I had a 3 o'clock appt and checked in from the parking lot as instructed. I was told they were…read morerunning a few minutes behind and a tech would be out shortly to pick up my dog. At 3:27 I called back for an update. Let me bullet my thoughts: + If you are running more than 10 min behind schedule, you should be calling customers as a heads up. Unless you take ppl arriving to appts 20-30 min after their appt. Or are customers' time not valuable to your business? +Tech gets on phone and has the nerve to say it took her so long because she was reviewing my dog's record... you've had them for 3 weeks. Maybe do reviews the night before or morning of ( just a thought) +Lobby is closed (understandably due to COVID), but you should notify your customers of this.

I recommend this vet with the highest regard. I have been taking my animals there for years. Dr…read moreAyres is a compassionate caring man. His staff to me appears cutting edge. Extended me dogs life 2 time 6 more years . Operations removing cancer the size of 2 adult fist. Admit it was pricey however it was my a life. The only problem I have is the wait time and then always wanting to see your animals. I cannot bring 5 cats in at one time just to get flea prevention. I can order the same thing off of Amazon. I understand they want to see the animals to protect themselves in case something happens in todays silly world. This is just flea medicine. I would give 5 stars if not for that. Bottom line they are the best. They are cutting edge. I recommend them to the highest degree.

Dr Payne was a complete and total condescending, unapologetic jerk beyond measure and that is the…read morelast bad vet experience I will ever have at valley west ever again. Almost 30 years of loyalty and the quality of professional staff is so elitist and unapproachable once they see you as high energy when ur in emotional crisis over your sick family member and are at their mercy. Well, no more no way not ever again! C-ya around valley west u guys have some serious problems.!!!!!!!!

This clinic is amazing! I'm traveling (from Arizona on my way to Maine). I accidentally gave my…read more18-pound Jack Russell Terrier small training treats coated in dark chocolate. I forgot I put 2 Lindor truffles in my pocket. I called my vet in Arizona. They weren't terribly concerned, but my dog's breathing was getting heavier and he was whining. I stopped at the Visitor Center and did a Yelp search. Valley West was close and had great reviews. They were so kind to have a vet tech take a quick look, listened to his heart, checked his breathing and seemed quite confident that the amount of chocolate he ingested wasn't of concern. They did lete know he might have runny stool, but they thought that was a remote possibility. We were a walk-in visit. The kindness from everyone here was far above and beyond. Thank you all so much!

I don't have very much experience with Veterinarians as some, but the experiences always left me…read moredisappointed. Here, however, the experiences have been wonderful. I would suggest this place to anyone who has a cat.

Dr Slack is a very good doctor. The receptionist and staff…read moreare not very customer service oriented. I am 74 . My email was flooded with messages my dog's flea prescription was ready. I do not like to drive but stopped in for prescription. The receptionist was very unfriendly and told me I would have to come back in 24 hours . They don't work with Chewy like Good Shepherd. I really like Dr Slack but the unprofessional and haughty attitude of staff is a real negative.

When one of our dogs was bitten by a snake, Stonecrest was the only vet of the many we called that…read morewould work her in on the same day. Ever since then, we have only treated our pets there. Every vet I've ever dealt with has been great, and the office staff is wonderful. Highly recommend.

Stonecrest was referred to us when we relocated to West Virginia and WOW we could not be happier!…read more The entire staff is fantastic with our dogs, love on them and take special time to give them attention. Dr. Johnson is so compassionate with our elder Dixie yet is very honest about her hips failing. She recommended a shot for Dixie that has helped her to continue getting up steps. We have boarded our dogs and our son's dog, knowing they are in great hands. A special shout out to Olivia, the tech with a BIG personality and bigger heart for animals :) HIGHLY RECOMMEND!

Amazing clinic! The staff are very knowledgeable and friendly. Im a long time cat parent and trust…read moremy pets with them. They made sure I understood all of the procedures and took care to learn about my cat and her behaviour. I will definitely be returning!

Be prepared to receive the wrong medication for your fur baby if you bring them here. I recently…read moreadopted my fur baby from the shelter upstairs and consequently informed 3 days later via a Facebook post that there was a distemper outbreak at said shelter and the vets office. My baby has been experiencing a runny nose, coughing, and gasping for air. The vet gave me an antibiotic for her as they believed it was either a URI or irritation from the intubation tube where she got spayed on Monday the 16th. They told me to give her these meds only at breakfast and dinner. PLEASE NOTE: She is a 2 MONTH 2 week old puppy. When it was dinner time, I handed my husband one of her pills and told him to give it to her, as this is not his first dog and I wanted a visual on how to give it to her so I don't mess up. Before he got up I read the bag that the medicine came in to make 100% sure we were giving it the right way. PLEASE NOTE: She was prescribed doxycycline. This is an antibiotic. Instead the packaging said that it was MELOXIDYL. A non steroid anti inflammatory medication used to treat arthritis. This was also meant to go to a domestic longhair CAT named Crucio. My PUPPY is a black lab mix. Because of the instructions, I wasn't aware of this mistake until 7:30pm, which is after hours. Luckily she did not receive any of this medication. I tried to call them at 8am, the time that on their website, their google page, and their Facebook say they open and they never answered. I tried calling for 10 minutes. I even had my husband start calling them as well starting at 8:07-8:10. They also never answered him. Yes, the medication in the bag are capsules, however due to the improper mislabeled packaging, I do not feel comfortable giving this to her as I have absolutely no clue what this is and if this is even what they prescribed her. Due to this, I do not feel comfortable with returning to this vet other than give them the medication back, and I HIGHLY recommend going somewhere else for your vet needs as if they can do this to a puppy, they can do it to your baby as well. Photos attached include the medication in the bag as well as a picture of my baby.

Dr Fulks and the folks at South Huntington Animal Hospital have taken such compassion and care for…read moremy pets and me for many years. It is clear that they really care about patients.

On July 29th 2011 I took my 4 yr. old happy, healthy English Bulldog to South Huntington Animal…read moreHosptial to be spayed. I was never made aware of any problems. We brought her home and she died. Dr. Fulks did not call me about her death for 10 days. I loved my dog.

By far the best vet in Charleston and surrounding areas. They provide quality care and they always…read morefit in for emergencies or things that come up (during open hours). I switched from a local vet and haven't looked back since. They're staff and Dr's truly care for each animal and it shows in how they run the business as well as treat their patients. Our twin Boxers and elderly cat have all received quality care in a timely manner thanks to this team of professionals!

They were so good to my boy Biscuit and when the time came on 05/05/2025, they were very…read morecompassionate and caring. I cannot thank them enough for all they did for him. Their establishment is clean and I even laid on the floor with Biscuit on that heartbreaking day and they told me to take as long as I needed.

Let's try this again, without the personal insults. As it seems that we can only refer to specific…read moreemployees if we have something positive to say. Additionally, I guess we'll continue to use a public forum since my many requests to speak to someone significant other than a nameless employee that acts like the boss has been ignored in favor of replying to my provocative review online. According to the records that the only pleasant and helpful staff member on duty this afternoon, other than the ladies at the Answering Service (we'll get to THAT later), sent me hours before the response that prompted this second less emotional yet more factual review: I have been there at least 50 times over the last 4 years and spent over $7,485.10 during that time. (More if we count the records I don't think I received since moving to your practice in 2020. Bernadette was born in June of 2020 and had her first puppy exam with you all around September, so there should be more records than I received. And yet more still, if we count the times I have been there on behalf of my dog training clients that have been with me just as long as I've been coming to you.) If over 50 trips into your establishment and being on first name basis with many of your staff members doesn't distinguish me from the so-called "masses" as you called me, then my dog tribe and I will happily spend our money somewhere else. In this economy, every penny counts and I won't be undervalued as a client or a person. As for arriving twenty minutes late to a nurse appointment for a blood draw and medication refill that only takes a few minutes during a down pouring extreme thunder storm & tornado watch complete with flash flooding, I know your policy. I understand that arriving on time is important, I hate running behind and felt awful. THAT'S WHY I CALLED YOU. Only, it wasn't you, was it. Despite having two employees at the front desk when I arrived, an answering service picked up my call and they are the ones that assured me that it was ok, thanks for letting them know, and please drive safe. Imagine my dismay when an employee that has seen me many times over the years took over my check in with other employee of shift to snidely inform me that my appointment was at 2:20p and it was 2:40p. When I told them that I had called ahead to let them know I was running late due to the weather, instead of moving on or handling the 'answering service protocol mishap' internally, the consistently rude-to-me employee questioned me as to whom I had spoken, as if I was lying. While I offered to show them my phone call log, they looked up my call and responded that the answering service was the one who I had talked to. How is that my fault? I did my due diligence, and your 'Client Care Advocate' should have done theirs before treating me like dirt. Even if it didn't occur to them to look up my calls to see if I had phoned ahead before attempting to put me in my place, they could have been a little kinder about it. Maybe have your Client Care Team try something like "Hey, Trinity, I see you're running twenty minutes late for your appointment with Sunny." Nice. Personal. You know, the kind of care that clients pay for. But that's not what happened and you can check your camera footage. When I questioned the rude nameless employee about their constant attitude towards me, their response was an apathetic "I'm sorry you feel that way." Somewhere around that time, they also told me that I would have to wait until the only other client in the building was seen. That was no problem, I agreed. Of course I don't want to hold up another client trying to care for their pet because I was running behind. How interesting when the client being referred to approached me while their dog was getting seen to commiserate with me about how drastically the customer service had declined over the years. Again, you can check the cameras. It's all there. That validation was the last confirmation I needed to take my business elsewhere after many unpleasant interactions with rude nameless employee and some others. That acknowledgment by another animal professional and total stranger who literally witnessed the entire interaction was enough to convince me that I wasn't overreacting in taking my business somewhere it is valued.

My dog needed medical care last Thursday and even though I have never been to this hospital before…read morethey were there to help me! The receptionist was really nice on the phone and helped walked me through things even in my panic. My regular vet did not have the ability to "work us in". Hurricane Animal Hospital was VERY busy but they did everything my pet needed because he was so sick. I spoke with a veterinary technician when I brought my boy in for the admission appointment, but the doctor called me as soon as he was able with an update! Unfortunately I know some clients with scheduled appointments had to wait longer than normal, BUT I am so appreciative there is someone in out area who will go above and beyond when our pets are in true need. When I came Friday to get my pet who had been hospitalized they were taking in a stray from the Animal Shelter who was also in bad shape. Even when there is not an owner to pay the bill they are doing what is best for animals! I know I will never go anywhere else! Thank you! My boy is home and getting better every day!