This location is a very spot with very little parking for customers. I'm not even sure there's enough for employees lmao. When we have shipments it's usually a pretty quick easy transition. I'd pay for the pick up service but we normally send multiple boxes and airs bit more than we wanna pay on top of shipping! I Dread coming because of parking but the staff is always very nice. read more

UPS Customer Center - Shipping Centers Near Me - Jacksonville, North Carolina

I can't believe the difference in service between the USPS and UPS. After having to write two very negative reviews for the Postal Service I am delighted to counter balance them with a five star review for UPS. It was my mistake when shopping and having a purchase drop shipped to my daughter. I was rushed in my shopping so when it came time to check out and pay I was delighted to see my daughter's name and address stored on the website. I clicked on her name, chose UPS as the shipping method and paid for the order. Friday night, about 8 hours after I had placed the order my husband alerted me to the fact that the order had shipped but to a wrong address. The address stored was a rental house where she lived five years ago. Oh my, what was I to do! I started by calling UPS and provided the shipping tracking number and explained the problem to the gracious UPS Customer Service employee. She asked what was wrong with the address and when I explained it was an old address in a neighboring city she said she couldn't make that big of a correction to the recipient address. She did offer that I could have the shipment held at the UPS Customer Center in Jacksonville, NC and have the shipment held for pick-up. I called my daughter and she agreed this was the best option. Today she went to the UPS Customer Center in Jacksonville, NC and had a very positive and smooth experience. She called me after retrieving the package and exclaimed how nice the lady was that she dealt with. So I made a purchase Friday afternoon and it was available for pickup today, three days later, on Monday afternoon. Woohoo, UPS deserves five stars. (USPS needs to take a lesson from this service.) read more

Sent a package to my daughter in Florida who was away from home for her first holiday. I mailed the package on November 19th, paid extra to ensure timely arrival prior to Thanksgiving. My daughter got her package on Wednesday, December 1st - after she drove to the UPS hub in Tampa, FL and picked up her package. God only knows when she would have received it had she waited for UPS to actually deliver it! After 6 separate calls, speaking to 5 different Customer Service (CS) reps and 3 supervisors - my daughter had to go to the local UPS hub to pick up her package! I had sent it on the 19th, paid extra to have it delivered before (the 25th) Thanksgiving (scheduled to be delivered by the 23rd). A CS rep, named Sergio, hung up on me after I requested to be connected to a supervisor because I wasn't happy with his handling of the issue. In addition to hanging up on me, Sergio initiated a request to change the delivery address of my package - which I NEVER requested l, needed or wanted. Contrary to the CS reps "recipient not listed at address" & that "the delivery address was incorrect", she's lived there since we moved her in August, not to mention - I've sent multiple packages to my daughter at the listed address. The first supervisor I was finally connected to didn't speak English and hung up on me as well, instead of transferring me to an English speaking supervisor. The first two reps I spoke to didn't actually take any action on my issue - or they didn't put any information into my account, so it wasn't until the third rep that any of my attempts at resolving the issue of getting the package delivered was annotated. Additionally the address change requested by the CS rep further delayed delivery & caused an unbelievable amount of confusion with each subsequent call for assistance. I'm disgusted by the flagrant lack of oversight of CS reps and their unprofessionalism in assisting me with getting my package delivered. I will NEVER use UPS ever again. Photos attached show the ridiculously long process of the package. read more

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I have used this location multiple times now and every time that I've been here it has been an absolute amazing experience. Everybody inside has been very cheerful and willing to help me whenever I've had a problem which is pretty much every time I've walked in the door. I have always had something wrong with my package that I have needed to mail out and they have always been cheerful and willing to except the problem and fix it for me. They have always offered a solution to the problem without turning me away and especially considering I am driving about half an hour to get here. I love the fact that I can ask them pretty much any question and I have an immediate answer with a follow up of asking if I have any other questions right afterwards and not just trying to push me away. If you need help with any of your package work this is the location we go to. read more

I Cannot believe how horrible this company really is! My package was scheduled for the 9th, it arrived at the Jacksonville NC location on time and it did not make it to my door on time! Now on the 10th its still processing! This is ridiculous, I have never ordered anything using UPS and my package arriving on time or early! FedEx on the other hand, there's been multiple times that I have received my packaged earlier than scheduled! but these ppl here need to get their act together!!! Unsat!!!!!!! Epic failure! Never again!!! read more

Ups has had my package in my area since may 8th I keep getting a out for delivery message in the morning and then around 6 when the office is closed I get a message saying delayed they are reporting the delay is caused by weather or natural disaster witch is not true and there is no way to contact a live person. read more

We had the pleasure of meeting Laura at the UPS Store at 213 Center St. Jacksonville NC!! She was so efficient and helped us get our package all taken care of in record time! It was Dec 28 2021 and we were in a hurry and she just made the whole process easy and fun. I hope she sees this because I wanted her to know that we appreciated her time and ease of manner and she was fun to talk to. Thank you Laura! read more

Absolutely horrible customer service from their "supervisor" I am missing 4 packages that they picked up from the post office in my town. They never scanned any of my packages and now I'm being told "sorry but it is what it is and maybe you will get lucky and they will show up". What kind of supervisor says that to a customer!?!?! read more