Arrived with a large amount of breakables. They very thoughtfully went through everything and…read moreexplained how they would box them. Everything arrived in California without even a scratch. Bravo.

This place is horrible!! The clerks are not friendly, down right rude and not helpful. Prices are…read moreoutrageous, just to print a shipping label was $2. Had to purchase a box there and they charged me $16.50, same box was less than $5 at Lowe's. Save yourself stress and avoid this place, have your package picked up by UPS or go to FedEx

Horrible experience. Try Staples first maybe. Between the guy behind the desk, the other guys…read morewatching his lacking assistance and not helping him, or the rip off pricing this desperate business is sucking out of customer's... this place is another example of a low budgeted business with corporate dullards in charge of it

Anna (or Anne) was very helpful! I found this location pleasant and would come here again!read more

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

We have been waiting for a very important package that was sent PRIORITY OVERNIGHT on March 10. Was…read moresupposed to be delivered yesterday morning, then by end of day yesterday and now by 1:30 today. There is a reason this was sent PRIORITY overnight. We are now waiting a second day and hoping that our business transaction is not cancelled. FedEx does not care in the slightest. It was on the truck yesterday but not delivered. It is on another truck today, but who knows, delivery time not to mention the extra cost does not seem to matter to them. Extremely frustrated. Will never use them again.

no customer service, lost package with no updates. Inferior delivery and dishonest customer…read moreinformation given

Called yesterday and asked about notary services. Never told me that I needed an appointment…read more Showed up today and couldn't get help because I needed an appointment. Very unfriendly employees

Every time I call this branch every single employee that I have spoken to has given me some form of…read moreattitude or frustration with the most minor questions. I have experienced the same issue going in person and it is quite frustrating. I understand working at a post office is probably a very stressful job, especially around the holiday season but those of us who are coming in there have our own stresses and frustrations too. I have never once taken my frustration out on an employee doing their job especially considering I work in healthcare so I have a very stressful job as well. I genuinely dread having to call or go to my local post office in Vestal since I'm treated like a nuisance.

Mail hasn't been delivered in 5 days / postal notification received indicating I would be receiving…read moremail daily!! Horrible service!!!!

Rarely, if ever, can you call and talk with someone - and I used the 6 numbers that I had! The…read morephone continually rings or says the mailbox is full. Through 'Informed Delivery", I saw that a letter from my doctor's office came, and although it had a 74 cent postal stamp on it, it was never forwarded to my winter address. I wanted to ask why that happened. Who picks and chooses what pieces of mail go through? Service has been terrible for the last 2 years!

I have been coming to this location for few years and decided to write the review again for the…read moreservices provided by behind the counter persons esp Lorrie is great. They are open 9 Am till 5pm with lunch break closing 12pm to 12:30 pm. Parking is sufficient for few cars but some street parking is available . It's very clean with needed envelopes , boxes etc. Now getting ready for Christmas with needed accessories to mail your gifts. Has copier and enough desk space to write address or whatever!!

Binghamton post office on Vestal Ave, 13903 is 100% improved from the past years! Quick friendly…read morestaff, the Postal Lady is fantastic!

People at the ups drop off station are always kind. They don't mind when I bring lots of packages.read more

Had a strange and unexpexted experience tonight at this Staples. I was looking to have some papers…read morecopied. Young lady behind the counter came longer and asked if she could help, told her what I needed and in return gave me 2 options. I could email what I needed to her and she would print them for me, but she had a few jobs before mine or I could email them to a self serve copy machine and I could do them. The young lady looked at me and said no worries I will walk you though the steps. Within a short time the print job was done. I have been to other depot stores that are clueless to customer service I only hope that soneone from this Staples reads the review and complements Mary Rose Thank you #Maryrose your customer service skills are excellent.