Best kept secret! Thank you! Imagine walking in to the post office 10 days before Christmas Eve, and there is no line! Unheard of! Yet, true! Special shout out to Chad for making my passport application experience so chill! Thank you so much!!! read more

Rude and lazy lady at the front desk, job's so simple but makes it seem like the most difficult thing of her day.

I didn't have the same experience as other reviewers. I had some packages mailed out the week after Christmas. There was a small line of three people. There was only one employee working the counter. She was trying very hard to get a very difficult customer happy. She apologized to the two people in front of me and was very fast at helping them. She also apologized to me for my wait. I really didn't think it was that bad. She was very nice and efficient. There is plenty of parking at this location. My only Complaint is you have to enter from Bay Street and exit Fahn. It takes some planning and can be inconvenient. But planning ahead it's no big deal. I'm glad to have found another downtown post office. read more

See all

I don't know what's happening but I have a handful of mail that is being returned by the carrier, from credit cards to dental insurance cards and this has been happening since April! Opened a case recently and the supervisor at this location called, asked me a few questions and that was it. Called the usps 809 number as I never received a call back and the man marked it as resolved, and clearly it wasn't. I'm beyond pissed, why the hell is the carrier returning my mail, not one, not twice but on FOUR different occasions!!!!! read more

if I could give zero stars I would. I have had multiple pieces of mail not delivered including two of my Social Security which I just feel convenient. I have had scanned at the mailbox and watch the mailman at the mailbox and my package goes missing and it's not delivered just I had a package delivered and of course the box that they put it in at the mailbox they have it jammed so I can't even use the key to get my package and it's my daughter's . I live in Port Wentworth and this has been the worst experience with the mail service here. I also had eyeglasses that said they were delivered that never were and I received them two weeks later. read more

My experiences, through the years, have been varied at this Fahm Street post office. Sometimes employees greet the customer pleasantly, other times not so much. Some days their dislike for their job, and people, comes through loud and clear. However, the up side is I'm usually in and out. If there's a line it's usually short and moves fairly quickly. read more

Great Service keep doing the right thing. I'm a collector of Black Heritage stamps and was told by my carrier that the post office on Bay and Fahm would have them. I made my request for the stamps and "zippo" I was in and out. read more

10 days later I'm still looking for a package that was marked delivered but never put in my box. I lost my money and what I ordered. Have been ignored by the Post Office workers. read more

If I could give it a negative I would. The worst postal service EVER!! Three times I have been expecting a letter, package but it's never shown up. Tried calling the Fahm office and no one answers the phone, they know it's going to be a complaint that's why they don't answer. First time I spoke with a Tina who was supposed to get back to me, I'm still waiting!! So if the right address is on it and there is a return address, then where the heck is the package/letter??? Postal service has gone down the toliet. I will start requesting paperless from now on. Just remember postal workers, people that start doing that are going to put you out of a job if you don't start doing your job and doing it correctly. Sad state. read more

Call for Regina Williams every time you have a complaint. They won't let you speak with the post master. It's a culture of protection of the most incompetent individuals I've ever seen. Always ask for Regina Williams. read more

See all

The team here works hard to insure your packages and mail are delivered. Despite the reviews that are on this site, I have had nothing but great experiences here at this post office. Remembering they sort through thousands of pieces daily and work hard to keep their customers happy. Also our carriers that deliver to our office daily are always there and always on time. They have a tough job. read more

I went in to the Fahm Street location and was greeted by a very rude female with a low haircut and she wasn't very helpful but made an effort to be pleasant but made a rude comment about when the right song came on then the Clients stopped being rude but no one was rude but her. I went back later and was greeted by a tall slim grey haired female who was not pleasant but was very very helpful. I don't know if they are predujiced or just rude with everyone but at least I got better service when I went back. read more

The absolute worst post office and all of Savannah and probably the United States. I don't mind so much that the workers are completely miserable and unfriendly but to not be aware. About how flat rate and shipping options work is really inexcusable read more

I was put on hold when calling the Fahm St location for 30 to 40 minutes when I just left there and it was totally empty. They are trying to discourage you from speaking to anyone. That's a shame! If it weren't for us they wouldn't have a job. Customer service sucks now a days. read more

They really have no interest in helping people here. I have no idea why you would work somewhere where your job is to assist customers and then get mad and snippy at the person asking questions. read more

I can't believe these people get PAID to "do" their jobs. ONE delivery attempt (I was at lunch), no notice left and did NOT attempt the next day...the only reason I knew they attempted the delivery is because I was wondering where my package was and checked online. Then, since no notice was left, I had to call around to see which post office I needed to contact. Didn't matter because no one answered the phone. I wanted to make sure they still had the package after 4 days. Seriously...laziest, most incompetent facility ever. Whomever oversees this facility really needs to just fire everyone and find someone who can train properly. Ridiculous. read more

Like the other reviews this is literally the worse post office ever. They have recently lost three packages that were supposed to be delivered to me. Tracking history showed delivered so they said it had to he be delivered and there's nothing they can do. Went online and filled out s complaint and was pretty much told tough shit. They act like doing their job is such a major inconvenience to them. I receive my neighbors mail on a weekly basis. Sometimes my mail gets delivered to my mailbox and sometimes they throw it on the ground in the downstairs hallway. Everyone here deserves to be fired. If it's at all possible to avoid this place j would do so. I pay extra to have items shipped to me via UPS just so these idiots can't lose my package. This place SUCKS and needs to have a bomb dropped on it. read more

The worst post office you will ever deal with. They never delivered my package and then refused to help me on the phone. I had to call them all morning just to get someone to pick up the phone. When I finally got ahold of someone she left me on hold for 20 minutes. When I called back I was hung up on. After hours of frustration I finally got ahold of another man who said the lady who was helping me earlier had left the building while I was on hold. He then told me that no one was around to track my package for me and I should call back in an hour. I also paid them to change the locks on my mailbox. That was 2 weeks ago and they still haven't come to do that so I haven't gotten any mail for 2 weeks. The Savannah postal service is literally the worst postal service I have ever seen. They don't deliver packages and they are down right rude to their customers. Mail can take weeks to get to you if it ever does. Note: Finally got my locks changed. A month later. read more

A very kind and polite employee went above and beyond to help me. I had a "sorry we missed you note" from earlier today, and I knew there was a good chance they'd tell me to just come back tomorrow. The employee let me know there was a chance my package hadn't gotten to them, but still went and hunted around the back room anyway. He found my package, and struck up a pleasant conversation with me while I was signing for it. I was so excited to have my package, and it was a great experience all around. read more

If I can give this post office ZERO stars I would! I wish FedEx would just deliver my packages instead of letting the post office handle it. They don't handle CRAP! I get packages sent to my business which is always open during normal operating hours and they had the nerve to say my business wasn't open to deliver my package. They are just ALWAYS a total inconvenience to my life. What is the point of paying for shipping to come straight to me when I ALWAYS have to search for my package and or pick it up from the office myself. Such BS! Y'all need to get your sh*t together and stop all the lazy BS. read more

I went in to have a key made for my mailbox on January 9, 2015 and have called at least twice per week since. They "lost" my paperwork and acted like I was the one that was misinformed until I pulled out my receipt and re- did the paperwork in mid- February. It is now March 14, 2015 and after being told every week my key was going to be put at the top of the list and how sorry they were for the delay that I need to just bring in my receipt and just get a refund bc it's not likely going to get done. Their service is sickening and inadequate. read more

These people are far by the worst I never received my packages they claimed they were left by my door but the time of delivery I was awake with my windows open and no one ever came. I tried explaining this to the young lady and only went by what she saw never tried to find out anything but just said someone probably stole it! Come to find out my packages were wrongfully scanned according to the sender and I never got my packages bc in their "system" it says it was delivered all bc some idiot didn't do their job. No knock on the door or nothing.SMH! read more

Missing a package which was marked delivered. Finally got someone to answer my call (30 minutes before they closed) after calling all day. Just to be "helped" by a woman who kept rushing me off the phone and would not even let me explain the situation. After giving her my name, address, tracking number, and phone number she says "alright I'll have to talk to her and see what's going on and she'll give you a call back" I replied "I can tell you what's going on. The package says delivered but it's not. I live in an apartment complex and when a package is a delivered I'm supposed to have a key in my mailbox to open a parcel locker." (Mind you this information is new to me because this is my first time living in an apartment complex that does this. I'm used to packages being left at the front office.) She cuts me off and says "Like I said... I'll talk to her and give you a call back." To which I said "thanks for your help." Very sarcastically. I TOTALLY understand that times are unprecedented for the USPS but that does not give you the right to be a jerk to someone needing help. This was my first experience with this post office and from now on I'll just have my packages held instead of delivered because obviously delivering packages to their proper mailbox is pretty hard and getting help for said missing package is even harder. read more

Never answer the phone. Have not gotten my correct mail in my PO Box. Tracking says ready for pickup but nothing left in my mail box. Never cam get a straight answer. read more

The first day I was supposed to receive my package, there was a slip saying they missed me at 9:00 AM even though I was at home, in my thin walled, 1 br apt. I thought "nbd" I'll actually go to their home base, and grab my package in person. The good news, it was the one time someone wasn't rude to me, BUT They didn't have my package, and I still did not get my package the next day. The next morning they didn't even leave me a "we missed you" notice. I went to track it online, I checked their comments, and they said that they did leave a notice--interesting. Since I have no slip with a "pick up time" I'm pretty much going to have to hope that on Monday they still have my package, and that it wasn't sent back. read more

Bad service, bad attitude, normally they should be asking what can they do for me today, when today I was there, that one old lady(in her 50s) she just stand there and say nothing and look at me. Anyway, I was piss the whole time!! They need a new manager and retaining! read more

No stars! I had the same experience as Stephanie's below. My package was stolen! Apparently only attempted once & no notice left. I walked 10 mins to & 10 mins back on my lunch hr in the heat to this post office & they don't have it. I was told to call, but no one ever answers. How do I file a complaint?! I thought tampering with mail was a federal offense but it appears they get away with it here!!! I've never had a package stolen by the post office/mail carrier. I'm pissed! read more

It's not that the people aren't nice -- the front window people are nice. It's just that this office is not competent. The systems aren't in place. Two years in a row I attempted to put a hold on my mail. This year I consulted with them first (what's the best method -- in person or on line?) and STILL no mail hold. I'm sure that package was stolen and maybe mail stolen. When I was there this morning two other people were having serious problems. One woman was called to pick up her post box key (no one could find it) .Another had a missing package. Wow. Can't believe it. read more

They are the worst post office I think I've ever had to deal with. I just moved to the area and enjoy online shopping. My old post office was great got everything ive ordered. Ive lived here 1 MONTH and they've already lost TWO of my packages. Read other comments and saw ask for Regina Williams and I did that and you can tell their attitude changed. She wasnt in the office right now but I will continue to call until she is! read more

It's true. Worst post office on earth. I've never experienced anything like this place. The complete lack of caring, saying they delivered your package, when you are clearly tracking it and they haven't delivered it, and not even simply getting your mail in the right mailbox. How hard could that be? read more

First of all, if I could give a -5, I would. There was a two-month waitlist and $25 just to have someone look at an application, stamp it, and seal it in an envelope. I showed up 20 minutes early for my appointment and had everything that was required according to the application instructions from the U.S. Department of State application instructions and their authorized expedited courier service (which was necessary due to the wait time for an appointment in Savannah). The application was for a first-time passport for a minor. The passport was being expedited. So, due to a combination of those two factors, extra documents were required. Long story short: Mrs. C. Mobley refused to include the travel itinerary, the letter of authorization, and copies of my husband's and my driver's licenses. She said the following things to me: "You keep your mouth shut or I won't process this passport," "I've been doing this for 15 years, don't tell me how to do my job," "you can go process it on your own," and when I pointed out that she was about to seal the envelope without having me sign the application in front of her, she said, "You keep quiet. I'll tell you what and when to do it" and then went to the back for about 5 minutes before returning. Her final sendoff to me was a rude comment under her breath but loud enough for me to hear. After a phone call to the concierge service and waiting on hold while to they spoke to the Department of State, I was told to type up a formal letter to them so when they receive my documents they will still process the passport and so they can contact the Fahm St. post office to let them know that what the employee did was incorrect. read more