Upgrade 3 new phones and a Ipad. John who was the main rep, Antonio, Logan and G were very helpful and knowledgeable. Treated two non tech people and a teenager with respect and patience. read more

I wrote a review yesterday and it disappeared. I was warned by so many people not to go here because the manager is so terrible. I didn't believe it and went anyway. They were right she is beyond horrible. I think she hates old people. No eye contact. Parked so close to my bumper I had a difficult time getting out of the parking spot directly in front of the store - hers? Unlocked door - no - Good Morning, doors open come in - jump in the lake. The older gentleman and I just stared at each other at how lacking in manner she was and pushed the heavy door open. We are both minorities in addition to being handicapped seniors. Next call is to the ACLU and American with Disabillities Center. She wore no mask as she was behind plexiglass and I assume vaccinated - what's the Governor's current guideline - seems she would want to protect herself at least. We chose to do our business with the kind help full other agent as the manager was on personal calls the entire time. I hope who ever it was will get a ride to where ever they needed to go. The store owner must have already made their fortune. I hear they have. read more

I upgraded to new phones for my entire family and was lied to about the monthly data we use so I would purchase a more expensive plan. I also wasn't given my corporate discount, which the employee acknowledged at the time of my sale. I was smart enough to go home and call US Cellular to see how much data my family had used in the last 6 months and verify the discount was applied. The employee also told me that since one of my phones would be mailed to me (they were out of stock), I could just bring my old phone to the store "whenever." Had I listened I'd also still be paying for it. I've now been sitting at the location for over 30 minutes just to return my old phone. Piss poor customer service!!!!! I can't even offer 1 star. read more