Amazing service, late Friday night my dog needed emergency surgery! They performed the surgery and literally saved my dogs life! It was expensive, but how do I put a price tag on my animal read more

Urgent Pet Vets - Pepe - Veterinarians Near Me - Crystal River, Florida

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Don't take your pet here if it is a real emergency. This vet literally killed my cat. We brought him here about a month ago because he was not acting right. The vet did an exam and (after $1600) determined that he was diabetic. Prescribed insulin and then assisted with monitoring his glucose levels three times a day for five days ($35 each glucose check). His levels were not leveling out so the vet recommended we purchase another vial of insulin because the first vial didn't seem to be working (another $100). When his glucose was still not leveling out, the vet kept our cat for several hours to assure that the insulin was being administered correctly and still his glucose was high. The vet then told us to stop giving him insulin and monitor him for a week. The vet did not suggest that we try a different type of insulin. We did not administer insulin the next day. By the evening, our cat was acting lethargic. He had a seizure in the morning and we rushed him to a pet hospital in Homosassa and they took him in immediately. Our poor cat was in kda - diabetic shock. He passed away soon after being admitted. They said he should have never been taken off of the insulin. Our family is heartbroken by the loss of our sweet cat and we are also out thousands of dollars while we were desperately trying to take care of him. We did every thing the vet instructed us to do and paid every single fee that was charged to us trying to take care of our boy. read more

Urgent Pet Vets - Our sweet boy - Veterinarians Near Me - Crystal River, Florida

I called prior to bringing my cat in for difficulty breathing. I get there. I'm put into a room. Receptionist then tells me the nurse will soon come in. Woman shows up, asks me several questions to determine why I'm there. Peeks over to my cat, says will be right back with an estimate. After estimating $1,200 and having to crunch my pennies for $85 visit. THAT was it! $85 for WHAT??? Ridiculous!!!! I DEFINITELY WITH A NO DOUBT, WILL NOT RECOMMEND this place!!!! They don't want to do anything than to take my money, or your money. I'm so pissed right now. Never offered anything to help. Never CHECKED my cat, whatsoever. And it was an emergency! ZERO STARS if I could. Shame on you!!! How can you feel good at scamming people and those that don't have money growing out of lying and charging them? You DIDN'T do anything!!! How about a refund??? read more

Criminally overpriced. Wanted $1600 for X-rays and medicine. I expect emergency vet services to be pricey but not 3 to 4 times over the typical rate. This business is taking advantage of people and their pets. read more

Was charged over 300 dollars and no changes with my dog! Said they gave a shot but I did not see and gave antibiotics and she is no different than when I went in! The vet don't seem to have a care about any animals! Seen it first hand when a lady brought in a dying animal and the vet would not even look at it! The lady was devastated and they end up calling the sheriff on her!would never go back for any reason! read more

I would not recommend anyone take an animal here. Our dog was hit by a car and they were the only ones open. They charged us $85 for an exam and wanted almost $500 for x-rays. Strangest thing was that the vet did not even touch the dog so no exam was done. It was a very odd experience, almost like they were afraid of a dying dog or just didn't care. Three days later we took her to OnPoint Emergency Care in Ocala and received wonderful service and the prices were cheaper. read more

This place is an absolute joke. We took our puppy there for possible ingestion of a piece of insulation. She wanted $1000 to do x-rays and tests. They are obviously only in it to rip off people for as much money as they can get. When we went there, there was not another car in the parking lot. The receptionist was snarky and rude. I do not believe this place will stay in business much longer. All you have to do is charge people a fair price and be somewhat competent and that's all most people are looking for. Zero stars for this horrible business. read more

My puppy seemed to have swallowed something in my yard and was gagging. I could not see anything in his mouth and went to this vet. Without checking his mouth nor his heart or lungs the female vet on schedule wanted to do an x-ray with sedation and blood work for over $1,500 that I needed to sign off on. While waiting I check my puppy's mouth and saw a thin little branch stuck up his gum and between his teeth that I removed. Had she done an exam, she would have seen the same thing. Instead, she was quick to suggest sedation and an x-ray. Be aware that this is overcharging for services not needed. Now they wanted to charge me for an office visit because I talked to the vet, yet there was no exam or treatment! That's not how this works and I refused! read more

I love the hours of operation. The vet is very friendly. She took care of our dog's ear infection it's been ongoing. She was the only vet in town that was able to get it under control. read more

Horrible service & rip off of $300 & my cat now has to go to another local vet because he is no better... I called and was hung up on by the receptionist in Urgent Pet Vet office Natalie & her assistant are only out for the money not the animal ..turning them into the BBB. read more

Run as fast as you can and do not go to this place. It is a horrible place. They charged me $1,025 to put my dog down. I definitely would not recommend this place to anybody. The veterinarian is rude and obnoxious! read more

this vet is terrible i would never ever recommend to go here they are not professional at all employees walk around in socks and that is besides the point i brought my animal on the verge of dying and i was expected to pay 85 dollars before my animal even gets checked on when i did pay i was walked into a room were a "vet" was looking at my animal i told them what was happening and they did not even check to see if it was breathing which is insane they immediately recommended to put down the animal which was 395 dollars for a small cat which sadly i ended up having to do i couldn't bare to see my beloved cat in that condition after leaving the vet with my small cat out of curiosity i called other vets saying the same thing for it only to be 100 dollars to put down overall do not go here unless you want a bad visit read more

I was very grateful for the compassionate way that this doctor helped my dog. She was very kind and caring to my dog and to us, and she throughly read all the results to make sure that she could give the best care to my diabetic dog. She helped me understand some of the things that would help my dog from getting sick in the future. The cost were explained to me upfront and surprisingly was cheaper than my regular vet. I went right before Christmas because my dog was ill and we were taken to a room to have my dog checked almost immediately, and the vet came in shortly there after to take care of him. I got great peace of mind in having my dog's issues resolved, and I will definitely be coming here again!! I love how people always are willing to complain and post bad reviews and a lot of people don't take the time to post good reviews, they just move on. I can tell you that the majority people that brought their dog here are happy and appreciative with the care they received because I thought my experience here was exceptional!! Really thankful that there was a vet available after after hours to help my dog, and I am very grateful and appreciative!! read more

Our beautiful Frenchton, Ruby, slashed her back paw at 8 pm on a Monday night. She was running around the house, leaving blood everywhere! Of course, her regular Vet was out of the question at that hour! We were terrified on many levels, but the Doctors Mercer put us at ease and quickly took her back to examine her. She had severed an artery and needed emergency surgery! Of course, we held our breath while trying to figure out how to pay, but once we did, they wasted no time doing a wonderful job saving her life! There were no surprises, no nickel & diming or extra charges for the follow up visits. Just great professional care, from Doctors who love their patients and Ruby absolutely loves the Doctors who saved her life. Every time we go back, she can't wait to get in the front door! We would definitely choose Urgent Pet Vets again! Thanks to Doctors Mercer and Mercer, she's a happy girl! read more

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I would like to begin by stating that the staff at Urgent Vet in Crystal River were nothing but compassionate and my problem is not with them. I had a 15-year-old cat that rapidly went into liver failure over the Christmas weekend. I was hoping he could make it until Monday when I could call them but by Sunday, it was obvious it couldn't wait. They put me in an exam room and took my cat back to have the IV put in. While they were doing that, the receptionist came to see if I wanted to pay... It was $490. A family member had sent $200 to help with the cost and I was fortunate I had enough on Care Credit for the rest. The exam fee was $65 - very low for an emergency vet. I would have gladly paid more, especially since it was Christmas Day. The prices for the euthanasia itself and the cremation were highly overpriced. The fee for euthanasia was $264 and communal cremation was $114. I didn't really have a choice - it wasn't like I could take him back home with me. I called another nearby emergency vet this week to see if what they charged was similar. Their office visit was $135 (which I expected to be high,) euthanasia was $177 and cremation was $30. If I had gone there, it would have been over $100 less than what I paid at Urgent Vet.  I feel like I was taken advantage of at a very vulnerable time when I was out of my mind with a cat that was suffering so much that I had to euthanize him. I expected it to be expensive and I wasn't asking for a hand out, but I expected more reasonable prices for the actual services and I expected it to be less expensive. read more

I was forced to put one just to leave this review. Please, if you love your pet your animal to this incompetent uneducated person. Natalie Mercer should not have a veterinarian license. She diagnosed my dog and $1200 stating that my dog should be put down immediately saying that he had a tumor in his stomach that was bleeding. We took my to Gainesville UF emergency small animal where they diagnosed him and took many and said there are no tumors his stomach is not bleeding. He does have pancreatitis because he ingested something and he is currently in the ICU. Thanks this incompetent who told my daughter that we're gonna put her dog to sleep, my dog is in the ICU $5000 later and he could've been taken care of the very night. We took him to Natalie Mercer if she had listened to us and put him on an IV fluid treatment plan. I really think that this woman needs her license revoked and she needs to work at Dunkin' Donuts and she never ever see another animal. read more

My doberman fell off my golf cart while going for our daily run and i brought him here by recommendation from medowcrest who rejected us. we did look at reviews as we where in the room already so we were a bit nervous bc our dog has a small hole that may have needed stitches. The lady that doesn't wear shoes was very nice and i really didnt mind that she wasn't wearing any lol. It was very quick for $200 but it woudlve been $320 but they decided not to shave the wound or cut his nails bc i had already cut them prior so it woudlve been a waste. they could have easily talked us into putting our dog under and getting surgery like some vets would have to make a pretty penny but the doctor was very professional and gave us exactly what we were looking for and needed so I don't think they were trying to scam us in any way and the prices are normal for a vet hospital. i wish i asked more questions about my pup but overall it was a great visit. she said that stitches shouldn't be necessary and she was right it healed perfectly on its own using the antibiotics by mouth and cream that they prescribed. For anyone else that is worried about extensive vet bills, please look into insurance it really does come in handy if your dog is clumsy! These doctors only get paid if you pay so please do them a favor. Thankyou! read more

Urgent Pet Vets - Diesel :) - Veterinarians Near Me - Crystal River, Florida

I read all of the bad reviews and still took my dog here since it was an emergency... 0/10 recommend. Terrible place, terrible staff, even worse vet, all of it was so subpar, I've never experienced anything like it.. When we first got there there was a lady sobbing (assuming due to bad news) in the lobby, and left shouting that they were all sales people. So sad and uncomfortable to hear and witness. Then we are in the room and you would truly think they have never been around an animal before in their lives. They were so weird around my dog that they ended up scaring her and she barked (that's all), and they deemed her aggressive. Then they mocked us and refused to give back our new patient paperwork / consent form. Truly so sad that this is the only option in the area for pet emergencies.. especially since they are fully incompetent. Addition - we are from tampa and visiting family for the weekend and our dog ate quite a bit of chocolate so that was the emergency. She was throwing up the entire time while we were there. Again, 0/10.. read more

My shepherd developed a large mass on his leg very rapidly. He was under treatment at his normal vet; testing had been done, and a referral to UF was given. While we were waiting on UF for an appointment, his leg split open and he ended up with a big hole in the mass. I ended up bringing him to urgent pet vets for something temporary while waiting on UF, and was told it was cancer and had likely spread. (They had done no testing. Only a quick look at it. Which makes me question because a team of vets at his normal vet's office didn't know what it was) We arrived at 8:30, and sat in a room until 10. It's an urgent care for pets, I get it, there could have been more urgent cases. But once they got to us, the whole time it just seemed like they wanted to rush us out the door, so they could go home. We were given 2 options. To bring him back everyday at $160 a day for a dressing change, or to put him down. We ultimately decided to put him down rather than let him continue to be in pain. Throughout the whole process, it continued to seem like they just wanted to rush us out the door as fast as they could. Felt like a complete lack of empathy while I was saying goodbye to what I consider my child. This was already traumatic enough for me, because at 20, this is the first time I've ever had to sign away a loved one's life, and I was loosing a loved one at the same time. Their lack of care and empathy just made it so so much worse. I will never go back to urgent pet vets. This has taught me enough to know that I will be going to UF should I ever need after hours care for one of my pets again. I did not let them keep his body for cremation. I took his body elsewhere. read more

The two women veterinarians that work URGENT VET in CRYSTAL RIVER FLORIDA, should not be working with animals. Natalie Mercer is the name of one of them and I don't have the name of the other one. I brought my cat Bootsie in due to the fact that he couldn't urinate. While waiting in one of the rooms they both came in and told me they will not treat my cat due the fact that my husband had called there and complained weeks ago, when I brought my cat in at night and they sent me to Ocala. I didn't arrive back home in Homosassa that night until 12:30am, traveling on dark roads that I am unfamiliar with, that are not divided, on a Saturday night....Unsafe travels. They told me to go back to Ocala, after I had informed them that I had just gotten back from a driving trip from New England, had driven for 8 hours that day, had driven 14 hours the day before. I was tired, stressed out because of my cat, (who was in obvious pain, crying) and under duress due to the fact that they were adamant that they would NOT treat him, unless I called my husband and told him to never call there again to complain, which I promptly did, as I sobbed. They told me that if I didn't want to take Bootsie to a Ocala, take him to Gainesville. This was at 8:30 p.m. They are supposed to care for animals, not care about their pride being hurt because someone scolded them. After refusing to leave with my cat in pain, they gave me two options... #1. Having them do the surgery at a cost of $2,500, which they obviously didn't want to do because it would have taken them past there 10:00 closing time, with no guarantees that the cat would make it through the anesthesia. I saw THAT writing on wall!! #2. Euthanizing him at a cost of $376. I have since learned that they could have easily drained his bladder that night ( Vet on YouTube) and I could have taken him to my regular vet the next day. Also that this is a common occurrence in male cats urinary tract. Not wanting my cat to be in any more pain or distress I chose option #2. I'm sorry Bootsie. You were the best cat EVER. I love you, I miss you and if given the choice again, I would NEVER EVER take you to those two uncaring, pride filled, self-centered, money hungry,power tripped so-called veterinarians, THAT COULDN'T HAVE CARED LESS ABOUT YOUR PAIN OR YOUR LIFE! I will say that in finality they seemed like they felt empathy for me since I was uncontrollably sobbing the whole time that I was there. They DID walk me out and carried the box with Bootsie in it. And they seemed sincerely sorry for me. I really wish they would have given me that feeling of empathy from the moment I walked in there. p.s. my advice would be to do your homework ahead of time, find a place that you would take your cat or dog or any animal under emergency conditions, so that you won't be subjected to the same pain that I'm going through. read more

Urgent Pet Vets - Bootsie - Veterinarians Near Me - Crystal River, Florida

Visiting Lecanto over the weekend and our Sr. dog hurt herself jumping off the bed. Not finding a close by, emergency animal hospital that was open, we found Urgent Pet Vets, they were so friendly and quickly got her in to X-Ray and thankfully nothing broken, it was only soft tissue damage nothing a little pain meds, muscle relaxer, and rest won't fix. read more

STAY AWAY FROM THIS VET!!! Dr. Mercer walked in to the room with NO shoes on (socks only), leaned against the wall and looked at my German Shepherd from a distance (my dog is very friendly). She suggested an x-ray of her lungs to see if there was cancer. I was there to have a growth removed from my dogs lip. The estimate was $2800 and that was declining the x-ray! I was shocked at this estimate and declined her services. She still charged me $85 for basically 10 minutes of her time and for a grossly inflated estimate. I wish I had seen ALL of the bad reviews before I made the appointment. There is good reason this business only has 2.5 stars! I took my dog to another local Vet and had the growth removed for $348 which included take home medications! The greed is disgusting! Notice... she has NOT claimed her business on this platform and to my knowledge she is not on any other social media sites. I honestly don't know how she is still operating a business. I hope this review saves someone else from wasting time and money at this Vet. I felt robbed actually... read more

Brought a slightly sick kitten to them. 6 hours later it was seizing and dying in my hands. This was predictable. It was a result of them poisoning a 4 week old slightly sick kitten, and creating a for profit unnecessary treatment that killed my kitten. Read. The. Reviews. I paid 195 dollars to have them take a slightly sick kitten in their words nkt mine, and watched it twitch, seize, become poisoned And die. Unnecessary treatment. But they were my only option And I screwed up thinking this was a vet And anything less than an unconscionable, evil; do anything for money racket. If you want your animal to live, don't bring it to these death merchants. read more

There's a reason they have a low rating! I have a cat that needs anti-seizure meds. I work M-F and was told Urgent Pet Vets would be able to see me on Saturday. They gave me a script for meds and I went on my happy way. This was last Spring. I called them a week ago and specifically asked if they could give me a refill on the script or did I need to bring my cat in. I was told since it had not been 1 year since his last visit, I would be able to come get a script refill from the doctor. I live over half an hour away so I made sure to call first. Today (Saturday), I got there and was promptly told I needed to have my pet with me and they could not give me a refill. I asked to speak with the doctor and was told she was "busy". I was the ONLY person there so I'm not sure what she was busy doing. Do not even bother with this place. They are not super friendly and then they were no help at ALL. If they can't even communicate within their office staff of what procedures are, I certainly would not trust them with my pet. read more

Rip off! I recently visited the clinic with my dog who injured his paw. We are visiting from out of town and was late in the day so did not have a lot of options. Should have known when I called there was it was not busy and there was not another car in the parking lot. The initial price to evaluate my dogs paw was $1300. They wanted to do multiple x-rays of his spine and leg and I said no I just wanted one of his leg but the cost remained the same at $783. The best price I was able to negotiate after cutting back everything I possibly do was $998. Dr. Mercer, who acted as if she had grave concerns upon her eval found nothing in the X-ray and sent us home with some pain medication. The next day my Boston was not even limping so, basically we spent $1,000 for nothing. In retrospect, I wish I would have left and driven another 1/2 hour in pursuit of a reputable, reasonable vet. Laurel Barrett read more

DO NOT, I REPEAT DO NOT, take your pets here whatsoever. Unfortunately they are the only Emergency vet in our area, so we were forced to go here. Our dog injured his leg on a Saturday night, we were worried it was broken it was so bad. Ran him 45 minutes to Crystal River. We walked in carrying him because of his hurt leg (he couldn't/didn't want to walk, nor did we want him to). Once we handed him over to the "Lead Tech" she put a make shift leash on him and put him on the floor. She then proceeded to FORCE him to walk. Not only force him to walk while clearly in distress, she brought him to a small set of stairs and DRUG him up the stairs when he couldn't make it up them! Poor animal, with a possible broken leg and in terrible, obvious, pain was forcefully drug up the stairs with his back legs trailing behind him. When confronted with the situation the ultimate decision that was made was that Urgent Pet Vet would be REFUSING SERVICE because "they assumed that we wouldn't be happy with their service in the end". They were told that it was no issue with the establishment, but with that tech specifically, and were asked to please please please treat our dog because he was in so much pain and they still refused. When the time came to bring our dog out and to the car, my mom was in there by herself dealing with the vet. We were out in the truck with my 4 year old nephew. The vet, nor anyone else, offered to help my 5'4" mother pick up her 45 lb. dog and carry him to the car. They also just stared and watched her struggle to open the door while carrying him, not even offering to open the door for her! Complete and utter lack of compassion for animals and their pet parents. Should not even be allowed to look at another dog much less treat one. read more

I do appreciate that there is a place close by for pet emergencies without having to go to Ocala, however had to pay $65 for a "physical exam" and yet the vet never even touched my dog to examine him (he had been vomiting). They gave me an estimate on what work they would do ($1300) based on what I told them what his symptoms were. Didn't take temperature, didn't feel stomach, didn't touch him at all. I would have been happy to pay for the exam fee, if he had been examined. The fee was basically to give the estimate. Not cool. read more

Told us there would be no charges until they gave us an estimate. Wanted twice as much as humanitarians so we decided to leave. They threatened to call animal control to pick up our cat unless we paid 65.00...for nothing done, no services, no exam. Meanwhile, the gentleman next to us paid 2000 for his dog to be treated for a seizure, the dog was placed on meds and when it came to, nipped a staff member bc the poor dog was so confused and sick. They called animal control to pick up the dog after collecting the 2000. Don't come here, you and your pets deserve so much more. Take the trip to UF emergency or anywhere else. read more

They just want to charge you for X-rays no matter what is wrong. We have taken our dachshund here twice. First time he had a UTI. The Dr tested his urine, but also wanted to do an X-ray because she said male dogs don't get UTIs and it could be something else. it was a UTI as we thought. Cost over $800. The next time we went here, his front paw had a red bump with black inside it. He was not walking on it at all. He also had a fever. The DR said the bump was "normal" and insisted on taking X-rays of his BACK. They took X-rays and an outside source read them- took an hour. They said his front paw hurts because of his back. She gave him muscle relaxers. $700 this time. He is still not walking and I've called his regular vet. Everytime they see a dachshund, they assume anything wrong has to be their back, because dachshunds are known to have back problems. When they actually do have a back problem, it affects their back legs, not the front. If we have any more emergencies, we will go to UF in Ocala. read more

Cannot handle a tame house cat without hurting them. They don't let pet owners go back and try to handle all cats with gloves. Don't take you cat here! Ever! read more

Got home to find the cat covered in piss and diarrhea. After some harsh words my stupid kids admitted to feeding it skittles and inca cola. I don't even know where these sh*theads could've gotten some Spanish soda from but I was drunk so I didn't bother to find out. Needless to say I thought little Hannah Meowntana (jackass kids again) was doomed. Called Urgent Pet Vets and after laughing at me for a few minutes the sweet girl on the phone said not to worry but it was probably best to bring your cat in. They gave her an injection of fluids, some pills to take home, but refused to take payment in child labor. Only thing about them that pissed me off. Hannah Meowntana is home and happy now and the kids are with their deadbeat mom for the next week so if the girl at the desk wants to come over for a drink I still have some of that Latin soda lying around here somewhere. read more

The person answering the phone at this establishment, Emily, refused me when I asked to speak with management regarding a lack of COVID Protocols, hung up on me, and neglected to take me up on a chance to make an apology before I posted this review. I will not give money to a business that endangers public health, endangers its animals, and demonstrates the worst of the worst when it comes to customer service. I will be reporting them to the agency that licenses healthcare providers read more

Dr. Mercer is amazing! I continue to bring my cat to them becuase they love him and take care of him as their own. I would highly recommend them in a state of emergency. She saved my boys life and gave me options when he needed to be transferred to a surgeon for PU surgery. I can't say enough to the honesty and compassion they showed me during such a difficult time. I'm thankful everyday for their hours. Without them I wouldn't have my Meowmers. read more

Urgent Pet Vets - Meowmers staying overnight at UPV. - Veterinarians Near Me - Crystal River, Florida

they will lie to you about what's wrong with your pet, give your pet medications that they do not need to be on, and gladly charge you hundreds if not thousands of dollars. oh and the receptionist will lie and type in false information to cover up for the vet on s report/chart. we have proof our dog never had what they diagnosed her with, and brought it to the vet's attention and she immediately turned very hostile and rude. she is very unprofessional and had no bedside manor. read more

These people do not love animals: they are all about capitalizing on your pet's suffering. I went there for an emergency with my senior bulldog. I waited in a room for over an hour while my dog was suffering /vomiting and he collapsed and aspirated. I ran out to a ask for help, and a few minutes later a vet opens the door and begins asking a few questions. She did not touch my dog and never left the doorway. After about one minute she left. Then the receptionist came in with an estimate of almost $1400, including a $679 charge for xrays. I said can't we have an exam first? I was told I could not be present during the exam because they needed a "controlled environment." What kind of bullsh*t is this? I am here with my dog in distress and you have not even taken his temp! At this point I would not even want them to touch my dog. I said I am going to another vet, you people obviously do not care about animals. It's all about the money. So I tried to leave and was told I had to pay $65 for an "office visit." I said, no thank you. Then they threatened to call the police and I said go ahead. I would NEVER ever return to this place. It's a wonder that they are still in business after reading the many bad reviews. It seems that their real business is taking advantage of people in distress through overcharging for their services with no care and concern for the life of your beloved pet. read more

This Urgent Pet Vet got a 5 star rating from me. Everything from the initial phone call, directions to the place and the pleasant greeting and quick exam of the pup, was superb. I left my house about 4:45. I was home at 6:10 PM. They did not waste anytime getting my "broken pup" all fixed up! They got my pup into a room as soon as I walked in and had a tech in for a quick look. This 7.5 month old pup presented a piece of bone stuck in its rectum. The pup was given a mild sedative, and then they gently removed the bone. There was obvious discomfort for the pup, but the vet provided some meds (pain relief, antibiotic and anti-diarrhea). The total cost for this visit was $229.00. Keep in mind that this was an emergency visit on a Saturday afternoon. No "Emergency walk in fee". Just standard fees for the exam, procedure and meds. So very much impressed! I've got their card and would highly recommend to my friends. read more

This has to be the worst vet I have ever been to, Couldnt tell you her name she never introduced herself in the 3 mins she spent with my dog, never touched my dog, said hello to my dog nothing, I believe the vet tech should have a vets license, as she is the only one that advised what they were going to do what it would cost, This place is also extremely unorganized and just unprofessional, will never take my dog here again! read more

AS a local veterinarian, I feel that Dr. Mercer has filled a greatly needed gap in our acute care in this county. I have referred my clients for after hours care or care we can't provide and have gotten nothing but fantastic feedback. They are caring and very thorough, they are reasonably priced. I do advise call before you go as they are the ONLY place open after hours. If they are in the middle of a intense case, you might need to wait and a quick call can let you wait at home or head right in. Thank you Urgent Pet Vet for providing a necessity to Citrus County. Please realize they are only 1 vet at a time there so there is a limit to how many they can see. Also realize they are NOT a 24hr care facility, but 3pm-11pm Tuesday-Friday (closed Monday) and open 10am-10pm Sat/Sun and Holidays. read more

I took my cat in to see Vet because she was straining to have a b.m. but could not. It was on Friday late afternoon. Bill was listed at $1,097, but I reduced it down to $827. X-rays and urinalysis were done. We left her and had a call saying the doctor wanted to talk with us. When we arrived back, a tech came in stating we would not see a doctor & said apparently she was not eating enough. I was able to get her an appt. with her regular Vet who asked me if they had given her something for her urinary tract infection. I said I did not know she had one. My poor cat went to her litter box every 3-5 minutes over the weekend trying to poop but urinated each time. She had to be in pain from UTI. She was given a prescription by her regular vet for antibiotic. Employees and Vet friendly at Emergency Vet Care, but I cannot recommend it as my cat received no treatment and I was not allowed to talk with Vet at pickup time. I called on Saturday, was told a Vet or tech would call me. I never got the call. As a retired R.N., I would possibly have been fired for this lack of care. read more

They've always been great and caring with any pet I've brought there for the last two years. I've never felt they've done unneeded scans or bloodwork. I've also felt the prices were fair for an urgent vet. Dr Mercer also comes out and defends and protects her employees when people come in acting rude and nasty they are the only ones there and are more important than anyone else and that speaks volumes to me. It's a walk in urgent care vet. If someone gets there before you with a serious emergency then you have to wait. It's how it works. read more