They helped me out with my mail but the customer service needs to be worked on for sure!

Always excellent service- the postal employees at the counter are extremely knowledgeable and very helpful and courteous. AAA +++

Called from Tennessee to check on a pkg for one of my customers. They were very helpful and very kind. Thank you!

The staff handling your passport is excellent, they manage their time wisely send provide excellent service.

One of the worst and most unprofessional USPS I've ever had to go through. If they lose your package, they won't get back to you even if you've filed a claim every week. In fact, they'll never reach out to you, close your claim, then send you an email for "feedback" based off of how they handled your claim. They won't take any responsibility even though they will constantly lose your packages. After several claims, they'll respond 5 weeks later that they've lost your package and can't do anything about it. Don't do business here. read more

I filled out a stop mail card while we were on vacation and noted I would pick up when we got back. I also have informed delivery and when we returned home we discovered ALL of our mail in our mailbox. What's the point if they are going to deliver it anyway? We have had missing mail that has NEVER showed up as well. This post office is the worst one I have ever dealt with. read more

Clean, modern post office with reasonable access for parking and drive-up mail boxes. Inside, a large number of post office boxes of assorted sizes in an open area that isn't crowded or bunched up. Well lit. Automated post machine for stamps if the line is too long for a clerk. It's rare, but it happens. I came here a lot when I was selling tons of stuff on eBay and the clerks are great at remembering your name and are very helpful with finding the least expensive and best value for your shipping dollar. read more

US Post Office - Post Offices Near Me - Bentonville, Arkansas

This place would benefit to operate in a bigger location. Long lines are normal but there always fairly quick.

They do not answer the phone AT ALL and close your claim when it is NOT resolved. Good luck if your package goes through here and is lost.

This USPS Bentonville, Arkansas location is the finest Post Office I've used in my lifetime. I've lived in major cities in The South, MidWest, and central USA. in my business, I am there nearly daily because they are so personable and ready to serve my postal needs. Bentonville has nearly doubled its population in 3 years. This Post Office has highly knowledgeable and trained employees, with all of them very friendly and helpful. Their supplies are always well stocked and it is a very clean and well lit facility. Where other towns and cities are closing down their Post Offices, this location booms with business. They move the lines as quickly and expertly as possible. Try them! You'll like them! read more

in person and on the phone the staff amazing!!I just spoke with someone on the phone named, Rachel, and she was incredibly kind and helpful

Older man behind the counter was extremely rude when I was confused on the procedures, made me pay extra for a misunderstanding, and sent me away in a hurry. They weren't even busy and I was one of the only people in the building at the time. Incredibly unhelpful and unprofessional staff. read more

If I could give this place a negative rating I would!! They forget that homes have cameras and still lie about delivering certified. They will absolutely not answer the phone either. If your mail has to go through this office good luck at actually ever getting it! read more

HORRIBLE. We spend over $70,000 a year with usps with my business and they have smashed countless items that are insured and refuse to pay for them. It's been nearly a year on some items and I keep getting the run around from the post master general. Well, as of today we have fired you and you can explain why you just lost $70-$100k a year in sales. What a joke!!! read more

Yesterday 12/16/2020 the mailman did not stop at our address or my neighbors on Chickasaw St.. I have no idea why. I thought we had 6 days a week service in Bentonville. I took my letters directly to the post office so as to not add another day. I sure hope they get mailed. Ed Bednarik 4204 SW Chickasaw St Bentonville, AR read more

I don't think they could find the right address if they wanted to. So many issues with mail getting incorrectly delivered. And they do not take responsibility for it, of course not. read more

I attempted to pick up a package that could not be delivered the day before. I received an email update on the item and upon asking the PO clerk I was made to feel like an idiot. He assured me that USPS doesn't give updates (which is obviously not true). Wouldn't give any other assistance. read more

I've been to this post office a few times, including today - Tax Day! Haha. Yes, I procrastinated to the last day. LOCATION/PARKING/WAIT: It is located off of Walton and right next to a shopping center, but they do not share parking lots. The post office has their own parking lot that is pretty big. All the times I've been here I haven't had to wait too long, even today on Tax day! They had multiple stations open just for taxes. CUSTOMER SERVICE: Customer service here has always been great here. Friendly and helpful. EFFICIENCY: This location seems to be very efficient. Also, I've never had any mail lost! Woohoo haha. Overall, a good post office! read more

Service at this post office is fantastic and everyone is super friendly, but there always seems to be a line so a 5 min stop can turn into 15 min fairly quick. Today I had my kids and didn't feel like dealing with the line. Before leaving and opting to combe back another time I noticed a self service kiosk in the lobby. It was really easy and fast! After it printed out the sticker for my package I just brought it over to a window to drop off. No lines! And was able to quickly get in and out with the kids. Highly recommend giving it a try! read more

US Post Office - Self service kiosk works great - Post Offices Near Me - Bentonville, Arkansas

Today I walked into the PO and there was no line!! I was buying Christmas stamps So I was happy when I walked up to the window but Daryl #18 was not in the mood. I asked him to see the choices of Christmas stamps and then it went down hill from there. He was rude telling me that there was only 1 choice. Every time I asked a question he was more direct and condescending to me. I called him out and he was shocked. I will never go to Daryl #18 window again. It will be worth the wait to stand in the PO line a little bit longer. read more

The staff at the post office is very good. BUT, the mail delivery service for some residents is very often HORRIBLE and shows no sighs of improvement after talking to a delivery supervisor several times. read more

Horrible service, as a local business we expect to have our mail picked up daily, I have to constantly call the post office asking why it wasn't picked up after sitting in the mail box for two days, now when I call the number the auto answer sends me to the operator only to get a busy signal and then disconnects. read more

Self service kiosk is ALWAYS broken. If it's fixed, it only lasts for a few min, then it malfunctions all over again. Tough for people who work & can't get there during their open hours. Please get a better machine. Staff is great otherwise. read more

Quick and efficient help this morning with Ms. Nann, very cordial and helpful with retrieving a lost package. Thanks for the great service.