If I could put zero stars I would. The most unhelpful, grouchy, disgruntled employees work here…read more I've never once had a good experience with the workers at the counter. Thank goodness UPS opened a store front in Storm Lake, 'cuz after today I'm done sending packages with USPS.

Shout out to William at the Bellevue Post Office. I needed to replace my passport and he walked me…read morethrough every step quickly and efficiently. I was in and out within less than half an hour. It's a good idea to ask questions about what you need before you plan to start the process. William gave me the forms I needed the day before so I filled them out at home. Some people do the process online, but I wasn't able to figure out where the forms were online. I already had my picture so I didn't need to do that. Add in some expertise at the process on the part of William, and the papers are in the mail.

I've been going to the Bellevue Post office for decades with service varying drastically over that…read moretime, so I had a hard time figuring out how to rate it. And to be clear, I am rating the experience at the post office building at 2609 Victoria Avenue, not the delivery service to my home (which has also varied greatly over the years). Since my last several visits over the last year have all have all resulted in good to excellent service experience, I'm putting more weight on the recent trips than some of the horrible experiences I've had in the past. The difference is some of the obviously burnt out/stressed out clerks that worked at this location are gone, and new employees who are a lot more customer friendly are now working with customers. On my latest visit, I was amazed to see that there was absolutely nobody in line, which I have never experience before at any post office. The employee who served me was friendly and efficient. I appreciate that the USPS now accepts contactless payments and have worked out most of the bugs with their online tracking system. I do as much of my correspondence digitally as possible, but some things I still need to do at the USPS, so it's nice that service is improving.

If i could leave a negative star review, i would. 1000 times over. The lady who "helped" (not…read morehelpful at all) me was so mind bogglingly rude to me, my sister, & her newborn baby. Upon our friendly "hello!", we were greeted with rolling eyes & a heavy sigh. Needless to say, we were turned away almost immediately from our APPOINTMENT which we had made, after driving 45 minutes with a newborn. If you have the opportunity to avoid this post office, please do at all costs. So rude, & ITS THE FRICKIN CHRISTMAS SEASON!!!!!!

** UPDATE ** It is now October. This months meds have been lost as well! 2 months in a row now,…read morewhat is the problem with this Post Office?! I wish I had another option of getting my meds at the same price, but I don't and my pharmacy uses USPS to send them. It's getting old fast! If there was an option for Negative Stars, I'd be scoring there. I get my meds via USPS and just got mine 13 days after they had delivered it to another address. Don't know why those people didn't return it right away, but they shouldn't even had to bother! I'm ALWAYS getting other peoples mail and now other people are getting my meds. Call to try to tell them the severity of medicine getting in the wrong hands and the only reply that I can get is an arrogant, "but you got them today, right?".

Mail carrier ruined a package and its contents and I am going through hell trying to get my $20…read moreclaim filled. This isn't worth it. I sent a Christmas cactus to my mom for ... Christmas. It was sent carefully packaged and NOTED that it was a LIVE PLANT on the package. My mom lives out in the country, so the mail carrier was evidently too lazy that day it was delivered... and didn't want to get out of their car to deliver the package in person... SO, they JAMMED and CRAMMED the box into the mailbox and smashed it all up!!! LIVE PLANT!!! AND, did I mention it was BELOW FREEZING??!!! They left it out to freeze! AND, did I mention, there were people home at the residence that could have received the package in person! So it would not have frozen or been smashed up?? I have submitted a claim, which was not easy to do. I have not received ANYTHING back. So, I called the PO. SUPPOSEDLY a check has been issued to me, but it has the wrong zip code on it! (I haven't seen it or any correspondence regarding that check...) She read it back to me, it was correct! BUT, they won't send me a NEW check unless I write them ANOTHER letter to have them cancel that check and re-issue a new check and re-send it to me.............. REALLY???!! You don't have $20 petty cash or SOMETHING to hand me to reimburse me for your incompetence? GIVE ME A BREAK!

So, I have informed mail delivery. I did not get mail delivery on Saturday, 1-17-2026. So the 7…read morepieces of mail that I was supposed to get on Saturday did not come, for what reason is unknown, I will not get delivery until Tuesday, 1-20-2026 because of MLK Holiday on Monday,1-19-2026. This P.O. is about the most ill run outfit I have ever seen. Whatever happened to the slogan, " Rain, Sleet, or Snow, The Mail Will Go." I guess all the good and dedicated employees retired. 0 Stars again.

This post office has employees who are very knowledgeable and helpful. The post office is always…read moreclean and stocked with products that might be needed to buy for mailing.