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Valley Forge OB/GYN - Limerick

3.0 (2 reviews)
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2 months ago

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Center for Total Women's Health - Pottstown - Maria A. Tucker, MD, FACOG

Center for Total Women's Health - Pottstown

(15 reviews)

Extraordinarily wonderful staff! Starting by Sharon at front des, who has exceptional care in…read moregreeting patients with upmost respect and kindness. Followed by exceptional health providers who are thorough and mindful with exams and personal interactions.

The customer service with this physicians office is below what would be deemed acceptable in the…read moreworst examples of patient care and they should be ashamed of themselves. I made an appointment with this office a month in advance as a new patient. I did not receive any forms sent prior to my appointment but did receive a text reminding me of my appointment time and the address. My GPS took me to a large hospital facility and I wasn't able to located their office so I called the office telephone number listed on their website. My first call, was fifteen minutes before my appointment, I still had plenty of time to make it if someone would just tell me where the office was but no one answered the phone. It was just a continuous automated voice response loop. Over and over again. I called four times and left two messages. Approximately 1/2 hour later an office person calls me back and tells me that the office is in the building behind the hospital. I asked if my appointment would be held since I had been trying to contact them for 1/2 hour - she assured me that she would call over to the office and let them know that I was there and on my way. I enter the building and begin searching the directory - this office is NOT LISTED!!! I walk around trying to find someone who can direct me to their office and finally find someone who says that they think its on the 2nd floor. I walk all over the second floor and NO WHERE IS THE NAME OF THIS OFFICE LISTED anywhere. I finally walk into another OBGYN office in the building and ask if they are associated and the receptionist says no they are suite 270. Ok, I go in search of suite 270....name on plaque outside of door....MULTI-CENTER SUITE???? Yes, totally reasonable to expect patients to find this... I enter the multi-center suite and am not greeted by any of the front desk staff which appeared to be set up a multiple registration desks. A large sign said, sign in and someone will call you for registration. I sign my name - sit for twenty minutes and of course no one calls my name. I walk up and said excuse me, I'm here for my appointment and no one is calling me - she asked who I was trying to see and when I mentioned this office she said "oh, you have to go to booth 5"..what??? How would I know this?? NO SIGN, NO NAME OF BUSINESS ANYWHERE???? I go over to booth 5 and the woman said I can't be seen because I am late. Unbelievable. I explained that I waited a month for this appointment because I am having a health issue - that I called several times (showed her my phone for proof of the calls) explained that the name of their office isn't listed anywhere outside or inside the building and she said "I noticed that they other day and said that's why patients can't find us".... I was just floored. Again, I am having a medical issue and needed a physician. This place is so unprofessional that I'm shocked that an educated physician runs this office. I have never written a negative review because I truly believe everyone has off days - this isn't an off day this is just a blatant disregard for patient care. As I was leaving I called the office again - shocked to say that they didn't answer...again. I left a message asking for the office manager to return my call. I waited a full 24 hours before writing this review and reporting to my insurance carrier. I wouldn't recommend this place to any woman looking for a practice that has reachable staff and caring physicians.

Valley Forge OB/GYN - Limerick - obgyn - Updated May 2026

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