I had an excellent experience at this clinic. The staff was super friendly, attentive, and made the entire visit feel calm and organized. Dr. Binder took time to explain everything clearly, answered all of my questions, and treated Zeus with genuine care and patience. He can be fearful of treatments and try to hide under furniture, but he completely trusted Dr. Binder with her gentle but confident control of every situation. She seems to really love animals, have expansive veterinary knowledge, and spent plenty of time with Zeus. I really appreciated how compassionate and professional everyone was. Highly recommend this clinic to anyone looking for a vet and clinic they can trust. read more

Valley Veterinary Clinic - Veterinarians Near Me - Simi Valley, California

Everything from the time I called to make the appointment to the checkout went very smoothly. We have been going to Valley Vet since the clinic opened. One thing that stands the text of time is 100 percent care for your pet. No frills or fads, just really dedicated staff that cares about your animal as if it were their own. I genuinely appreciate the staff and Dr. Novy for taking care of all my animals from birth to helping them transition to senior hood and making them super comfortable at the end of their lives. Honest veterinarians not just looking for a way to get more income. We recently saw Dr. Thomas for our senior dog that was showing signs of Cancer and she was so helpful and compassionate. read more

Dr Cynthia Binder has just moved back to Simi, she is wonderful with German Shepherds, I have followed her from Thousand Oaks to the Valley and back to Simi. read more

Terrible! My golden had cancer this whole time and Dr. Novy just operated on the site and didn't say he had cancer. Also The other vet had to see us because doctor Novi was on vacation, she screamed in my face saying do you want your dog to have an infection or an leg amputation? YOU CHOOSE!? Stay away from this place. read more

They got me in right away to take care of my cat. They were very kind, gentle and professional. I recommend them highly !!!

Had a bad experience with Dr. Katila . She was very rude to my sister and mom and it was a terrible experience. Dr Novy is the best Doctor there ! I have made a post on next door and many people have had similar issues there with this woman . Even the staff there said they were trying to get rid of her as she is mean but if u don't fire her . Either way no hate towards that place she had no bed side manners and snapped at anju and my mom and then told us cuz of the bad next door reviews they were going to have a meeting about having us back . Cuz someone on next door called them on our behalf to complain . I know that person was trying to help but idk if they will even get rid of that woman . either way no hate towards them just wish they took care of things better and Dr Novy is on vacation so he can't do anything till he is back . read more

We have been loyal customers of Valley Vet since 2011. Last month I called them to speak with the vet who was very familiar with our dog as he was experiencing anxiety and stress. Since we were visiting family in Riverside we had few options. After I explained his symptoms at length , the tech assured me Dr Thomas would call me back in 15 minutes, 15 minutes turned into 25 minutes, I called them back and was told she was not coming back in for the rest of the day. She then said the other vet would call in about 30 minutes. I gave up and decided to go to an emergency vet center in Riverside, unfortunately our little frenchie died on the way there. I'm not laying any blame on Valley vet, but there lack of professionalism and caring was definitely on display. It's traumatic enough to lose a pet, but the place that holds itself in high regard, failed us that day. We have 4 other animals that have been going to Valley Vet, but not anymore. They have no understanding of what the word empathy, emergency or help mean. There are a lot of veterinarians available in the local area. Choose wisely. read more

Valley Veterinary Clinic - Veterinarians Near Me - Simi Valley, California

We love the staff, the doctors, everyone. Helpful caring Explain everything and answer all questions. Our dogs love them!

Our cat was sick and we found out our Veterinarian had moved from another facility to Valley Veterinary Clinic (30 miles away) We trust Dr. Megan Thomas and would follow her anywhere to care for our cats. She is thorough, detailed and it was such a relief to find her again. What a pleasant experience at Valley Veterinary Clinic. From the first call to the visit, everyone was so helpful and kind. Dina and Mindy are top notch as well as both Vet Techs (sorry I didn't get your names) you all did such a great job. I also liked the separate waiting areas for Dogs and Cats. The facility is older and I LOVED the warm atmosphere; don't change a thing. You could tell so many fur families have been cared for here. Everything was spotless and organized. What a great place to find to care for our cats. Thank you for taking such good care of Walter. He is already feeling much better. read more

Valley Veterinary Clinic - Walter is feeling much better! - Veterinarians Near Me - Simi Valley, California

Dr Novy and his staff have been amazingly compassionate and always treated my animals respectfully. Environment especially calming and comforting for both our pets and humans. Thank you for all the kindness. Suzanne de Los Santos and pups read more

Great friendly staff always willing to help out with all your pet needs. Been coming here for years, highly recommended . Keep up the good work . read more

Dr. Thomas and staff were absolutely Amazing. We brought our guy Gus in and we were on the verge of losing him due to a bladder blockage. Dr. Thomas reacted quickly and got him stable. They monitored him all week after a night in the hospital. Not only was Dr. Thomas amazing with Gus but she really looked out for us financially and took that all into consideration without a decline of care for Gus. She will always be out go to for our fur babies! I can't say enough good things about Dr. Thomas and her staff they are all great! read more

Been going to Valley Vet for over 30 years, the staff is the best. Would never go anywhere else.

Tried to make an appt for a urine test for our cat, that staff recommended we do during a visit the week prior. Front desk rude and made it difficult to schedule a simple follow-up appt. Usually find this clinic is pretty ineffective anyway, during past visits as they have very little equipment and always send us to larger pet hospital for follow-up anyway. Save your money and head right to a facility that actually has equipment and capability to address ur baby's needs. read more

This office used to be amazing before Dr. Katila. We have seen this doctor 3 times with our 3 dogs and every single time she hasn't been able to tell us what's wrong but somehow we leave with $100 worth of medication. How can you prescribe a medication when you don't know what issues we are addressing..?? Our dog hurt his leg somehow, so she gave us 2 different kinds of pain meds (why? No idea) and 2 different kinds of anti-inflammatory meds... the medications do the same thing, so why did we need multiples of each? She also asked us the same questions over an over, didn't answer ANY of our questions and told us to get his teeth cleaned. We came for his hurt leg and left with "be sure to get his teeth cleaned".... PLEASE ADDRESS THE ISSUE WE CAME FOR!! Another time, my grandma's doggo was having tummy troubles and itchy skin. She tried to give us a neck cone to prevent him from itching and some medication to prevent infection and told us to "be sure to stretch him out every morning" (again, not the issue we came for) I asked her about a recommendation for a shampoo- no answer. I have no idea how she has any good reviews on here, as she has not been helpful to us at all whenever we see her and I have NEVER felt heard when she is the doctor to help us. I don't even mind the extra advice about stretching and getting their teeth cleaned, but when I come in regarding a specific issue and you don't listen, and we leave with irrelevant information, that's an issue. The other veterinarians and nurses at this location are great. It's literally just her. read more

My dog was having a breathing episode. He was shaking and coughing. This is a usual occupancy and I knew what was was going on. But he needs to be seen so he can get help. I called at 4:15. They close at 5. They said to bring him in. No appointment. They took him back right away. They kept me updated and were very kind and compassionate. They explained everything and in no time, he was back to normal. Thank you Valley Vet for always being so good to me and my best friend. read more

Took my dog there for a check up and ended up needing surgery. They took such good care of her. They even follow up with phone calls. Follow up visits at no charge. read more

Office Receptionist, Dawn, was extremely rude and unhelpful. I had urgently made an appointment at our veterinary clinic "Valley Vet Clinic" in Simi Valley, because our dog had redness due to pain with an ear, nose & mouth infection. As we arrived we called Dawn at front desk while parked there. She did not take us in right away, so I called office again 20 min. later, after watching other customers being helped, and Dawn answered phone & said that it was too late to take us in without an explanation. I was very upset and left, but I called back to let her know that I'd give this clinic bad reviews. She sarcastically said, "ok," & didn't offer an apology. Obviously she doesn't care enough to keep her job, nor care enough for their customer's well being. We will be going to a qualified veterinary clinic for better care for our dog and professional customer service. read more

The front office staff was amazing. They were so nice and gave the impression that they really do care for the pets they are checking in. The building looks outdated but that's not the staffs fault! Brought my cat in for an unknown skin condition. Dr. Brown was very nice and gentle with my kitty. While it wasn't obvious what was wrong, he gave us medication and we'll be back in 10 days. Overall it was a pleasant visit. read more

I've been going to Valley veterinary clinic for over 10 years now and have always had a pleasant experience. The doctors and all the staff are so helpful and thorough. Dr. Novy is so nice and quite the character. Yesterday I saw Dr. Susan Katila and she helped so intently with our sweet little guy. I can't thank you enough for all you do. read more

We wanted a second opinion for our Havanese with chronic bloody stools and vomiting . We were told by his previous vet he has colitis. The little guy has struggled with this on and off for over three years but just recently, it was getting more frequent and extremely scary!! After forking our almost $900.00 for an office visit, medications, and being told it could be Colitis and IBS - pancreatitis was ruled out by a blood test - the bloody stools still continued. I found recommendations for Dr. Novy on the Nextdoor App. As with any change, we were skeptical!! However, we found Dr. Novy to be caring, empathetic and knowledgeable! We stopped all the previous medications, Sucralfate, Pepcid and metronidazole to following Dr. Novy's prescriptions and suggestions. Our little guy is doing so much better!! It's been almost a month without any bloody stools! We went from losing hope to enjoying our little guy's bouncing back to his old self each day. Most importantly, Dr. Novy kept tabs on our little guy's progress everyday!! Yes, everyday he wanted us to call in to check in and didn't hesitate at all to answer all of my dumb questions without judgment!! One evening, about 7 PM, I received a call which showed Valley Vet. I just assumed an employee was calling to check up on our little guy. I was shocked it was Dr. Novy himself!!! Thank you Dr. Novy!! Additionally, a quick shout out to the staff!! Thanks for always handling my panicked calls - yes calls - several a day - with so much professionalism and patience!! To top it off, we received a - Thank you - Card for having selected them to be our Vet!! Very classy! read more

I have found both the office staff and veterinary staff to be kind and compassionate. I have only had positive experiences.

My family have been clients of Valley Vet and have seen all Dr's on staff for 20 years. The Dr's, Techs and staff have always been there for us through good and bad. Caring for our senior dogs to delivering puppies, being on call when my puppy has eaten something and I may need help after hours. My dogs and cat are always in good hands. They listen to us and work hard to make sure our four legged friends receive the best care possible. We recommend Valley Vet to anyone in need of care for their family members. Thank you to all at Valley Vet! read more

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Can I just say that I am in awe of Dr. Gonzales and her care of my veiled chameleons. We have one that is special needs and another on the mend. She has taken such good care of them. Answers all questions and has even researched some things for our special needs and gotten back to us quickly. Wish I'd found her sooner for these little greenies. And Dr. Lucas was great with treating my fur baby. Definitely recommend as the staff is always friendly as well read more

I had an appointment at 11:00am. Stayed in my car for 2 1/2 hours just so they can check my dogs ears. Service, communication is horrible. They gave my some meds. The fig felt worst. Called the next day to complain. They gave me another appointment stating that they won't charge me for office visit. They took the dog for a check up and exactly 5 minutes later they brought him back. Just to say the doctor will call you stay in your car but you need to bring him back next week. Well, that doctor did not call or come out. Save your money and go somewhere else. You don't believe me try calling. read more

We've used Valley Vet for many years and have spent thousands there. Yet, yesterday (Friday) when my Doberman suddenly had a reaction that closed his eyes, labored his breathing, and caused him to attempt every way he could to scratch his eyes, Valley Vet was to busy to see him, suggesting they could work him in Tue. After many frantic calls elsewhere we located Veterinary Eye Clinic in Alhambra who worked us in and received excellent treatment from Dr. Jennifer Sheahan, who believed he had reacted to either a bee or ant byte. So, be warned, VVC isn't your vet if you have an emergency - you'll be on your own! Joe E. Ventura County read more

Honestly, I don't understand some of the negative reviews here. It's interesting that the people who claim to have been treated "rudely" in this clinic sound not only coarse, bad-mannered, but they write with more contempt than most reviews I've read anywhere. It must be ignorance. The ignorant few who have no idea how hard veterinarians and their assistants work - especially in this clinic. read more

We have been going to Valley Veterinary Clinic for several years now. They have always been just wonderful to our us and all our fur babies. They have been there for us for both good and bad times. I Can't say enough about the whole staff. The front office girls are all so nice, and the tech's are wonderful. I would recommend any of the vets there however we especially like Dr. Prater, she is a gem !! I also believe their prices to be very competitive. As long as we live in Simi this will be our one and only vet. read more

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I haven't had any awful experiences here, but I would like to share a story regarding cost. Seeing as how this is a clinic, the cost is supposed to be on the lower end.It is why I started coming here. My cat had severe gum disease and needed his teeth cleaned. Valley Vet quoted me between $900-1,000 for the cleaning. On a small cat! With no way to afford that, my cat could have died. The gum disease was causing abscess and infection in his sinuses. Luckily, I found another vet 30 minutes away, who did the cleaning for a total of $481 (covering office visit, cleaning, tooth removal, pain medication, and an overnight stay at the facility for monitoring). I was so happy and because of this my cat is like a kitten again. Just thought it was shameful for this clinic to over-charge so drastically. Some vets care about the animals, some vets care about that paycheck. read more

I don't write many reviews, but I am still in disbelief about how I was treated. Valley vet cane highly recommended. I'm newer to the area and have been wanting to find a "home" for my dog. He had a mass on his front paw and Dr Lucas looked at it and took images saying it should be removed sooner rather than later. This was during the holidays, so more chaotic than usual. I thought highly of Dr Lucas and I thought she showed great care and gentleness with Jasper. When she showed me the image of the mass, she said removal should be sooner rather than later. I was relieved to have hopefully found a permanent vet home for Jasper. I called them a week later as I wanted my dog's bandage removed and possibly rebandaged, but was told I should be able to do it myself. I wasn't confident about that, but did it anyway. I then called a couple of days later when I called to request his foot be wrapped again (as I unsuccessfully wrapped it and it came off)and hopefully book surgery, I was placed on hold for a long time and spoke to Robin (I think). She was very nice and only the messenger, but I was in complete shock when she told me Dr Lucas felt I wasn't a good fit and mentioned something about lines of communication. As well as having previous vet records (I have moved a few times in the past 7 years). I was fired as a client after one visit. Maybe Dr Lucas wasn't confident about doing the surgery, as she had mentioned it would be tricky. They offered for the other vet to see my dog, but I have no desire to go back after being shamed this way. I wrote an email to them 12/26/19 expressing my disbelief and foolishly thought I might receive a reply. A week or so ago, I got a letter from them in the mail thanking me for coming in and looking forward to caring for my dog. Oh well. read more

For the last 12 years the folks at Valley Vet have been taking care of my pug and chihuahua. Sometimes of an emergency basis but mostly for routine issues. The front office people, the technicians and the veterinarians are all wonderful. My fur babies receive the best care each and every time. I never have to wait long for appointments, lab results or medication. I highly recommend Dr. Novy and his staff of professionals. They will take great care of your fur babies. read more

Dr Katila and the staff of this location Kiera Dina everyone were amazing in a crisis situation with my dog yesterday my dog was shaking so bad seizure like screaming and lame. Just couldn't walk without struggle. I called them after my regular vet rancho sequoia turned me away rude inconsiderate and uncaring even seeing the condition of my dog because I walked in without an appointment and there wasn't but one person in the waiting room who even offered me his appointment. Anyway I had been to valley vet with my dads dogs (both dad and dog have since passed) so I had a file and they heard what I was dealing with and asked if I could get there in ten minutes and I replied wirh "I'll be there in 3". Thank for for them as they diagnosed my dog had such a horrible ear infection that the meds I had been getting on refill from rancho sequoia wasn't helping and created such a build up of bacteria at the ear drum or travelled. They pulled some kind of magic wirh treatment and meds for might I mention a phenomenal price in an emergency situation from a fur baby I thought I would lose yesterday and today my boy is up happy and just back to normal. All because of the care and consideration of the empathetic value of Valley vet and their team. read more

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Very rude to me Initially said that "they couldn't except any more new clients"... I was unaware that veterinary clinics can't except new clients.. I was recommended by the humane society for low-income students. My dog is my emotional support animal and I don't know what I would do without her ! The fact she is so sick her eyes are crusted shut, scared , hiding , and won't eat ....but do you care? NOPEI I would not recommend them for any emergency or care !!!!!!!! They clearly stated they have #NOCARE...what kind of animal hospital are you? One that's tailored to "particular clients" ...that certainly bias and inhumane! read more

Dr. Gonzalez is so very sweet. She really cares about your pet, she even took care of our turtles when not a lot of vets take reptiles! Love the whole office no matter what vet you see they are extremely friendly and take the time to explain everything to you. We have a zoo here at home three dogs, two turtles, and a cat. So we are at the office quite often. read more

Over the last 20 years I have taken all my pets to valley vet and been very happy, today I had the opposite experience. The Dr. I saw was very rude, my 3 year old son had a hard time keeping his mask on and kept wanting to take it off. When the Dr came in she threw a tantrum and wouldn't even come in the exam room because he didn't want to wear it even though I was trying to put it back on. She went into the main office area and threw a fit out were other clients and staff were. My 3 year old ended up becoming more upset by the way she was acting and scolding me and him. It was embarrassing and super unprofessional of her. She should try having a little compassion for a 3 year old who has been waiting in a waiting room and in an exam room over 20 mins past our appointment time. Never going here again. Shame on her. read more

Been coming here for years, and I admire Dr Novy. This most recent visit I met Dr. Sue Katila. I was impressed with her care and concern for my old guy, and by following her recommendations we have seen a huge change! Grover is acting 5 years younger! He's back to being spunky and happy! Thank you Dr. Sue Katila! read more

I have been coming to Valley Vet for 14 years. We have always liked the doctors and have had good experiences. However, this morning I called to make an appointment to have 3 stitches removed from my dogs ear that VSEC had put in. (It was a grooming accident). Deana, the office staff had answered my call and was telling me to go back to VSEC. I told her that VSEC told me to have my vet remove them in 2 weeks. I was completely flabbergasted that she wasn't relenting. IT'S 3 STITCHES!!! I wasn't getting rude, I was trying to get clarification as to why she wasn't going to make me an appointment. Then the phone went dead. I called back and was talking to Melissa and went over the scenario. Deana got back in the phone and said I was rude. At that point I'm I then told her to throw away my file, I'll go somewhere else and she hung up on me again. I wish the awesome doctors there knew how the office staff was running that place. It's very sad, we loved that vet. read more

From my previous review, I have changed my opinion after taking my guinea pig to Dr. Gonzales. She is an amazing vet, just as I expected. She truly cares about your pet and she's very knowledgeable. I was not charged for my second visit and she also trimmed my guinea pig's teeth perfectly. She is definitely worth coming here for! Thank you Dr. Gonzales! read more

let me start this review by saying that dr. novy is a wonderful vet. kind, gentle and extremely knowledgeable. i have recommended him and his practice FOR OVER 30 YEARS!! thats how long i have been going there. this is my 3rd german shepherd and he is the BEST. and i understand the new protocals and safety measures we all must take to protect everyone in this time of covid. HOWEVER.... my dog is sick... and i dont know why. i took him to the practice a month and a half ago... dr novy wasnt available so another vet saw him. my dog is terrified of the vet so i gave them a list. with new protocols i understood i couldn't go in with my dog. when they were done they told me they really couldn't get a good exam because he was so scared. i knew that would happen but i tried what they suggested - cost close to $300. he's no better and im worried about something i had listed the first time i took him in. called today to just PLEASE speak with dr. novy since he has seen my dog MANY MANY times in the past to maybe give me some advice going forward since i cant bring him there again. i need to be able to be with him during exam. girls at front desk would not even give me the curtesy - a 30 year patient - to leave dr. novy a quick note to decide for himself whether or not to call me since he didnt see my dog at last visit. im sad, angry, disgusted... i normally never write reviews. i get that this pandemic is effecting everyone and every business in a different challenging way. but is it also effecting your clients and a little compassion and caring goes a LONG LONG way in these times, so so so disappointed in my fellow human beings today. read more

Valley Veterinary is the best, they are kind, fare and so understanding. They have help us over the years with the loss of two of our dogs and we would never go anywhere else. Dr. Novy even opened up the office for us on a Sunday because our pug was having trouble breathing, he was 17 years old and we had to put him down. Dr. Novy gave us all the time we needed to say goodbye to our little Buddy and we will never forget his kindness. read more