My cat Lucy was losing a lot of weight and throwing up all the time…read moreEven though it was 6:30 at night we were able to get seen Everyone was so nice and friendly to my little girl Got after a antibiotic shot And advised me to get her different food Bottom line she is much better than before Highly recommend

I'm extremely disappointed with my recent experience at Bell Parkway Veterinary Hospital…read more My appointment was scheduled for 5:30 PM, and by 7:00 PM, I ultimately left without ever being seen. For approximately 35 minutes, there was no update other than being told that the doctor was finishing up with a critical patient. I absolutely understand that emergencies happen, and if my pet were in a critical situation, I would want the veterinary team to provide that pet with the best care possible. However, respecting clients' time and communicating with them is important as well. My appointment was for a simple consultation, not an urgent or time-sensitive matter, and could have easily been rescheduled if the hospital was unable to accommodate me that evening. I would have completely understood and appreciated being given that option rather than sitting there for over an hour with very little communication. What makes this especially disappointing is that I have recommended this office to numerous people over the years, with several of those referrals resulting in appointments. Up until this experience, my family had been loyal to Bell Parkway Veterinary Hospital and relied on them for all of our veterinary needs. Unfortunately, this experience has changed my perspective, and I will now be looking for another highly recommended veterinarian in the area. I hope the hospital can take this feedback seriously, because good communication and respect for clients' time go a long way in maintaining the trust and loyalty of long-term clients.

The staff is fine -- this isn't about them. This is about the company losing its entire mind…read morethinking a $109/month "wellness plan" is anything but financial comedy. I've got 3 cats and 2 dogs, all originally under AZPetVet with vaccines for life, and somehow they still hit me with $85 per pet just to breathe in the lobby. Meanwhile, the community is drowning in unwanted litters -- Facebook is basically a kitten Craigslist -- because people can't even afford basic spay/neuter. But sure, let's roll out a $1,200‑a‑year plan with an "$800 credit" toward spay/neuter... until they raise the price again. I can get a $35 spay elsewhere. Thirty‑five. Dollars. The math isn't just bad -- it's disrespectful. They took a system that worked and yeeted it straight into chaos. At this point, I'll pay for vaccines outright when I actually need them, instead of letting my bank account get mugged monthly for a plan I'm not using. I already have human medical insurance draining me -- I don't need a pet version of the same nonsense.

Telling me to "google it" isn't helpful at all. I called about in home euthanasia for my dying cat…read more It would be really kind and helpful if they had an answer better than "google it". Thanks anyway.

I am writing this after a difficult and emotional experience. You see, my dog of 13 years was in…read moreemergency. I went to the nearest vet office I could find. Luckily this hospital was open. I am not a client here. I have never been here before. Even though they are not an emergency vet, they still helped me. I pulled up in front of the doors to see if they were open (it was 745 am). Ally opened the door and asked what was wrong. I could barely speak. All I could do was open the door and get my dog, Wendy. I thrust her into Ally's arms. Wendy was catatonic. I asked, "can you help?" Ally said, "we got you". They admitted her immediately. Ally was wonderful getting all the preliminary paperwork going. She was kind, gracious and patient. Thank you Ally. I met with Dr. Riley, who was amazing. She did not sugar coat things and told me what we were looking at. My little dog's heart, liver, and kidneys were shutting down due to some sort of septic shock. We have no idea what caused it. It was very sudden. We had to have Wendy humanely euthanized. There was nothing we could do for her. There was another woman who helped, I wish I could remember her name. She was amazing as well. She brought Wendy in the room wrapped in a blanket so we could say goodbye. They let me and my husband take as much time as we needed and Wendy crossed the Rainbow Bridge. I know this review is lengthy and sad. But I want everyone to know how amazing, gracious, understanding, empathetic and honest the staff here was. They helped me and my husband through a difficult situation that was very sudden and emotional. Thank you to everyone who helped us today.

Never had any issues with the care they've provided for my lab. However, all they try to do is…read moreupsell you on so many unnecessary things and then try to make you feel guilty that you decline them. I feel like I'm at a car dealership with the amount of pressure to buy extra. I had a $100 credit from Pet Desk which I called to confirm a few weeks before our appointment. When I went to check out (they had tried to convince me that I needed to spend $1200 - in reality, the things my dog actually NEEDED was only $432), they told me that I didn't have the credit that I called and confirmed. I told them that I had called and it was confirmed, so she went in the back to talk to someone. When she came back she said she didn't even see my phone number because she looked it up since "all calls are recorded ". Complete BS! There was another instance a while back when I purchased their Petly plan. They had tried to tell me that I had used two of the 'perks' that came with it, when in fact I had not. All they want is your money!!

Dr. Blystone and the staff could not have been any more compassionate and patient with us as we…read moresaid goodbye to our best friend on Sunday. The care we all received was top notch. They made our experience the best that it could possibly be with the situation we were in. Our dog left this world with the most beautiful care and with dignity. Many thanks to Dr. Blystone and the Peoria facility.

Really freaked out by current trajectory of care. Misdiagnosis led to unnecessary surgery…read more Treatment for pancreatitis after that. Went in tonight to visit and was brought my dog in severe pain and quickly respiratory distress. Had to ask 6 people before anyone came and addressed. Not much accountability. Lots of excuses. Astronomical fees. Claims to be on par with top 6 in nation. After having to really get adamant just to get basic attention to health crisis seems insane. I truly hope assurances that he wasn't just suffering and ignored until I showed up true. Quick to suggest just transferring somewhere else when he's now unstable due in no small part to unnecessary surgery. Very Arizona way of making something worse taking your money and dumping the problem. Really hope they turn things around. I am terrified at this point.

What do you say other than wow ..when you are greeted with smiles and hellos!! This was my first…read moretime at Grand Paws and Frosty and I will definitely be back. Everyone was so helpful and just made us feel good being there. We saw Dr. Foster and Frosty said she is a keeper and I feel the same way. Everyone was warm and welcoming!!! It has a very cozy feel and that's good when you are stressed about your fur baby!!

NEVER TRUST THIS CLINIC WITH A SICK ANIMAL. On our very first visit on July 28th, I should have…read moreseen the red flags. While waiting, I personally heard the staff at the front desk mocking other pet owners who were calling in to get care for their pets. They acted completely irritated to be helping their own customers. My cat Gracie was seen that day for vomiting and an earache. On 8/3, Dr. Timiney left a voicemail stating Gracie's blood work showed an elevated Amylase level of 2,500 U/L (their normal high is 2,200) and crystals in her urine. In the voicemail, she explicitly stated that Gracie needed a specialized prescription therapeutic diet to address these issues. I spent two days calling back to get the food and prescriptions, but my calls were repeatedly ignored. On 8/4 at 10:00 AM, my husband and I went to the clinic in person desperately trying to buy the prescription food the vet recommended. A staff member named Taylor explicitly refused to give us the prescriptions, refused to sell us the food, and ordered us to leave the premises. She actively blocked a sick animal from receiving its medication. When we left, she sarcastically told us to "have a good day." After Grand Paws kicked us out, we started reading other people's online reviews of this clinic. Realizing through their past history that we were never going to get the help we desperately needed from them, we knew we had to get Gracie quickly to another qualified veterinarian. Hours later at 4:37 PM, Dr. Timiney left another voicemail admitting she knew we had been trying to call back and stating she heard Gracie was now declining and might need urgent x-rays. This proves the clinic knew my cat was getting worse, yet they chose to withhold her medicine and kick us out earlier that morning. We rushed Gracie to Bell Parkway Veterinary Hospital, where the amazing, professional staff immediately stabilized her with pain meds, anti-nausea meds, and her therapeutic food. Grand Paws practices patient abandonment and has zero empathy from the front desk down. Avoid them at all costs if you love your pets.

Dr. Schirmer performed PU surgery on our 9 month old kitten Winston in May. It was performed as an…read moreemergency and we were seen right away and surgery performed same day. Everyone was so kind and concerned about Winston. Erin was wonderful and the follow up appointments were awesome. If you're looking for a clinic that truly cares about animals, this is the place to go.

The place has improved a lot since changing hands. We have been using them for many years before…read morequickly changing hands without explanation or introduction. That said, the new group has proven themselves. The staff and waiting area are upbeat (they definitely like pink! Girl power!) I wish the chairs were more comfortable, but the waits are always short. Where we had one vet before, we now have 3. The hours have been expanded and communication is great. In addition, they seem to love the fur babies! The complete pet has made many changes, all for the better. I have found nothing not to like and am very pleased with their services!

We booked an appointment for our sick dog, we received an email confirmation, we showed up at the…read moreappointment time, and they said we had no appointment! We showed them our email confirmation, she just rolled her eyes, and said, " I see that, but it's not in our system!". She offered zero reason, zero apology, and told us we would have to comeback 4 hours later. We had just moved to area, the dog was sick, so we had to comeback, as I couldn't find another last minute appointment for today! The girl at the desk was smug and rude! I asked for manager to call me, Jennifer did, offered zero excuse, and defended her receptionist. Asked for proof of appointment, which I sent, she said well maybe you still did something wrong! I will enclose a picture of the email confirmation! She said I could've left my dog there and they would've worked her in possibly sooner, and I said why would I leave my dog in a place that I had no confidence in that can't even manage their appointments? We will not return. We will find a new vet for sure. Highly do not recommend Banfield.!

I found some feral kittens and fed them some cat food that they threw up 12 hours later. one of the…read morekittens continued to throw up through the night so I googled emergency vet and this place came up as nearby emergency vet. we drove over and waited in the parking lot until 7am. went inside and was told quite rudely by the check in girl that if I didn't have an appointment I would have to wait. which I get. but then I asked her to make an appointment and she said after she checked everyone else in. which I kinda get. But she didn't need to be so rude. It's not what you say it's how you say it it my book. I will never go here and I'll tell everyone I know how rudely I was treated.

They are so great I love this clinic always so good to your pets my cat had a mouth infection…read more He is way better now

Sun City West Animal Hospital was recommended to us by a friend, when we moved to the area. We…read morehave taken our pup to the vet about 4 times. We requested a specific vet for our first appointment. Much to my surprise another vet took care of us. I said I requested Dr so and so, all I was told was he's not here today. When calling for an appointment, I have found it hard to reach a human and we've been put on hold longer than one should be on hold. It is a long time out before we can get appointments and the last time to get my pup looked at in a timely manner, I had to drop him off and leave him there for a good part of the day. They squeezed him in when they had a chance. I felt rushed when I picked him up and didn't get a chance to talk to the vet to answer questions. We now go to a different vet clinic where I feel more comfortable with the way the clinic treats customers.

Dr. Montana has provided exceptional care for our dogs, both past and present, and we couldn't be…read moremore grateful. He is knowledgeable, compassionate, and always takes the time to explain things clearly and answer our questions. What truly sets this practice apart is the genuine care shown by everyone in the office. The staff are warm, kind, and welcoming, and they treat both pets and their families with compassion and respect. Whether it's a routine visit or a more serious health concern, we always know our dogs are in excellent hands. We highly recommend Dr. Montana and his team to anyone looking for a veterinarian who truly cares about their patients.

They truly care about your pet. Took Chico in for his hurt leg. He is a crazy dog lol.read more

Expensive but they were so kind and gentle with my boy. They made his transition very peaceful.read more

Thank you Dr. Brown, you and your staff made it a lot easier to lay my animals to rest. I…read moreapologize for not having written this review earlier, but Sadie's death was always too raw to allow me to do so. I will be ever most grateful to you all. I highly recommend your services to anyone whose fur baby needs a sensative release from life. Dr. Brown and the lovely women on her staff came promptly, stood by me and allowed me and my animals to get comfortable for our goodbyes. They then came with me to the burial site before they said goodbye. The next day they called to see how I was doing, I am crying as i write this. Thank you all for your kindness. Freda Barber