. After a rough two days of travel, the bungee chord/TRX-style equipment was a game changer for stretching and easing my back. Perfect for realigning after a long flight. Another cool touch was how simple it was to control the TV with my phone. Just scan the TV's barcode, and my phone became the remote--super convenient! The room itself was cozy and comfortable. I especially loved the four pillows on the bed, which made for a restful sleep. The bathroom was spacious and spotless, too. I'm so glad I chose this place, and I'll definitely be staying here again on future trips. Highly recommend it!

My family & I checked in the hotel on Friday May 9th morning for stay. Vision (Vincent not sure on…read morethe spelling) answered our questions over the phone prior to checking in & very pleasant upon checking in as well. He explained the parking, food service & more which was very helpful. We were a little turned around at first trying to find the hotel but once we found it we like the area being on a private area behind other establishments. Also close by in the area via walking & or driving a few minutes away is a Race Track gas station, Starbucks, Chick-fil-A & more. Once we entered our room it was very spacious, clean, comfortable, organized & a bonus they have a small workout in your room which is nice. Our only complaints would be to have a microwave or 2 on each floor so you do not have to go to the lobby to use the 1 microwave they have a available, we noticed ice machines but no ice buckets were in our room & for them to offer complementary bottles of water & voucher for a free drink & or breakfast item. This hotel does charge $12 for parking where you scan the QR code to enter your vehicle information & the days of your stay to pay. We believe parking should be free if you are staying at any hotel. All the staff at the front desk & cleaning staff were very friendly & helpful. We would love to stay here for our future stays. If you are looking for a pool this hotel does not have one available onsite unfortunately.

We stayed at the Hamilton Hotel in downtown Alpharetta for a local staycation. We live in…read moreAlpharetta and chose the hotel for its proximity to home, downtown location, and walkability. The property itself is beautiful, and check-in was smooth. The front desk representative who checked us in initially was friendly and professional. We were assigned Room 414, which initially seemed comfortable and well appointed. That all changed around 2:00 am, when a wall recessed alarm inside the room suddenly went off at a volume comparable to a fire alarm. It was loud, jarring, and immediately woke us up in a state of panic. We called the front desk immediately and were told this happens occasionally, there was no life safety concerns, and we did not need to vacate the property. The representative said she would reset the room by cutting and restoring power, which she noted sometimes resolved the issue. What was truly surprising (the alarm itself aside), was how familiar the representative was with the problem; this made it clear this wasn't the first time it had occurred. Unfortunately, the reset did not work. About 20 minutes later, after we had settled back into bed, the alarm went off again. When we called the front desk back, we were told our only options were for them to turn off the power to the room for the remainder of the night or move to another room for what would have only been a few remaining hours of sleep. Turning off the power wasn't an ideal option because my husband's medical sleep device requires continuous power, and after being jolted awake multiple times, relocating in the middle of the night felt like another unnecessary disruption. I understand that systems fail and unexpected mechanical issues can happen. However, because it was clear this was a known, recurring issue, it felt like a missed opportunity to address a maintenance problem before placing a guest in that room. Being repeatedly awakened by a blaring alarm is not a minor inconvenience, especially when is avoidable. As a Hilton Honors member who stays at Hilton properties frequently, I found this experience especially disappointing. The response felt reactive rather than proactive and did not mirror the level of service either one of us had come to expect from the Hilton brand (especially a Curio Collection property). The Hamilton is a beautiful hotel in a prime location, but a hotel stay ultimately comes down to comfort and rest. Unfortunately, that didn't happen here, hopefully this feedback helps prevent similar experiences for future guests.

This is a beautiful and well appointed hotel in the heart of Alpharetta, GA. The area is very…read morevibrant. There are interesting music venues, restaurants, and shops. Our first evening, we enjoyed a light meal and drinks at "The Bar at Hamilton". My wife enjoyed Charred Broccolini and a Blood & Bloom cocktail. I love Caesar salads and their Kale Caesar was outstanding. Also, Dillion (Bartender Extraordinaire) introduced me to Saldo Zinfandel, which reminded me of Zin tastings in Lodi and northern Napa Valley. Kudos to the entire Hamilton staff for being so personally engaging and professional. Special thanks to Kimberly and Linda (front desk), Dillion (bartender), Housekeeping and the Valet Teams for making our stay so enjoyable!

Very nice location. The staff here was so nice and professional, we were here for a wedding when a…read morefamily member got sick, the staff helped us in keeping our same rooms at the same rates while traveling back and forth from the hospital. Thank you Courtyard!

Arrived in at 9:30pm today after 6 hour drive with luggage, computer bag and food in my hands. No…read moreone at front desk. Finally walked in back office after waiting 15 minutes. Had taken a picture of my tag to give the front desk but the associate made me run back out to my car and put a pass in the dashboard even though it was very dark and I didn't feel safe running back out there and said would watch my stuff but when I came back after running out, she was at the kiosk farthest away from my bag. I am Platinum Elite with Marriott and have never gotten worse service. Very poor and not concerned about guest safety or satisfaction at all.

Stayed at the Home2 Suites in Roswell and honestly, it was exactly what you want from a work trip…read morehotel.... it's clean, seems safe, quiet, and close to the Country Club of Roswell, where my event was. The gym was basically a hallway with weights, but points for effort. Breakfast was solid, no one's writing home about it, but it got the job done. The real win here is location, a hop, skip, and a jump away from my event.

My hubby and I recently stayed at Home2 Suites and was really impressed. The place was spotless and…read morequiet, which made for a relaxing stay. This was our first time in Georgia and the location was super convenient. It was easy to get to nearby attractions, dining, and transit. Bonus...it was just far enough from Atlanta to miss all of the crazy traffic. The standout was Coral at the front desk. She was amazing! A couple of downsides...the bedding felt rather thin, the mattress wasn't as comfy as I'd hoped, and I noticed a few stains on the carpet. None of this ruined the stay, but it did take away just a bit from how great everything else was. Overall, I'd stay again for the cleanliness, the quiet, the location, and especially Coral's fantastic service. If they updated the bedding and carpet, it'd be nearly perfect.

Stayed here for a week and enjoyed our stay. All of the…read morestaff was nice. We were greeted every time we came in or went in for the night. All the staff we encountered in the hallways were pleasant or always had something nice to say. The room/the suites were spacious. We had two doubles and in the living room area we had a couch, a 2 person table to dine at, a microwave, mini fridge, coffee maker, ottoman and two tall tables. The room had one t.v. and we were pleasantly surprised that they had both HBO and Cinemax. While the shower/toilet room was separate from the sink area, it was a little tight. The bathroom had shampoo, conditioner and body wash by Dove. The breakfast was awesome. There were hard boiled eggs, scrambled eggs, warm cinnamon rolls, muffins, yogurt, biscuits, sausage gravy, potatoes or bacon (they alternated), sausage and I believe there was fruit. They had orange and apple juice to drink. They have a laundry room on the first floor which came in handy as we had been traveling long term. We did use the pool, but there were never any towels. Luckily, we had brought our own towels. Overall, we had a great stay and would return.

Run, don't walk, to any other hotel in the area. Look, I get that millions of people need to…read moreprioritize budget motels when they travel to keep costs down, but do it in another hotel. If traveling with family or co-workers, DO NOT BE FOOLED by their multiple bed claims. Our "multiple bed" rooms featured a pull out couch mattress with a thickness of a thin crust pizza. It was absolutely brutal. We had 9 in our group, which meant that 2 of us where on these "mattresses" (aka paper towels) and we where physical hurting the whole trip. In addition, they provided no bedding of any kind, the mattresses were yellow, and when we finally did get some sheets, they were actually just bed skirts. The showers were disgusting, water pressure abysmal, breakfast was disgusting to say the least, pool was closed (honestly, probably for the better) and we never did get new towels

What an amazing place! I was not expecting the very high standard of this hotel…read more The front desk staff were extremely nice and helpful. I was upgraded to a superior room at the concierge level. The room is extremely comfortable with a cloud like Bed. I slept like a baby. The amenities in the room are great. A TV where all the channels work and a comfortable place to sit and drink your coffee. What was best was the club lounge. They serve dinner from about 5 PM to 7:30 PM and the spread was great. I did not have to go out for dinner. There were beef and chicken sliders, french fries a charcuterie, selection, fruits, tiramisu, cookies, and a variety of drinks. I had breakfast the same place. This included salmon, capers, bagels, toast, oatmeal, eggs, potatoes, chicken, sausage, sausages, Yokuts, variety of pastries, juice, oatmeal, cold overnight, oats, and so much more. This was all complementary! Does it get better than this? What I really enjoyed was the spa/hot tub. It was clean and actually hot. I highly recommend this hotel. A great location and a wonderful stay.

Great location, close to freeway and restaurants. The hotel itself could use some freshening up,…read moreespecially the rooms. The executive lounge didn't seem as executive as other properties. The breakfast buffet had quality items. Hand sanitizing stations should be in the restaurant.

First time staying at this hotel and we won't be back. First issue was the side door closest to our…read moreroom would not scan our key so we had to go in the front entrance every time. Second was the toilet our room ran all night which was slightly annoying. Then both elevators broke down at the same time. They were repaired quickly but for a hotel with 5 floors that was pretty full, this was an inconvenience to all the guests. We also had dead Asian beetles on the floor by the HVAC unit. Oh and the ice maker was broke on our floor. The hotel was a little run down in areas and looked like it hadn't been upgraded in years. Breakfast was pretty decent but that was the only saving grace.

My second time staying at this hotel first time it was OK but this past time ridiculous (August,…read more2025). Upon check-in, I was put in a dirty room I had to go and request to be moved. Which moved me off the floor where the rest of my party was staying. After getting checked in, I settled into my suite only to discover that the AC unit in the living room area did not work. Luckily, the one in the bedroom worked. So instead of moving rooms once again, I stayed in this room. The next night I went to let front desk know about the AC unit (I turned it off for the day to see if that would help, it didn't). I discovered there were a lot of guest in the lobby area and found out that there were no employees on site. Seems the staff that were on duty just left. I was told by management, upon check out, because of my issues that I would be refunded one night, which I was, and given the points on my account for one night stay. It's been over two months. I still haven't received my points and I can never get anyone on the phone when I call. It always just rings. The odds of me staying at this hotel again are very slim due to the issues of my last stay. If they do what they say they will do then I may reconsider. As for the conditions of the room, they are OK but not a top-notch Hampton Inn.

Some not so competent people working the front. Very rude, lack the basic customer service skills.read more

PROS: This hotel is in a good location, right off the interstate, many restaurant choices within a…read more3 miles radius, Whole Foods market less than 5 minutes away. Now, for the CONS: Unclean room upon arrival, stained carpet throughout the hotel, broken fire pit, dirty outdoor pool without covering, delayed/denied housekeeping despite requests, unresponsive front desk in a timely manner, dishonest front office manager (MARLISE) unprofessional staff interactions with front desk agent (DORA), absent /invisible general manager (MIKE PACETTA,). This particular Home 2 Suites is not what I expect for a Hilton Brand. I would not recommend this Home Suites.