The Cottages have been my mother's home for several years now. She is receiving exceptional care…read more She is happy and content. Staff keeps me informed. They are so kind to her. Her dementia has been difficult to deal with but the Cottages have been a blessing. I highly recommend this facility for anyone who is looking for a safe, clean and professional care facility.

My father-in-law's resident at the Cottage at Artesia over a year now and we are super happy with…read morethem. Best place for your love one with dementia, Alzheimer who walk around , moving around a lot. The staffs are really really good with patients. This place is a gem with reasonable price.

As my daddy's health started to decline, we decided to move him down closer to us. His stay with…read moreKatella Senior Living Comm was only for 2 months before he went to heaven. I would like to thank The Goodman Group for being poised enough to base their staff training on the Ritz Carlton Customer Service program. From the very beginning of my fathers stay you can see this type of training is obvious. Each and every person we had interaction with was kind, courteous, helpful and patient. I say this a lot lately because it is true. "We pay people to treat us poorly." This is not the case at Katella Senior Living. I was constantly shocked at the supreme level of customer service and care for my father. I would like to mention the ones I knew by name. Both Ashley's, Michelle, Mona, Silvia, Jesse, Bonnie, Barbara, Toni, Nora and Kelly. Thank you and God bless all of you for loving and caring for my daddy, Bobby.

No follow ups. Intake staff seem very to take medical patients before private pay insurance…read more I also was told they have new ownership because 22 patients died in the months of Covid.

Facility is taking care of my dad . The owner and staff saved my dad's life by noticing quickly…read morethat my dad needs urgent medical attention. and called 911. The owner is hands on, is in the facility everyday and is very responsible and respnsible. He treats my dad lmwith respect and cares for him. It helps that he is a nurse.After my dad was discharged from hospital and was admitted to rehab, my dad wanted to go back as soon as possible to this board and care .I am truly thankful for the care and for being there for my dad.

Great Med techs Great maintenance people Some very Nice servers . Activities after 8'years are…read moreslowly downsizing. Most staff under Directors doing their jobs . Directors including head Directors have a long way to go . Lack empathy and go by the book to the degree of no Common sense. First 5 years were exceptional some staffing difficulties but were corrected. Now it slipped and is sliding down hill . Not recommended after 9 years .x resident

If you are looking for an assisted living, or a memory care, I highly recommend Carmel Village…read more I have been in the medical field for 18 years. I have worked with many facilities. Carmel Village is a facility that I recommend to many of my families. I have had the honor of witnessing the staff and the loving care that they provide to their patients. They are also very welcoming to their families and encourage families to participate and be present with their loved ones. It's a very warm and inviting environment! A++

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

as an ELITE American Athlete,NFL 1st Round Draft Choice,(26th Player taken overall in the 1976…read moreNATIONAL FOOTBALL LEAGUE DRAFT...BY the Los Angeles Rams, I have been treated and cared for by some of the finest physicians in the Best Facilities in the country!Recently,,(completely unexpectedly!, aftersuffering a brain seizure on a flight returning to OC FROM A BUSINESS MEETING IN LASVEGAS) I I've been dtt at the HCOC now for aprox. a month! In some respects this facility is what it is And DOES what it does . Providing custodial and Acute care services to elderly and special needs RESIDENTS. Some here a few days and some here forYEARS !! Some clear thinking, upbeat, positive and some others, already gone (Mentally and will never know exactly WHAT HAPPENED..... SOMETIMES THE SADNESS BECOMES UNBEARABLE.. THIS IS THE 4TH TIME I'VE ECPERIENCED TTHE SNF + SKILLED NURSING FACILITY (LIFE STYLE AND IT HAS IN EVERY PREVIOUS LOCATION BEEN AS I DESCRIBED..HOWEVER,and the reason I've taken the time to share a post here is ; shortly after I arrived there was a housecleaning (of sorts" occurring and ",CHANGES" (according to those already was A foot!!! In 2016 I had a couple of strokes an was (at best difficult to reason with, but after a lot of work and time passing I've been abel e to regain a substantial amount n t of my past and eWIRE AND FIRE Mminds eye UP AGAIN t through NEURO plasticity and stereo igneous work with the occupational and physicaltherapist s I've worked with...here...well I digress.. Back to This post!! I just wanted to share the great appreciation and gratitude I have for the staff here in particular the new Administrator M.sRITA SI!MMS AND SEVERAL OF THE STAFF MEMBERS ,MANY OF WHOM HAVE BEEN HERE (WORKING there OVER A DECADE!!!and have long term friendships more like a family than work enviroment. And it seems that Me Rita stepping in has only add another positive layer the services provided at this facility.. That said and most .... important.. If you considering astructured living program for yourself or a loved one..please consider HCCOC!!! the single most important thing to look for in a facility.do ISNOT WHAT HAPPENS WHEN SOMEONE IS LOOKINGOR EVEN WHEN TH HEYRE NOT!!! I'll have more on this posted oon feel free to reach out if I can help... Today I'll be leaving IS HEALTHCARE CENTER AND JUST WANTED TO SHARE MY THOUGHTS AS I MOVE IN TO THE NEXT CHapter when I got Here a couple of weeks ago I was convinced that the sulfur truth in life is to understand and accept the fact that when "PUSH COMES TO SHOVE... THE REALTY IS " NO-ONE AND I MEAN NO- ONE TRULY CARED or as I would express nor frequently NO-ONE GIVES A FUQ!!! I WAS WRONG...!! THANK YOU TO ALL THE STAFF AT HCCOC!! I LOVE YOU ALL AND WILL MISS THE CIFFEE!! IN THE FUTURE IF I CAN EVER " DO ANYTHING TH REOAY YOUR KINDNESS AND COMOASSION, MS.RITA AND MARIA,PAT, RAHMEEL, LYDIA CHERI, CAN & SARA...JOSEPHINE, EL, MICHELA, JOY, NANCY

Sub acute care has attentive care with lots of caring staff willing to give updates,when I come to…read morevisit. The facility is very clean,while in the center of renovating it. I was impressed that they do a deep cleaning on each room and remove all patients.

My mother in law just moved in and they've been helping with the transition. And they are great…read moreabout me and my daughter running the balls saying hi to everyone. It's very pleasant.

If you care about your loved ones please do not send them here for the love of god. These good…read moreresidents always somehow get personal belongings stolen as well as played with there money. They do not care about these people as human beings they just see them as "ill" or "sick people ". The management team honestly blows my mind, they are beyond unprofessional and beyond underpaying there staff. The kitchen always runs out of food and never has enough portions to serve everyone and that is quite unfair, as well as the care stuff they just hire people who are always under the influence nor care about doing there job. This is one of most if not thee most unprofessional senior livings home to be at, they do not care about there staff or residents. So please be careful about bringing loved ones, this is not a "safe" nor " happy" place for them. Carmen is not fit to run this facility, there are illness like Mrsa and c.diff that she nor anyone disclose with staff nor residents and just sweep it under the rug. This place is a joke and nothing less !

Welcoming staff, great food, so happy to move my sister there!! Pretty gardens, clean well…read moredecorated buildings.

Worst senior home ever they abuse patients here. I work at west Anaheim urgent care and patients…read morewould come in begging for help because they were hurt or not given medication. And asked to be seen by police.

After our dad had a fall that resulted in an ER visit and unexpected lung cancer diagnosis that was…read morerapidly effecting his brain and memory, my family knew our dad needed to be placed in an assisted living facility immediately. We knew he specifically needed to be in a memory care unit, and we are so thankful that Harbor Heights was able to take him in so quickly once it became clear that we needed to find a facility as soon as possible. After comparing several options, we chose Harbor Heights because of the amount of staff that spoke Korean and would be able to communicate with our dad, and because the facility seemed to be better run and cleaner than several of the others we considered. Though his stay was ultimately very brief before he passed away, we are so thankful to the staff here for caring for him and helping our family through this extremely difficult and emotional time. Thank you to all the staff who cared for my dad.

I found out there are over 60 people on the waitlist to get into this facility. So put your name…read moredown asap if you are considering this place.