Jeff was excellent in all aspects of the service provided. He clearly explained the process and…read morekept me apprised. Highly recommend you contact him for your next repair service or project.

Very good service on time and explained every detail would recommend to anyone on there workread more

I AM THANKFUL For the Service I received from Chris getting my AC back up & running after the…read morecompressor got fried. Honest, Polite, Smart Youngman. HIGHLY RECOMMEND...Did I mention HONEST & SMART & FAIR

Very good company very professional and polite called them when my ac went out they came out and…read moregot my ac working i definitely recommend them

This is the only heating and air company we will be using in this area. They are knowledgeable and…read morereliable. The best part is they really care about the satisfaction of the costumer not the money. They went above and beyond what was asked of them. Highly recommend Smith's.

Very efficient and knowledgeable service. Highly recommend. Very trustworthy. Affordable and…read moredependable! Arrives in a timely manner when called. Does service as requested in a reasonable and timely manner.

Installed a system last year. Within a couple months noted that there was water leaking in crawl…read morespace due to a broken emergency shut off. Came out and repaired the shut off but stated they wouldn't repair the water damage since they "didn't know what was old or new". Decided then not to contact them again. HOWEVER. Had a company come check out the system before summer and was told most of their work would FAIL INSPECTION. Wrong wires, uncovered pipes, wood where there should be metal, and heating coils within inches of wooden support beams. This fire hazard it feet from my toddlers bed room. Just. Don't. Go. To. Them. If you have gone with them before, get a county inspector to make sure it was done correct.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

10/10 Service. Fast, reliable and affordable. Top notch experts on the job. I highly recommend…read moreService Plus HVAC.

Excellent electricians. Chris and his helper were friendly and made sure I understood everything…read morethat was happening. They diagnosed problems quickly that the previous electrical company couldn't find. They, along with Melanie in the office, helped coordinate all the repairs and trips with my builder so I didn't have to hassle with it. Recommended them to a friend a month later. They also got rave reviews for house quickly the found and fixed the issue she was having.

High pressure salesmen. Their bid for same btu and brand was 50% higher with the exchanger in attic…read morereplaced. ChargEd my neighbor same cash price for same brand 2 ton unit as my cash estimate for 3.5 ton Same brand. Same outside install. My neighbor was ticked. Ripoff warning.

Never a good thing when BOTH of your AC units need to be replaced at the same time. While possibly…read morenot the cheapest in town, I couldn't have found a more honest company and great quality workmanship than AR Stone. He does the job right the first time and backs it up with an amazing warranty. I'm glad we chose to use this company and wouldn't hesitate to recommend!

From the owner: Are you looking for a company that will help you keep the various systems in your home or business…read morerunning smoothly? Providing quality services for over 12 years, the licensed and insured heating and air professionals AR Stone Heating & Cooling in Camden, NC, have the experience and skills to get your property functioning at its best. Flexible appointment times are available to accommodate your busy schedule, and a live representative is prepared to answer any questions you may have about their services. This company offers comprehensive HVAC services, including heating and air conditioning repairs, replacements and new installs.

Heat Pump Service Issue and Billing Concern…read more Background In September 2024, I purchased two new heat pumps from R.A. Hoy. Since I am retired and spend most of my time at home, I do not need to adjust the temperature frequently. Specifically, the unit in question serves the upstairs area, which I rarely visit during the day. Discovery of the Issue In February 2026, I received a service message on my thermostat for the upstairs unit. Upon checking the unit through my app, I discovered that it had been running continuously, 24 hours a day, since mid-November 2025 up until the present date in February 2026. Service Call and Diagnosis I contacted R.A. Hoy for service. The technician identified that the unit was only producing 70-degree air and was one pound low on refrigerant. I also have 2 inspections each year that were reported as good. Electric Bill Concerns Because my electric bill is automatically paid from my bank account and has remained consistent for over 10 years, I had not been monitoring it closely. However, after realizing the heat pump had been running non-stop, I reviewed my bills and noticed an increase of over $100 per month starting from when the unit failed in November 2025. My electric bill is normally lower in the winter as my gas furnace heat my home when temperature is 40 degrees or lower. Concerns Regarding the Repair and Warranty I received a bill from R.A. Hoy for the refrigerant. I believe that, since the leak appears to be a result of the initial installation, I should not be responsible for this charge. Additionally, if this leak is not properly addressed, it is likely to recur annually. However, I was informed that because the issue arose more than a year after installation, it is not covered under the warranty.

Prompt. Courteous. Endeavors to get one cool as quickly as possible. Great company with which to…read morework.