This review is about the service of urban stay. I was actually very happy about the property.
In my arrival email, I was told that the keys were "Collect the keys from another property nearby". Nearby implies something within sight. No, this is a 10 min walk, a couple blocks over. Also, when coming from the subway, it's even farther away so it's not even along the way. This is ridiculous. At least you are able to leave the keys in the mailbox when leaving, though I was so frustrated (in the cold rain) when I was traipsing from the "nearby" pick up that I decided I was just leaving the keys at the place no matter what and was never coming back to this site off location.
I arrived to the apartment and was pleased at how many outlets were available and the spacious kitchen and bathrooms.
Then I tried to get on the WiFi. I couldn't find the network and tried it on my laptop, in addition. To phone. I restarted everything. I ended up calling the service line at 4pm (activating my chinese cell for an astronomical cost) and they had no idea which apt I was in or who I was. It wasn't an emergency so I was told the specialist may contact me, but would do so before 6 or otherwise the next day. I never got a call.
I ended up figuring it out myself using my arrival email and while it implied that it would have been a variation of the network that was showing up, it was that one and the password in the email.
Everything was great after that because I didn't have to involve the service company.
This place is way too expensive for that kind of service. They also obviously have many people who aren't from England staying there, judging from the information from the help guide. It's very difficult to call and have data when you are visiting another country. read more