If I could, I would give a MINUS 5 stars on this one. It has been just over a week since I was here for a pedicure with a couple friends. I am just now writing a review because it took me that long to calm down. This has to be one of the worst experiences I have had with customer service. Even in Germany (which is not know for its stellar customer service).
We had made appointments for 18:30 for two people the a couple days before. That morning, we asked if it would be possible to add a third person. The person on the phone who barely spoke German said it would be no problem but one person would have to wait a bit. We said no problem and booked it.
We all arrived at 18:25. It was then that we noticed there were only two pedicure stations, one of which had someone sitting in it. So, not only would one person have to wait, but they would have to wait a full hour until one of us was completely done. That would have been nice to know as we had plans for dinner. Anyway, at 18:30, they took my friend to start. My other friend and I sat and waited. And waited. At around 18:50, they finally moved the person who was in the chair when we walked in to a regular chair to finish painting her nails, cleaned out the station and called me back.
I sat down next to my friend who was about half way done and as I turned on my massage chair asked her why she didn't have hers on. Apparently, I didn't work. Oh, and I forgot to mention that when she sat down and put her feet I the water, it was freezing cold. The hot water didn't work on that station so they had to use an electric kettle to beat up water.
I sat back to relaxing to have my feet grabbed and pulled at. The platform for your feet to rest on is a hard plastic, covered only with a thin towel and not at all comfortable. I had torn a nail down to the quick the night before and it was still red and had obviously been bleeding at some point (there wasn't blood all over or anything but it was an obvious open wound). The lady working on me didn't even bother to ask it it hurt or to adjust her rather rough manner. Once or twice she hit it just right with the file and it made me flinch. Rather than apologising, she gave me a dirty look like I did it in purpose and to please hold still. She then smeared a little lotion on my legs and feet, half way rubbed it in then proceeded to paint my nails with my selected colour. As I was sitting there drying they finally took our remaining friend to the broken chair. I offered for her to have mine they said no.
After about 20 minutes we (my first friend and I) asked if we were dry and wanted to go ahead and pay. As we went to the register, we were told it was €32. To which we both asked why as I their sign it said €30. We were then informed that we had chosen colours from a more expensive selection. This was news to both of us. We were told by one person that the €30 was for clear polish only. The other said it was for only a certain set of colours. At one point when trying to clarify, I was actually shsh'd by the elder gentleman (I am assuming the owner) which I found completely rude and unacceptable behaviour.
Needless to say I will never be returning to this establishment nor will I recommend it to anyone. I have never had worst service or been treated in such a way my entire life. read more
