Logonix provides point to point internet for my apartment complex. Its barely acceptable at 94 kbps…read moredown and 42 up. But when one more person moved in their service drops off completely. Im getting slower than dial up speeds when it works. I believe the last time I tried to test I received a speed of 30 kbps down and 8 kbps up. Most of the time it breaks web pages, and has trouble loading Google. Not sure if its the apartment or the service but all I know is the connection serviced by them is the worst ive ever had to deal with.

We have been Verizon customers since about 1999 (whenever cell phones came out). My husband lost…read morehis cell phone and we ordered a new cell phone that was compatible with our plan. We were having no luck trying to get his phone number and contacts, etc. rolled to the new phone and decided to go into the store. What a SHOCK, we were treated horribly! We were told that "because we have Verizon Pre Pay" they couldn't really help because that is a "help yourself, you're on you're own" service. WHAT?!!! Are you kidding me?! I asked how we could get in touch with a person at Customer Service and were told to just keep calling and pressing '0' over and over and eventually we would get a person. WOW! The "boy" who waited on us, had taken the SIM card out of my husband's new phone because he didn't believe it came with one. On our way out, he held out his finger and said, "You won't get far without this, better take your SIM card". What a horrible disgusting experience! I worked in Customer Service type jobs for many years and would never have dreamed of treating a CUSTOMER this way! All the other, FIVE employees were just standing around kind of snickering.

After spending a painstaking 5 hours on the phone with customer support, I decided to go into the…read morestore because I was not getting a resolution via phone with Verizon. Tiffany, the manager, at the store was able to resolve my issue no problem and was very helpful. I would highly recommend using the store for any issues in the future.

I just wanted to commend the technician - Brandon - that came to repair my cable tv service today…read more He called before he came within the four hour time frame they gave me when I made the appointment. He covered his shoes before he came in to work. He had to replace the line coming into my house, so was up and down ladders and down in the basement, smiling and explaining everything as he worked. What a relief to have a no-hassle repair. Thanks again.

The price of high speed internet and cable television almost tripling since 2018 notwithstanding,…read morethe service that Mediacom provides has got to be the worst I have encountered. Aside from the glitching, pixelating, blackouts, and the wifi in my house constantly losing signal, it is beyond comprehension how they justify charging $343 a month for the BASIC service. If I were to choose to stomach the cost, it would mean that the service would need to be stellar (which, of course it isn't). The Mediacom techs that installed the service line to my house elected to use a drop line from a nearby utility pole to feed the service into my house. Instead of burying it, they installed it through the branches of an existing tree and threaded the gap between two other big trees. Then, they decided that it would be wise to run the cable through the vinyl siding and down to the hole they drilled in the side of my house. None of this is problematic until you consider the weather around here and how many wind storms we encounter. There was a rather nasty thunderstorm that rolled through my area about a year and a half ago that tore limbs from the afore mentioned trees. One of them was big enough to catch the Mediacom wire running to my house and rip it down and off my house, leaving a nice long rip in the vinyl siding. When I called them and complained, they told me it wasn't their problem. So, I wrote a nasty letter to corporate headquarters. I received an email notifying me that my complaint had been reopened for further investigation. That was over a year ago and for all I know, it's still open. I never received notice that it was closed or if they were going to fix the siding on my house. After experiencing more pixelating and glitches during the Stanley Cup Finals (realistically, the ONLY reason I have cable television), I finally had enough. I called and told them to cancel my subscription. The service lady on the phone (her name was Joann employee #5818) answered my call and accommodated my request (or so I thought). She told me that she would process my cancellation and send a technician to pick up the equipment (modem, cable boxes, and remotes) on Sunday. She said that the technician would call me a half hour before he was going to arrive. So, we made arrangements to stay home all day on Sunday. The technician never called and didn't show. Tuesday, a technician called to tell me he would be arriving at my house in a half hour. I'm not home at that time and didn't schedule a pickup for that day. I told him that we scheduled a pickup on Sunday. He told me that they don't work on Sunday. The technician called his dispatcher and they, in turn, called me back to reschedule another pickup. I told him that the only days I'm available are Saturday and Sunday. He tells me that there's more appointments available next Saturday and Sunday. I told him that the tech just said that they don't work on Sundays and asked him to verify this information because I don't want to be a prisoner to the technician's schedule again. I asked to verify that there's not a miscommunication going on somewhere about the technicians working on the weekends and he started getting rude and told me that he already told me twice that they do. So, I said, next Saturday will work for me and he hung up. Professionalism is the ability to make your customer feel like they're important. So far, I have yet to get that feeling from anyone in Mediacom. So long... I'm switching to some other company.

After many years with mid century I am very dispointed in the way had to leave there service. After…read moreyears of watching internet costs go up and up. Them passing the cost of upgrading to there consumers. I was promised that when called and having it turn off I be prorated and it be 25 dollars if turn off then. Then they call back tell me owned whole 83 payment. Trying to get a last full payment out of me. I had no internet. After 3 calls arguing with me for most part calling me lier. If they had any sense they made me happy and do as first promised. I would of most likely returned as a consumer again someday. Now can not because of the way treated. I make the payments for other elderly family members in town. When they get there new cellphone I will get them a cheaper internet alternative also. It was so easy for them to do right thing. They needed to fleece one last time. Now they will end up losing total of 3 accounts. In a town of 300. Also will be telling my friends where got cheaper internet. If that not bad, to top things the outside box left smashed taped with ripped out screw holes in siding. I was planning to put the emergency line back in for a disabled person care for now can not with them. Oh they said they talked to him in a second call to me ! He turned it back on. He paraplegic and can not speak. Nice try !! Classy

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