Yep. It happened. This is my favorite doc-in-a-box…read more Excellent doctors that triage quickly and treat you like a person. Friendly and knowledgeable, with good treatment. They actually listen. The place is spotless, as an ER should be.sanitized. sterile. Clean. Good prices too. I was here a few years ago and the treatment was great then, too. Their services cover everything medical.its an urgent care and an ER combined. Lots of available parking. I only waited 30 minutes to get treated. What?! You heard me!! And I left with a shot in each hip and two prescriptions. Im still on the mend, but am sooooo glad we have this gem in the North Richland Hills.

They are amazing. I always go here when I'm not feeling well (virus, cold, strep, etc) They are…read morefast, and the doctors are kind. They have me out the door and on my way to feeling better quickly.

Bad experience from start to finish. Check-in was disrespectful, unprofessional, and lacked any…read moresemblance of urgency (despite no other patients present at the time). I was then told to sign forms - without being allowed to see them. I was handed a signature pad while the screen faced only the staff, with the forms verbally analyzed by a staff person. When I asked to briefly skim what I was signing, I was met with resistance and visible annoyance. In the exam room, another staff member echoed this attitude, saying, "So I heard you want to read the forms?" I was questioned as if my request were unreasonable and was barely allowed to view the screen, which was dramatically tilted away from me for no conceivable reason. The disorganization continued: my vitals were not recorded until later prompted, I was left alone far longer than promised after my test results were confirmed to be available, while staff chatted about non-work matters outside, and my discharge paperwork was incorrect. The provider prescribed meds for a confirmed diagnosis and a possible alternative, but the medication for the actual, confirmed diagnosis was missing from my paperwork until I pointed it out. Overall, the experience was chaotic, dismissive, and error-prone. I left with no confidence in the care or treatment I received.

The staff was polite and efficient. It is a very clean, modern facility. They accepted my…read moretraditional Medicare and BCBS supplement without having to pay anything at the time of service. There is not a doctor at the clinic - just mid-level practitioners. I was tested for Covid and flu and received results in 15 minutes. I also had a chest x-ray there--and had those results (interpreted by on off-site radiologist) within ~15 minutes. I was surprised and disappointed that this urgent care doesn't draw blood. Once my Covid and flu tests results were found to be negative, it would be valuable information to know if what I had was viral or bacterial. I didn't realize they couldn't run a CBC at an urgent care. That's "emergency room" technology and service apparently, not urgent care. I would have chosen a facility that could do blood work if I had been more careful in screening the care that is offered. To their credit, once I arrived and found that out, the MA asked if I wanted to continue the visit, which I did, because I needed the viral tests.

Candidly, this healthcare facility feels far more like a concierge medicine practice than a typical…read moreurgent care or local 24/7 ER. A couple of weeks ago, I woke up with a terrible sore throat. I tried Cepacol lozenges without any relief. Eventually, I began searching for urgent care medical facilities that were open in the middle of the night. After reviewing several options and reading through patient reviews, I decided to call Complete Care in Southlake. Initially, seeing that it was a 24/7 ER gave me pause, as those 24/7 ER facilities can be very expensive, and I even debated whether I should simply endure the pain for another five hours until a traditional urgent care clinic opened...I'm so glad I made the call. From the moment I spoke with the receptionist to my interactions with the nurse and Dr. Peebles, the experience was exceptional. Everyone took their time, answered my questions thoroughly, offered thoughtful suggestions, promptly sent over prescriptions, and Debbie expertly administered the two injections I needed. Even more surprising, the cost was literally on par with many local urgent care facilities for cash pay. A sincere thank you to Debbie, Amanda, Dr. Peebles, and the entire Southlake team for such outstanding care. Warm Regards, Eric

i came in for pain, swelling and redness around my belly button. the doctor just examined my…read morestomach and said yeah you just have such and such, but didn't do a cat scan to see if it was anything internal going on. then he made the statement on how I likely got the rash - "well you women like to wear your pants up high, that's how you got it." about 30 mins later I was sent home with 2 antibiotics. Needless to say I ended up going to a hospital ER later that night and turned out I had an abscess in my stomach - which is why my belly button was reacting the way it was. the hospital doctor was kind of taken back when she asked if they did a cat scan on me - because she knows they have the equipment there - and I told her no. In all I would not go back here - bedside manner of the doctor and nurses was not great and overall knowledge of what could be wrong, obviously wasn't there.

I am so happy to have been given the info for this medical office. I finally found a provider that…read moreactually listened to me and found out what is going on with me. Brittany is a very caring person and the staff is friendly and helpful. I'm glad my sister referred them .

Usually, I write positive reviews because I believe in uplifting others. However, the truth must be…read morerevealed. When I scheduled the appointment the office ladies of only X weeks (all of them new) failed to inform me how I was making an appointment with a nurse practitioner, instead of a doctor. Next, the lab lost my blood? The office manager-wife of the doctor was very angry for inquiring about Ms. Brittany's credentials. I had to research on my own and discovered that she has quality schooling yet they hindered me.... This review is solely about the office staff and office manager. I gave 2 stars because of Ms. Brittany Dirdack who has a heart to help others. This review does NOT reflect her but all staff impact the care and well being of each patient.

Pros: Professional and friendly staff…read moreClean lobby Nice receptionist, nurse & doctor. Cons: There are none

Stopped here because our daughter had a raised, infected bump on her stomach. Just wanted to get it…read morechecked out. We have good insurance, but they have changed to a different billing category. Apparently there is only one person on staff on a Saturday morning. There was no one here when we got here and it's been 45 min and we are still waiting out front.

This was my second visit here, and while the first was for my child, this one was for myself. Major…read moreprops to them, though for telling me they probably couldn't help me with what I was there for. They suggested some other alternatives such as a bigger ER. I appreciate their honesty because nothing worse than going through a full exam, paying a fee, and not coming out with a solution. So I thought this was worth a review. This is an honest practice that really cares about taking good care of people even if that means sometimes telling you they can't help you.

My wife went in recently. Dr. Strange, Javier and Jessica took great care of her…read more They continue to do an excellent job in what they do. Keep up the great work!

Used them today and had a great experience !Everyone was quick, professional and courteous and it…read morewas cost effective as well...recommend!

10/10 I do not recommend! Dr Aanchal Shrestha lacks empathy. I explained i need a psychiatrist for…read moremultiple reasons and she gave me two days to figure it. I mention back pains for two visits she no meds no nothing

Had an allergic reaction and they got me right in! This is the second time here that I had am…read moreemergency and they were so quick and attentive.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.

Very friendly but very slow service, the nurse that I saw was wonderful but they need more staff…read more Dr. John was great to work with too! Sasha promptly got me my paperwork after too There also was a glitch in the system and I was informed after waiting for nearly an hour up front that their system said I had already been seen, I said I have not yet been seen then was informed it'd be a few minutes. The nurse that saw me promptly gathered info and vitals, then I got to learn the entire layout and had time to memorize all of the items in the room I was waiting in from how long I got to stare at the wall. Overall I would not recommend this place solely for the timeliness and paying a good chunk of money (self pay) to wait in a chair. I hope this steers you in the right direction and that this serves as good insight for this location to improve.

Wait time are absurd. Staff wasted time conversing on unprofessional topics. I was waiting for 2+…read morehours. Clearly respect for the customers and their time is not a priority. Definitely don't recommend.

Have come here often; they're all kind, helpful, efficient, and I'm fixed up great. Then they call…read moreand follow up after a few days. My GP doesn't even do that.

I preregistered and was asked to come in right away. Standard paperwork except for being asked to…read moreleave my card on file for any additional charges. Great service and care, prescription called in.