Good hospital for mental health. Pleasantly surprised with the staff. The ER is horrific though.read more

Had both my babies at Strong. (2023 & 2025) Nurses were mostly kind and efficient. Some more than…read moreothers. Both relatively positive experiences. The second birth better than the first in some ways. Epidural always seemed to have had a student doing mine for both births. I rejected students to be present during my delivery the second time around. (First time it was multiple of them and I wanted something more personable) epidural wore off with my first baby, and I tore mildly... later would complain about how they stitched me. Second epidural lasted the whole delivery. Barely felt a thing. Doctor said she wished all her births were that easy. My children's father complained of uncomfortable bedding for the person assisting mom and not having supplies readily available. Meals were always delivered on time. Pretty decent for hospital food. Social work helped a lot the second time with baby supplies and setting up an appointment for further help with baby supplies at Asbury House. Sometimes people who would randomly come in and out were unfriendly but I'd focus more-so on the friendly ones anyway. Thanks Nurse Andrea Rose & Katie - they were attending nurses for both of my sons which was such a delight to see full circle since my first birth. Entering the hospital can be confusing, our first time around I was wheeled up to triage. Second time around, experienced, I waddled myself up there. But the information desk is pretty obvious, there's always people around to help and point you to where you need to go, they may not always be friendly but as long as you are attended to.

My first visit and experience with PP at this location was wonderful! The facility is very clean…read moreand inviting. Staff currently does a brief questioning regarding COVID before you can even enter the lobby, and seating inside is spaced out very well to uphold social distancing guidelines. More about the staff... they're awesome. From those at the check in desk, to nurses, NP's and more, everyone was so nice and professional. This was my first pleasant experience with getting lab work - nurses are gentle, caring, informative, and are easy to talk to. I look forward to returning to PP for future appointments, and will absolutely recommend PP and especially this location to friends and loved ones. I love having such a great practice and wonderful professionals in this area. Thank you Pp!!

Came here and absolutely loved it! I feel like there is such a negative stigma surrounding PP but…read moreas a patient here my experience is anything but! The staff there are all welcoming, friendly and supportive!

I love this company! The staff has complete respect and care for the patients. Professional,…read moreconsiderate and making real progress in clinical trials for the betterment of our communities. http://rcrclinical.com

My husband and I enrolled in a COVID 19 vaccine trial from Novavax . We have been to several…read moreappointments and all staff is very professional yet friendly. Someone is available 24 hrs a day for questions or problems. Everything was explained in detail. When this study is completed, I would not hesitate to take part in one of their other clinical trials.

Why are you booking appointments every 10 minutes if you can't keep up? Booked an appointment for…read more3:20 and didn't even get into a room until 4:40.

Do not waste your time here. I never come here because it's terrible but I had to for pre…read moreemployment screening. Not only did they need to reschedule twice because they can't take blood on the weekend. I ended up waiting over an hour to get my blood work done. What's the point of having an appointment? It's also totally empty. no patients in, no patients out. Least efficient urgent care I've ever seen

My relative had knee surgery. It was more complicated than most due to other health conditions. The…read morerehab floor in Highland Hospital was newly remodeled and very clean. The food she was served as well as cafeteria food was better than most. Majority of the nurses were friendly, helpful and wonderful. A couple were not quick to respond and grumpy or not very compassionate. They forgot her meal the first night which was upsetting because she had not eaten in more than 24 hours and lots of pills in her stomach. They did their best to help find the right combination of medications during her stay. The surgeon did an excellent job and stopped by to check in. Just a few hours after surgery the physical therapist, occupational therapist and dietician stopped by also. Unfortunately she stayed longer than expected and was moved to a rehab facility due to her complicated recovery. But that had nothing to do with the surgeon or aftercare, just her other health complications that prolonged her getting up amd moving enough to go home.

Warning for Patients with Rare Conditions, Disabilities, or Trauma History…read more I was recently treated at Highland Hospital while experiencing an autonomic crisis related to my Riley-Day Syndrome (Familial Dysautonomia)--a rare neurological condition that requires urgent, specialized care. Despite telling staff repeatedly that I was in crisis, I was dismissed, denied care, and discharged unsafely. The nursing staff falsely documented that I "transferred myself into a wheelchair without assistance." In reality, my brother physically lifted me into the wheelchair and into the car because I was unable to move safely. That's medical record falsification. I asked for a patient advocate multiple times, as is my legal right. I was told no one was available. That is a direct violation of The Joint Commission's requirements and NYS Patient Bill of Rights. I also asked for clear communication about my labs and vitals. I was denied access to my own medical information while in crisis. I was denied my legal right to submit a statement or correction to my record in their MyChart system. Rochester Regional allows this--why doesn't URMC? Is it to avoid accountability? Highland Hospital failed me. They ignored my diagnosis. They ignored my lived experience. They gaslit me and endangered my life. I'm filing formal complaints with: * The Joint Commission * NYS Office of Professional Medical Conduct * HHS Office for Civil Rights * Disability Rights NY * CMS If you are disabled, medically complex, or have a trauma history, be extremely cautious. This is not a safe facility.