I would never go here again. The nurse was rude, seems like she was there for a paycheck and not…read moreto take care of a patient. I said I was cold, she brought a blanket to me and i felt she was very condescending. Once I told them I was a RN, they treated me better..: I shouldn't have to say that to get simple, basic care. I would NEVER treat a patient like she treated me! She put a tourniquet on WAY too tight (and I expressed my concern). When I told her I was having pain when she was trying to start an IV, she just kept going. I have photos of bruises from when she unsuccessfully attempted to get an IV. She didn't stop when I told her it was hurting me. She broke every capillary in my hand. Just look at the pictures! The "patient manager" or whatever they are called hasn't returned my call.

This is the place that was in the news for malpractice. A 19-year-old came in with Covid, and the…read morehospital placed her on high doses of three sedatives. She had trouble breathing and the hospital placed her on Do Not Resuscitate without consulting the family. She died. The family tried to sue, but the hospital won. Pretty sick.

I had surgery there recently. I have a complaint about the…read morepre-operative process. I do have a compliment on the post-op too. The two nurses that did the pre-op it seemed like, well the one that tried to do the IV on my left arm blew it.....twice. The other one that was doing the stuff on the computer (Teri), well, it sounded like she said the one that blew my veins that she knew there was going to be a problem when she saw me. So, I don't know if she was talking about me (didn't she figure that I'd hear her?) and how can she just tell by looking at me, without looking at my arms. I don't know why there would have been a problem either because I had at least 64 oz of water the day before, in addition to my tea and three servings of chicken broth and 1 1/2 servings of Gatorade. I have never had an IV on the back of my arm. It's always been on the inside of my arm or on the back of my hands. So, I'm not sure why they said 'there's better veins there'. Well, obviously not if the one nurse blue both veins and the other one complained about how I looked. The 1st nurse slapped me very hard on the arm, too. I will say, however, that the postop nurse, Ella, that was my discharge nurse.....she was great. She was very helpful, So maybe she needs to teach the preop nurses. Also, it seemed like the Teri wasn't quite sure what she was doing because she said something about not being sure what they needed for what she needed to do. It seemed like she didn't quite know what they needed for the type of surgery I was having? Not very happy with how pre-op went. My arm as looked horrible for the past week too. Here a few progression pics of it. Also, I tried contacting patient relations, but have heard nothing back, so I guess they don't care.

I always wonder what is the point of hospitals like this... Why don't you clean this mess up and…read morebecome a pillar of the community??? Why remain subpar??? What is your end goal??? To be the absolute worst??? You have a few good employees that really care and you are allowing lazy incompetent uncaring morons to run the show... This isn't a burger joint it's a hospital for human beings!!! If you see a group of nurses standing around talking gossip instead of being busy doing everything possible to give quality care to the patients and families you will find the problem... If you see one person doing all the running and caring to take care of everyone and you don't help them and acknowledge their efforts you are a part of the problem.... I will check back in a week to find out if you are cleaning this up or just carrying on the horrible behavior... I will be taking this up the chain of command....

Typical urgent care nothing out of the ordinary here. Just a place to go to to see what is wrong…read more Some of the staff are friendly and helpful.

We love our Doctors but the Billing Dept is terrible!!! We have been working with our Health…read moreInsurance and Prevea Billing to determine numerous discrepancies with our Bills. Many of the items being charged to us are discounted rates that our insurance company negotiated with Prevea that they did not apply to our invoices. Sometimes they do, but mostly they do not. We were sent to collections and forced into a payment plan, even though our insurance was paying towards these invoices while we tried to work out these issues. To top it off, one item we were sent to collections on was a check that they mis-applied and showed a non-payment. Before they even review your issues, they start making excuses on why the charges are there and blame the insurance. We talk to billing numerous times every week and they send us to the manager's voicemail that is supposed to respond within 24 hours as promised. We do not get call backs. They will not give managers numbers, emails, or any other information to help this process through. I have all of my documentation organized and labeled for review but they will not let us get that information to them. They also will not meet in person to resolve this issue. It is very disappointing and if this is not solved immediately we will be forced to seek other Healthcare Providers. We loved our care and doctors, but can't endure this process any longer. It is too stressful trying to deal with these issues. 5 stars for our doctors and 0 stars for this billing nightmare.

I am visiting the area for three months as a tourist and have been to the Manitowoc Aurora urgent…read morecare on Dewey, as well as the Clinic and Hospital on Memorial Drive during my stay. Everyone I have interacted with at Aurora has treated me above and beyond my expectations. They have been professional yet caring and friendly and all I encountered seem to love their jobs. From a visitor's point of view, whoever designed the buildings and signage deserves kudos for making them feel open, easy to navigate (including the signs on the inside of the elevators), and comfortable. Aurora has made my current health issue far less stressful than it might otherwise have been. Thank you so very much.

The closest clinic to my house. I go here for my yearly health screen. Be aware that Medicare…read moredoesn't pay for a vitamin D3 test (a good thing to know). Doctor Linboom has moved on. He was my favorite doctor. Now manned by a very capable NP. As said before, you're better at just walking in. If you forget a mask, they are available at the check in desk. If you need urgent care, or a referral to a specialist, health screening, or your yearly check up, it would behoove to go here and get taken care of. They are very nice.

I live in Milwaukee but on a recent trip to Door County, I unfortunately landed in the ER…read more I've been in the ER in Milwaukee with my mother on a few occasions and it's typically and 8 hour or more ordeal. Not so here. Obviously, a lot smaller area population-wise but happy to report I was seen almost immediately, the problem was identified quickly, IV was administered, and I was out in time for my dinner reservations. My doctor was kind and kept me informed throughout the process. He put me completely at ease and explained everything thoroughly and answered all of my (and my husband's!) questions. My nurse (Joe, I think?) was also very kind and professional throughout my experience. No complaints! Hopefully you don't find yourself in Door County in need of an emergency room but if you do, you can have confidence that you'll be well cared for here.

We moved here from a large metropolitan area and have been very pleased with the medical care at…read moreDCMC. We have used the urgent care, emergency room, lab, and doctors All were professional, courteous, and competent.

Gone there numerous times since opening and have always had great "service" on any health concerns!…read more office people were also very helpful! Doctors and Nurse Practioners were great listeners and very thorough too!

I brought my son in to be seen for a blisters in his mouth and throat. The nurse practitioner…read morerefused to run any diagnostic tests because he didn't have a fever and his tonsils were "fine". My son doesn't have tonsils... I would recommend going somewhere else as you may not receive proper care here.