Great group of professionals , very considerate of their patients , Rachel is great, she'll find a…read moreway to get you in.

Great place. Had an emergency and called at the last minute. It was busy and they couldn't fit me…read morebut later they had cancellation and called me immediately. The sweetest people on earth! Great quality of care, very helpful and thoughtful through the process. This was almost an emergency as I was in a lot of pain and they came through! Very grateful for them and for the team!

I have been a patient at this dental office since they opened. It's so sad to see the guest service…read moreget so poor. I have had services at community centers that have more customer service then This place here. Let's be completely honest, this place doesn't accept any Medicaid, they have a location in Texas and pretty much operates as a training school for dental professionals. No disrespect to the amazing community centers but it's not like they struggling to get insurance to pay them....Yet the level of service is so poor. Let's start with the old Japanese lady at the front desk. She is so rude to everyone. I'm sitting here and she is going on and on with elderly woman who cracked her tooth, basically clowning her about not being financially prepared for her crown that cost over $1200 Mind you I have had a crown myself and thishas been the worst experience with one that can't seem to hold up its end of the deal Maile is the best manager and does an incredible job but who wants to contact a manager for every problem that they have. Like I said the customer service staff is so rude. When you call this place you get an out of country phone line that is so sweet but your concerns will never be addressed because they say they scheduling and send messages over that just never get executed. The people at the front talk crap and tell me you should ask for us directly. But even when you do 5/10 times they'll actually answer the phone. We pay so much for a dental plan, and services here, in my situation I have two private coverages and still pay an arm and a leg. On this island you can't get on a list that's open for new patients, unless you willing to wait 6 months+ then when you do get through your getting scammed and disrespected by the staff. The comment that set me off was when the elderly woman said, " I'm not really prepared for this so if they could call me" then the old Japanese lady said " well no one ever is!" The woman said" I'm on a fixed income so I'm just tying to figure out my numbers".. the worker should've shut up there but she just went on and on saying ya no one ever is, and well you just have to wait then, I don't know how important that is to you but it needs to get fixed.... The patient was asking for advice and the woman just gave the worst advice. Like she actually could've got the tooth extracted and it would've been half the trouble. the patient tried to ask but the worker chuckled and clowned her. So sad to see this happening. To think this worker is probably doing this to so many other patients, misrepresenting the manager and owner like that. She always has wise ass remarks an really rude comments. She's out of control. Unless you want to argue to up for a battle beware of this entitled employee. On a side note the girl with the glasses is always trying to do the most for the patients and really can bring the best out of this place. Aside if the old haole dentist who rather be golfing the other staff are so compassionate. But a couple crappy people really ruin it for everyone. Intimidating your patients isn't a good look. I hope the owners see this and fix that work place. It has so much potential and the good ones are what keeps me coming. But the bad ones really ruin it. I can't with Dr Ellis, Sheryl and jasmine they need to retire But shout out to Dr Bonnivie, Jody, Maile, and all the haole girls who hold down professionalism in that place!!! I'm only here for you

I've been a patient for a couple years at kona coast dental and had no problems. Their website says…read morethey accept kids over one so I booked my son's appointment with them at one years old this year when he had turned two. Dr. Ellis saw my son when he was one, no problems. This year however when I brought my son in for his two year appointment, Dr. Ellis took one look at my son and told the hygienist "I don't do kids." The hygienist stated "well you did last year, it's in the chart." Dr. Ellis responded saying "that must be a joke. I don't do kids. I've never done kids. Is he even going to open his mouth? Did you get in there? I'm in the middle of a root canal." The hygienist was able to look at my sons mouth and do a quick exam before he came. After a couple seconds of trying to take a look at my son's mouth he stated "well that's all I can do" and left. The hygienist was very nice and informative and she seemed shocked that Dr. Ellis would act like that. She could have been the actual dentist in my opinion. But Dr. Ellis was very rude and unprofessional and also, who leaves their patient in the middle of a root canal?? The staff was friendly and nice enough to give me the phone number to an actual pediatric office who can actually handle kids. I just figured since I had no problems, my son shouldn't either. But parents be warned. Dr. Ellis does not do kids. I cancelled my next appointment with this office and was able to book an appointment with another dentist for myself and my son for next year. So long KCDC.

Friendly staff. Gifted dental hygienists who explain good cleaning practices. Show you how to…read morereally brush properly. Floss with a piece of dental floss. Not the little tiny sticks.. etc. I've been worked in fast for an emergency. Have had a crown put on. Make sure and check your insurance coverage YOURSELF so you know how much is allowed to be charged to the patient. Skilled dentist. Great personalities here. The set you at ease immediately with their professionalism, candor and care!

The customer service was so bad I didn't get to go to my first appointment. Thanks to their…read morereceptionist Asia.

The professional team at this office was great, being fearful of all the work needed this office…read moremade everything very clear and did everything they promised at a price that could not be beat. I would recommend this place to anyone that needs full mouth replacement 100%

Wonderful, height of professionalism, meticulous about every step he takes and has long been ahead…read moreof the game in keeping a clean, sterile environment. You can't do better than this office in all of Hawaii.

He took the time to make a appointment to extract a tooth he is a very good dentist I would highly…read morerecommend him to family as he did something my insured dentist couldn't do so yes I had to pay out of pocket and I could of get reimburse from my insurance but I hate the hassle so I just dealt with it. But overall he was the only dentist who was willing to work on it. That means allot

I am very satisfied with the quality of the service provided by Dr Toguchi The office girls…read moretreated me with respect an provided promt timing for all of my appointments. I recommend this practice for all of your dental needs.

Dr. Shaw is now retired and closed his practice. He was great, though!read more

This Dental Practice is overflowing with aloha. Sharon, at the front desk, is so pleasant to speak…read morewith and very professional. Dr. Kelly Shaw is friendly, kind, honest and professional. He really took his time with my exam to make certain all bases were covered, including gum health. Highly recommended. Mahalo for a great dental experience.

excellent teeth cleaning visit. wait time was minimal, and the whole process was done very…read moreprofessionally.

Beautiful Office Beautiful Views…read moreGreat knowledgeable hygienist She's someone I would trust the rest of my dental life with Doctor was pleasant, very knowledgeable Clean Modern Equipment Fully equipped Sanitary

Went in for my cleaning with Jill :-) The reception staff is very friendly and helpful. Jill was…read morefriendly, thorough and most importantly gentle!!! My only complaint is that it takes FOREVER to get an appointment with the hygienist... ELEVEN yes you read that correctly... 11 months, I couldn't get another appointment until MARCH 2019!!!!

I've been going here for years. They seem to not be able to keep dental techs on staff. Yesterday I…read morereceived notice that all my appointment (6 of them) were cancelled due to the tech leaving. Next available appointment is in March 2027. Unacceptable!

We are a retired couple living in Kailua Kona the pass five years. During a bit over three of…read morethose years we utilized another dentist of which we were not liking. Dr Walker was recommended to us by close friends almost two years ago and we are so appreciative of his dental care, hygienist and that of his very friendly, professional staff. His expertise and recommendations have been consistently of the highest quality and detail. We are so grateful to have him as our dentist. Hoping he will continue his dental services for years to come. We highly recommend Dr. Walker and Kona Smiles.

This is my second review ever, because I will only do this for truly outstanding experiences. I…read morecan't possibly say enough good about this place. I had crown prep work done at a different local office that went terribly. I was flying out for a wedding 2 days after my front tooth temp crown fell of for the second time in as many days (and it never looked all that good to begin with). I was in pain and feeling real gross looking. I called Dr. Walker's office from a friend's recommendation, and was worked in for a late same day consult. Dr. Walker not only consulted with me, but he reshaped, polished, and permanently cemented my temporary crown (knowing how much extra work that would be later). I felt kind of silly being so vain, but he made me feel like it was just as important to him. The staff stayed late to make sure this was done with plenty of time for my trip. It looked AMAZING. Even people who I told couldn't believe it was a temporary crown. Other awesome things about this office: -Dr. Walker is SO good at numbing. I'm terrified of needles, especially in the dental realm, and it doesn't hurt at all when he does it. -Janet at the front desk is an angel. She always finds a way to work around my awful schedule and remembers details about things we talked about at the last visit. They have me as a patient for life. If you're tired to the big, crappy revolving door dentists on island, check this place out. You will NOT regret it.

Dr Kwon and his staff are super friendly and they got me in and out with this wisdom of mine. Dr…read moreKwon is gentle and very efficient with his work! I would highly recommend Dr kwon for all your dental needs!

Dr kwon is the man! Love going to the dentist because of him, he isn't the type to judge or give…read moreyou lectures.