I cleaned out my closet and brought the more expensive/designer brands to Uptown Cheapskate in Tyler. They said it would be a couple hours but ran a bit over, which is fine. They offered to donate the items they didn't want to charity which I was happy to do. When I came in to "review my offer" I saw they had taken a few of the dresses and 2 Kate Spade purses but I didn't see my pair of Golden Goose Midstar Italian Tennis Shoes in the box. When I asked about them, they said I signed up to donate so I couldn't get them back. After explaining that they we Designer Tennis shoes and I didn't want them just given away, they finally said I could have them back. They said since it had been 4 hours since I dropped off (not my fault, I had to wait for their text and they told me it would only be 2 hours), they had no clue where they were so I could look for them myself. They proceeded to give me 2 huge trash bags full of people's stuff for me to dig through to find them. Not in the bags. They then asked me to come back after they had staff come in from lunch to help find them. I waited in the parking lot until they called stating they had found them.
I get that mistakes happen and that I signed up to donate the items they didn't want. But being that I've seen Golden Goose sold in their store before (main reasoning I brought my items there to begin with) I know they know what they are and you don't just donate a luxury Italian brand to Salvation Army. Especially without informing the customer. Just let me know they don't sell well in your store or something and I'll find a buyer myself. The fact that they didn't even mention they wouldn't be taking them and had to wait for other staff members come back from lunch to find them, makes me scratch my head a little bit and wonder if someone was trying to get a free pair of lux tennis shoes.
All this to say, just be careful taking luxury items here to sell. The whole situation just does not sit well with me which I hate because I loved this store! But I probably won't be back. read more