I love UD! It's always my first stop when I go to the mall! It's a much better experience than what MAC and Sephora provide! The girls are UD always know how to treat their customers! I've been coming in since the store opened in 2016 and have made amazing relationships with some of the girls, which of course helps with sales, so it's a win-win.
I'm past months, I have had a couple bad experiences with the new manager. I believe her name is Amy. I went in a while back and asked for one of my favorite girls and the manager had said that she wasn't working, but I shouldn't ask for particular artists because everyone there deserves a fair chance with everyone, but my favorites know my skin well enough, they know what types of colors I like, what lipstick types I like, they even remember what colors I have and the palettes I have. So, I don't believe that everyone should get to work with certain customers, especially regulars they go in once a week or so.
She was also scowling at me when I denied her service and I didn't feel comfortable looking around anymore and I didn't end up purchasing what I wanted to. A few visits after that, when I would walk by, she would look at me kind of rude, again, making it to where I didn't wanna walk in there.
The other girls make me feel better when I see them, but it still makes me feel skeptical about going in because I don't want to deal with the manager. Next time, I will be contacting corporate instead of writing a review on yelp. read more