I am extremely disappointed with the service we received from All My Sons Moving & Storage during…read moreour recent local move in Birmingham, AL.
From the beginning, we were given very clear expectations: one full day for packing, one full day for moving and setup, and a team of five experienced, professional movers. Unfortunately, almost none of these promises were honored.
On packing day, five crew members arrived, but one was completely unproductive and left within an hour, stating it was his last day. The remaining crew failed to inform us that we were only allotted five hours to pack a fully furnished five-bedroom home--an unrealistic and unacceptable limitation. As a result, only about 50% of the packing was completed, with the remainder pushed to the next day.
The following day was even more chaotic. Due to miscommunication from their office, the crew went back to the old house instead of continuing work at the new one. To make matters worse, one crew member showed up intoxicated, forcing my husband to personally drive him back to the office. This left us short-staffed and further delayed.
Throughout the day, a new supervisor repeatedly warned us that they would have to leave by 5 PM due to "hour limitations," despite the incomplete work. We ended up packing much of the kitchen and bedroom items ourselves just to keep things moving.
At the new house, the situation deteriorated further. The supervisor and another crew member left without informing us, abandoning the job mid-process. If not for two crew members, Conor and AJ--who, despite being exhausted, worked hard and showed professionalism--we would have been completely stranded.
Additionally, our hardwood vintage bedframe was broken during the move. There are several scratches on the floor in the new house, we are missing several of our expensive shoes. We are still in the process of unpacking, not sure what else we might discover. It has now been over a week, and we have yet to hear from the claims department, despite expecting follow-up.
Overall, this was a deeply frustrating and stressful experience, marked by poor communication, lack of professionalism, and failure to deliver on basic commitments. I would not recommend this company to anyone.
