This company also goes by the name American Signature. THEY ARE UNETHICAL, AND I DO NOT RECOMMEND THEM!!! DO NOT BUY ANYTHING FROM HERE!!!
On 10/01/20, I purchased a dining room table with four chairs from American Signature for $1119.17. I received a delivery date of 11/06/20, which was fine because I wanted it before Thanksgiving. As it got closer to the delivery date, I received no further communication from American Signature, so I logged into my online account on 11/06/20 and, at that point, realized my delivery date had been changed to 12/16/20.
This ruined my Thanksgiving plans. I contacted the Lithonia store, which was listed as my local store. The local store routes the call to corporate. After a 70 minute wait, I finally spoke to someone who apologized and said I should have received a call about the changes in the delivery date. During this encounter, I requested to change the dining room furniture color and was informed the color change would be processed.
I purchased this furniture on an American Signature credit card, and despite not having the table, I was billed and had to start making payments. I called corporate about this, who directed me to synchrony bank, which led me back to American Signature. I just started making the minimum payments to protect my credit. For the record, any calls to corporate have an average wait time of at least 45 minutes.
The furniture went on sale for Black Friday. I contacted the Lithonia store to see if I could be credited for the sale price since I still do not have the furniture. I was told an email would be sent to corporate to adjust the price, which can take up to six weeks.
Finally, the furniture ordered on 10/01/20 was delivered on 12/16/21. However, it was the wrong color. I called the Lithonia store and informed them and was initially told the color I wanted would not be available until April 2021. I would incur a restocking fee because they had no record of my color change request. I immediately protested this and was told the restocking fee would be waived, and I would be contacted in April to schedule delivery to change the furniture.
After an excess of eight weeks, I called American Signature about the credit for the Black Friday sale. I was told there was no record of me calling. At this point, I was beyond over it. They even tried to say I wouldn't think of qualified for the credit because it was 21 days past the purchase date. I told them that makes no sense considering I didn't even have the furniture in my home at that point. I could have just canceled my original order and rebought it at the Black Friday price. I asked to return the furniture for a full refund, and the request was honored.
I am now infuriated because when American Signature came to my home, they disrespected it. While retrieving the furniture, they scratched and scraped my hardwood floors: surface and deep scratches from where they carelessly dragged it across the floor. I contacted corporate, and now I have been told the American Signature insurance company will contact me within ten business days. I can't understand how and why their workers will do something like this. This is by far one of the worst customer experiences of my life. I wished I never bought anything from this company. read more
