Zero stars should be given to this establishment though not an option. Avoid this place if customer service means anything to you! The owner and his son have zero customer service skills.
Called on a Thursday to order a keg for a party the following weekend, called back on Tuesday to confirm the order was still on track and was told it would be delivered the next day. Wasn't able to get there the next day but instead the day after that. Arrived to be told there was no keg, was sold to another customer. The son was not willing to help resolve the issue other than placing our name on a list for another order and consistently tried to walk away from us. Took our empty keg at that time and refused to give us anything in writing that it was taken without return of deposit due to another keg needing to be ordered. I called the next morning to speak with the owner and discuss our customer service experience, he was WORSE than the son. i was told to stop talking several times, was not offered any resolution other than to place another order and repeatedly told it's just Beer. I couldn't even get confirmation that they would ensure the issue didn't happen with the second order. When I tried to mention the experience with his son the day before he didn't want to hear anything I had to say after their error was made, I was told again to stop talking, be respectful (which was not at all how I was being treated) and again that it's just Beer.
The fact that this experience to them was about "just beer" and not how they treat customers and resolve their mistakes goes to show what kind of people are running this place. When a customer does their due diligence to place an order, follow up on the order which again was ordered for a party that it now won't be available for, and all they could say was sorry we sold it doesn't show that they care or will correct their error. I was spoken down to throughout the entire conversation like my issue didn't matter and will never do business with this establishment again. read more
