We have used them for a few years now. When we moved from Alberta to here they took care of a…read morecomplicated tax situation for us no problem. When the government asked for documentation they were great

Was fast to get a texh to my house and was helpful on explaining how insurance works for my water…read moredamage.

I live in Penticton. Horrible company, zero accountability. Have lost photo album sent to be…read morerestored. 9 months later still missing. Don't return calls. Brought us a box of things that aren't ours. Wrong label. While initial flood response was great, quickly toileted. Don't use these people. So glad that we managed contracting of repairs ourselves.

Obviously someone has a grudge against this company, Well…read morewe have had amazing experiences time after time so don't always listen to what you read with one person especially if they are not willing to divulge who they are. We have moved , the whole team was amazing , packed up so well, we thought it was almost overkill. We also had flood damage and all the correct procedures and care was taken to our property, and the clean up was amazing. The girl running her crew was on time, precise and listened to any concerns we had. Our friends have also used this company and the same great results . They do put the customer first. It's only human but I must say inhuman when people have lost things by flood or fire, and in such distress always feel the need to blame people who are just trying to help . So here's for everyone. It's a 5 star rating. Here's my name - Mrs. Schmidt

On January 3rd, my neighbour's unit flooded, and that spread to mine. The damage to my possessions…read morewas minimal, but then the fun began. Total Restoration left the industrial dehumidifyers in my place for over a month; my understanding is that is not the industry standard but rather a way to get extra money out of the insurers. They took 2/3 of my flooring out, in January, so I walked on very cold concrete in most of my spaces all winter. At about 12 weeks in, they finally said they would get a storage unit and move my boxed up books and other items sitting on the floor out of the way so I could be more comfortable. That was three weeks ago, and the book boxes are still in a pyramid in my living room. It's been 16 weeks since the flood and my $6000 built-ins still haven't been replaced, I still have no baseboards or floors, and they haven't even done the mold abatement yet. Total Restoration also piled so much stuff into my bedroom closet to get it out of the way, that my closet collapsed, and now I need a new closet that will take 4-8 weeks and over $1000 before installation. They never initiate communication, and weeks can go by before they respond to my emails and phone messages. For the first two months I was patient, and I would make calm inquiries by phone and email. Now I'm just angry. Nothing has been done, it is the end of April, and because of supply chain issues, even if they ordered floors tomorrow, my guests in July are still going to be walking on concrete.

We had a water leak from our kitchen down into our laundry room on Thursday 29th July. After…read morecontacting our insurance company, they referred me to several restoration companies. I had done some research beforehand and decided to contact ABK. The service that we received was exceptional. Everyone with whom we had contact was professional and efficient. A technician was sent to our home in a very timely manner. Multiple fans were positioned and they ran all weekend. On Friday morning, the project manager visited our home to assess the situation. Today the technician came to remove the fans and repeat the moisture test. No trace of moisture from the water leak. Many thanks to Sabrina, Kevin and Rob for outstanding service.

I have selected ABK all three times I needed emergency flood restoration help. The first two times…read morewere for my elderly parent's home both water flood calls, one a broken pipe under the crawl space and the next one a year later a hot water tank break. I used the yellow pages to contact a restoration company, the first company I called was unable to respond in a timely manner and then I called ABK Restoration. I was so pleased they responded within 20 minutes to attend to the issue. The two people began immediately taking away all the soaked insulation. They dealt very professionally with my elderly parent, which I appreciated greatly because she was deaf and also very anxious about the situation. I was so impressed with their service there was no hesitation to call them a year later with the hot water tank break. More recently while house sitting for a neighbour over the winter her basement flooded due to freezing temperatures. I contacted my snowbird neighbour in Arizona and she contacted ABK on my recommendation. She dealt with them long distance over the course of the entire project of repairing and was extremely pleased with her experience from start to finish.