I give Sandrine the interior architect 5 stars, very helpful and drew up a great design. She asked what our budget was and was able to make adjustments to the design so that we didnt go over our budget.
Quality of cabinets 5 stars, they are beautiful
Cabinet installer, Jonathon, 5 stars, he placed blankets on the floor to protect the floor from being damaged by his tools, he even vacuumed up at the end of the day! Lovely young man. Excellent craftsman
The logistics fellow, I'm withholding his name as I don't feel it's right to publish it when you're dissatisfied...our new floor had some damage when the cabinets were delivered. The logistics man told us to contact their movers to place our complaint. I asked my husband to call him back and tell him it was Urbana who should call them. The next day he showed up with the movers. Moving company said that they had never had a complaint in 10 years. The lead fellow asked how did we know that they did the damage and then asked what the fellow looked like who did the damage. My husband watched the mover drop the crate on our newly finished floors and then push the crate to the side. Careless. Left gouges and scrape marks in two places. When they arrived to deliver the crates, we asked that they use blankets or place cardboard on the floors. We explained that the floor had just been finished two weeks prior. One star because they didn't damage the walls.
I received the invoice for the last payment instalment and immediately called and paid it. While on the phone I asked the logistics person...not accounts...as it was the logistics person who answered and took my payment ...would we be compensated for the damage. He said he'd contact their movers. We have the paper trail and we were never contacted or compensated.
Therefore 3 stars. And a warning to the neighbour down the street about the movers when her cabinets are delivered.
otherwise... I'd give 5 stars. read more
