This post office is located right in between an okay and area and a pretty bad area, I've never ran into any issues going or leaving. On some occasions there will be a random homeless individual opening the door for you with the hope of getting a tip. The area inside is always clean and well maintained. I mostly go to the post office to pick up my packages I wasn't home for. The pick up line tends to be empty if you go early in the day, but if you wait for after work hours the line grow pretty big, however, it moves pretty fast all of the time. REMEMBER to bring your physical id with you or they won't give you your package. Some of them bend the rule and give it to you if you show a picture of the id on your phone but they've become pretty strict about it now. And put a pretty big and clear sign on the window regarding that. Don't risk it. I've also gone to send out certified mail and the process is incredibly easy. And I appreciate the variety of payment options. I believe the prices for everything is fair. Only service animals are allowed inside. The customer service will vary depending on the staff member you encounter. I've always had good experiences, but have witnessed some of them catch nasty attitudes if someone wasn't prepared or needed additional help. The reason for the 3 stars is that they do not have any Spanish speaking staff available, regardless of the day or time I go, they are never able to communicate with Spanish only clients. They always have to ask who in the line can help translate. It's perplexing because most of their clients are literally Spanish speakers. They do not provide passport services read more

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Every day the service is worst and non customer support at all, It should be close. Personel from there neather always have a unprofessional behavior, attending people while wearing headphones and talking to others on the phone, no name tags, mail constantly get loss, supervisor don't help at all whit customer service, the place always look dirty and deorgonized it all start whit the supervisor while this problems keep getting escalated and new personel is introduce to the post office services the problems keep happening, the the supervision need to be replaced. Up to this date packages and mail keep getting loss. My mail it keep getting loss whit sensitive information and the supervision team just say call to postal inspection services. Honestly their petty unprofessional actitute should not be allowed to aid or adress customer services read more

literally and I mean literally sent my package to the wrong place took my money and don't have immediate solutions for you they hire anybody to work for them clerk sent me package across the world by accident apparently don't ship with these people if you are running a business might as well go deliver it yourself read more

the worst, most irresponsible postal office AND workers EVER! Yesterday I'm sitting at home all day waiting for a medication delivery; well, I get a message that package cannot be delivered because there was an "attempt" and simply could not be done. No one rang my buzzer or knocked on my door. No one knows where my package ended up, because it was "forwarded to a different address"? WHY the fok? Today, separate package and I receive a message that "package is being held at post office at customer's request, please pick up your package at the post office. LIES!!!! First, even if I did NOT have a broken leg I have no desire of standing in line for almost 2 hours at that place! Second, I PAID to have it delivered why on earth should I have to pick it up? I am sick and tired of lost packages, packages supposedly delivered to my mailbox but when I check there is nothing, packages left unattended on the lobby floor claimed as "delivered" when in reality they were thrown on the floor, not even delivered to my door. Also packages with medication that are not mine, left in my mailbox. When I call I am told to simply throw the item away? What about the person who NEEDS that medication? To add insult to injury I call customer service and was told "Miss, they are not obligated to deliver to your door". Well, then you should NOT be in business because that is what delivered means, you delivered to the recipient. They have no work ethic, lie, have no respect nor regard for anyone but the money they are paid. They open late, close early, at their leisure and you are lucky if there are more than 2 widows open at any given time. This location should not be in business...they are nonchallant and dismissive when a package is missing and tell you to file a claim...so the seller claims but I don't get a refund. "Sorry for the inconvenience is a line that was taught, an no longer good enough! I am one angry customer; I have called about this over 2 dozen times times in the past 3.5 years and it is still happening! read more

This is the WORST post office where I have ever lived. Very rude nasty customer service. Instead of rain prices spend some money ob teaching people good customer service skills!!!! read more

I have had several packages containing medication stolen. Spent hours trying to track packages with no result. If the tracking number says it was delivered to me at my address, that means that the mail carrier is involved. Sorry excuse of a us postal facility. I want to talk to the branch postmaster...but they never answer their phone. I have to go over there in person. Very unhappy. read more

Why aren't they hiring people that actually enjoy doing their job? I've been coming here for over 28 years and I've never encountered a respectful worker. I need to speak to higher management about the hiring process cuz the math ain't mathing in this location. It's also an old and poorly ran establishment! CLOSE IT DOWN EFFECTIVE IMMEDIATELY! my community deserves better. I said what I said. read more

Very bad customer service by postal Employee. They left their post to go outside. And record a protective activit . And it is the rules and regulation of the post office. They were on the clock recording on their phone which is against their policy.. being on their phone on work time is stealing from the people we pay their wages. So go to YouTube and watch they're bad attitude caught on video. Type in Jerome, AV Post Office. read more

I have been a resident for over forty (40) years in my current location. The United States Post Office assigned to deliver mail and parcels is the Jerome Avenue Post Office located at 2549 Jerome Avenue, Bronx, NY. One Postal Worker stands out for exemplary service to the tenants of this residential building, Sharon Bolar. Myself and numerous other tenants depend on her for prompt and accurate mail delivery. To substantiate my claim, a package was noted to be delivered to my dwelling at a time when I was home. No doorbell was rung to confirm no one was home or not home. When contacting the assigned Post Office to request redelivery, I was informed with hostility to call the 800 Number to schedule redelivery. Customer Service at this location requires managerial overhaul. Postal employee, Sharon Bolar was contacted and the parcel in question was delivered with grace. I recommend this employee without hesitation for her dedication to serving and total compliance to the functions of her position. When Sharon Bolar is absent from the workplace, all too often mail delivery is often below par level. Respectfully submitted. read more

Arrived at 3:26 to find the door locked. No sign on door. Got in to speak to a manager who politely explained they are closing early for the holiday. I'm glad he knew but what about their customers???? read more

I have been going to this post office branch for 20 years from my apartment on Webb Ave. but this past 2 months have been awful , I mailed my daughter money overnight express to New Rochelle and to my anger found out the letter was diverted to White Plains for delivery and took two weeks for her to get the letter , next time I sent a letter regular mail on January 8 of this month and she has yet to get the letter , I know I can't track the letter cause it was regular mail but now I can't send any letters to her address in New Rochelle for fear she'll never get it , I've lost all confidence in this post office branch and now I will have to travel further from my address to use a post office I hope I can trust to deliver my mail , I'm totally disgusted by there performance and I won't got there again. Taylor us read more

I never thought I would ever write a review on a POST office but, this must be the WORST location EVER. I was mailing out a package & I was informed I couldn't use the Priority envelope I had because it's only used to mail out paper. I was beyond confused because I have been using the same envelope for 15 plus years to mail out something to my Dad which I do at least 4 times a month. I asked to speak with a supervisor however, he just stood there. I even went online to check because I thought maybe this is a new policy but, No it wasn't listed as such on the website. I took my package & mailed it in the post office around my area and of course I had no issues and was able to mail out my priority envelope. This location even gives you a difficult time when your trying to buy a money order :/ AVOID this location at all costs!! read more

This review is about a delivery man named Julian Claudio not about the actual post office* Julian is one of the ONLY postman from this branch that actually comes up to deliver items instead of simply saying no one was home without having even rang the doorbell. He is very polite and courteous! read more

I waited on the pickup window line for about an hour 1/2 at Jerome Avenue Post Office Bronx, NY 10468. There were people waiting here since it opened (11:00am and it's now 2:31pm.) There were 3-4 people selling stamps to a line averaging less than 5 people while the pickup was literally almost out the door. This is completely unacceptable. One man waited a half hour to get his package. My fiancé and I called the 800 number to report the situation. read more

I never receive my mail on a Saturday! It's been this way for two years since I moved to this area (10468). This is terrible. Can't say it's because of covid because it's been little more than two years already. They never pick up their phones either. This sucks! read more

Worst location ever . I was there today buying 1 money order she was so unprofessional and racist. Her name is newton she is sales and customer service. I don't know how the hired people like that . read more

Worst post office in this area always long lines Just to get your mail or make a money order Picking up packages is a hassle workers not organized take more then 15 min just to locate Your package window clerks rude nothing right With this post office read more

This post office never delivers packages. They simply mark items delivered then you have to go there and pick them up. When you get there expect a long line because only one person at the counter serves the thousands who are not getting packages delivered. read more

Worse service I've ever experienced.... customer service is horrible , they never answer the phone when you call , forever losing packages , and always claiming to deliver.... read more

Even when a package says, "do not bend" and "fragile," I get a destroyed package. The staff does not take things into consideration. Do your job right. read more

US Post Office - Post Offices Near Me - Bronx, New York

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2549 JEROME AVE. BRONX NY 10468 worse,poor service,5 time to pick up in the post office(ready for pick up since april 12 2019) ,never find ,ready in the truck for delivery today ,waiting truck delivery all day, and driver deny any delivery in my name ,S.O.S. Staff working the send way (lazy)living at home. read more

As much as I love my community, I wish this post office had a better approach on customer service. The lines are extremely long and when you finally with the clerk, you're welcomed with such an attitude. I understand the hardship it is to be dealing with people but everyone here seems to take everything personal. Thus everyone has a bad energy in the room and it spreads like wildfire. I can be happy going in and once inside, my mood changes. There are certain workers there that are happy to help and go the extra mile in helping you with whatever you need but overall if you're not frustrated making those long lines, the people there will do the job to make it an unpleasant experience. read more

The only reason I added 1 star is because The post office is open. I receive notices by e-mail that I have a package and at least 5 times OR MORE NO NOTICE FROM 10468 post office. Ok the lines are slow and sometimes long , And I've experience the person at PICK UP WINDOW ON HER CELL PHONE .. Like really ? read more

The worst experience ever. I waited on line with several packaging to drop off and the worker rolled her eyes at me and moaned about me having to much. I told the employee to just relax and after I said that she became a monster. Yelling at me and even taking my packages and throwing them away from her. I asked her what did I do and she just kept yelling at me. Her boss came out, an elderly woman. I over heard the employee lieing to her manager about what took place and then they both ganged up on me to yell in my face. After they made me go to the back of the line I was already convinced USPS needs better hire staff....worst experience ever read more

Dirty and gross. Stepped on gum while waiting on line for an hour. Customers act ghetto and so do the employees who have attitude with everyone specifically the bald girl. I saw her argue with four different people. If you hate your job then just quit read more

Waited for 2 hours to pick up packages, when I got to the window I had to wait an additional 30 minutes because their packages were not organized and they could not find my mail. The Post Office has very little employees and they all work super slow pace. read more

If I could give this post office minus 5 stars I would. The people who work there are extremely rude and have no idea what customer service is. They act as if they are not employed to answer people's questions about packages. They talk to people in a condescending manner at all times, it's a shame, especially when 95% of the employees are black. The have the slowest service of any post office I've been to, and that says a lot being that they are all super slow. I wish my mail and packages were sent somewhere else. read more

Well how do I begin? On Friday I needed to sent an overnight package to Pittsburgh, the employee assured me that the package would arrive Saturday by noon. It is now Sunday and the package is lost. Perhaps USPS cares about it's wealthy costumers in Manhattan more than the Bronx; items seem to arrive for people that drop it off in Manhattan. Next time I will use FedEx or UPS. read more

The employees are SO rude. How did they get hired? I've never had a professional and cordial interaction with the employees there.

2 tellers (one for allegedly "delivered" packages and the other for everything else) for well over 50 people waiting including my one hour package supposedly tried delivery. If there are so many delivery tickets maybe they have to look at the deliverers who allegedly try to deliver packages, but only a ticket shows up in mailbox in 10468 read more

this post is the freakn WORSTTTTTTTTTT ! I WISH THESE REVIEWS HELPED BUT THEY DONT ! They claim to have tried to deliver to my address and they never do ! Im home waiting all day only to check my mail box with a call ticket- thats if they even leave one !!! read more

This post office does not even deserve one star. The workers there must have a miserable life even at work, because they don't make eye contact, don't say hi, don't say good morning, or an even have a nice day. It is not our fault that they don't want to be at work. Also, the audacity that I was home all Sunday morning and evening and a slip was not even left at my lobby, in addition to that, they never even buzzed the intercom or knocked at my door. The fact that I have to go out of my way to come and pick it up as if I don't have my days planned out is ridiculous. How lazy and inconsiderate are these people man?!? Like seriously?!? I give them a -6 star. It's insane! They have jobs there because people like us order online for it to be delivered. They have the only attitude on top of it all when I come to pick up my package that the usps mail/delivery person never even attempted to fully deliver. The least they can do it say good morning/afternoon/evening and give me a smile with a have a nice day. I am appalled with the lack of manners of this post office to their customers. read more

Maybe it's just me but when my regular carrier is there I have no issues. I've only experienced going to the post office three times. Twice for package pick up and another to cash a money order. I have been treated nicely every time and haven't waited long. Mail comes early and haven't lost a package yet. Knock on wood. I hope they keep up the great service. read more

the waits are insane. the people who work here just drop the packages at the door... in a building. our packages get lost and stolen all the time. read more