This is an odd place. You have to go here if you have missed your UPS pickup and they have given up on trying top deliver it to you. Firstly, it is in the middle of nowhere, its desolate, you feel like you are driving to Area 51. Secondly, they have very strict rules here. Parcel pickup is only from 8:15pm till 9:15pm. You have to stand outside the building in line till exactly 8:16pm (the UPS guys watch is running one minute late) before they let the line move into the building. This is rather unfortunate if it is below zero degrees or snowing heavily. So if you ever mess up and are not around for your UPS deliveries that require signatures and it is winter, bring a warm coat and stay in the car till close to 8:15pm. Don't do what I did, which was skip the jacket altogether, thinking I would be the only person in Area 51 at that time of night and stand in line shivering to death for 20 minutes. read more

Closed to the public! How ugly and greedy can you get? Signature required , I have three choices. Stay home from work so I can sign for my prescription Forfeit the purchase and have it sent back to the pharmacy which does not issue refunds Or PAY these assholes a fee to reroute my package to another location Fuck ups. read more

UPS Customer Center - And the brown truck you drove in on - Shipping Centers Near Me - Chelmsford, Massachusetts

Worst ups place I've ever been too. Nobody knows anything or how to assist and find a simple package. I hope ups goes out of business really. They are all useless. read more

I would give this place a lower score if possible the young man behind the desk was rude and unprofessional. He claimed I swore at him when I never did and tried to kick me out of the facility. All this because they would not follow the instructions that were given to us by their own customer service number and release our package to us. I had tracking info, ID and all verification showing that the package for my wife and she even got on the phone with them and I also had her ID. He told me to leave and then proceeded to get on his phone and sit on the conveyor belt. read more

UPS Customer Center - Shipping Centers Near Me - Chelmsford, Massachusetts

Blocking the street to shoot the shit. There is a time and place for this. Cars could not get down our dead end street. Cars could not leave either. Blocking us in. Took me taking pictures for them to leave. Not impressed. Time and place to talk, not blocking us in would be nice. read more

UPS Customer Center - 2 ups trucks blocking our dead end street to shoot the shit. No one could get down the street no one could leave. - Shipping Centers Near Me - Chelmsford, Massachusetts

Bought an $800 Espresso machine from Seattle Coffee Gear 8 days ago- paid for 2 day delivery. Last Monday it said it was enroute from California- today 8 days later it said "Delivery Today" them at 1pm "Shipment Delayed due to severe weather or Emergency " Weather here has been sunny 60s. UPS has no clue what they are doing except lying to customers. My Shop app shows the package in Chelmsford MA Delayed due to severe weather UPS IS A JOKE. From now on if I make any kind of online purchase I'm demanding they use FEDEX- Rarely ever an issue with them. read more

Still waiting... Hopefully my boss doesnt fire me because I was depending on this package to come last week as advertised read more

This is a Terrible location in Chelmsford! is slow and doesn't scan packages correctly most of the time! The manager sean is rude and doesn't know how to get people their packages as promised. I feel bad for you if you have to see your package stop at this hub it's terrible and it might never show up read more

Shipped a Next Day Air envelope with critical documents from a local UPS Store. 36 hours later it is still stuck in Chelmsford! Was told that it missed some cutoff time - I sent it in the morning, so that's not really possible. Will not be sending anything via UPS from this area - the Chelmsford location is a hub and it is a complete mess. read more

Closed at 915am on a Tuesday when web site says 830. Drove all the way here and no signs on the door to show times.

UPS now has a confusing website designed to change your personal delivery address to one of the UPS stores, probably to save them a little delivery cost. But if you make an error you can't cancel it! Then they no longer can locate your package by its shipping number, but simply say that the shipment was "cancelled". UPS cannot be reached by phone. You get a computer that tells you to "press 1" to enter the shipping number, but then just restarts the phone call process from the beginning. I have advised Amazon to use other shippers in the future, as UPS does not really offer package location details. When the Amazon service rep did reach UPS by phone, UPS lied to him about where my package actually was. read more

This location is ridiculous. Anytime Amazon gives this order to UPS for Shipment it takes nearly a week extra to get my package. This time, the package went out for delivery but then got brought back with the message "Delay in Delivery due to weather or natural disaster" . What weather? Its been in the 80's and sunny everyday last week!?!?!? that was last Thursday. Did it go out for delivery Friday? NOPE! Saturday? NOPE!! Monday? NOPE!!! Of course because of COVID19 UPS has ZERO Customer Service Reps answering phones... and this location doesn't answer their phones!!!!! Thanks a lot guys! Glad to know we CAN NOT rely on you to "deliver on time". read more

I've been waiting for a NEXT DAY DELIVERY for 5 days. Initially I was informed it was due to weather conditions. The first day, I understood. The second day, seemed unusually long, but we did get a foot of snow, so... Friday I was informed delivery would occur on saturday. Saturday I was informed MONDAY. Today I was home all day. I watched via THEIR website the delivery truck go around and around and around my neighborhood. Went TWICE past my driveway... BUT no delivery. I waited on HOLD for 45 minutes only to be told the could not tell me why my package has not been delivered, but a 'supervisor' (last time it was some 18 year old) will call me tomorrow (Day #6). read more

This place doesn't even deserve one star. First of all, online it says they don't open until 10 am and I even called to verify that. When I arrived to the post office (at 10 am with an hour drive it took to get there after I worked a night shift at the hospital) I saw the hand written sign on the door that said they are open 11-3. I continued to go in to HR and ask to see if I could retrieve my package given I drove an hour there, will drive an hour home, and also work later that night. The HR rep AND the lady at the counter were so snotty and rude. These hours for a federal building are UNACCEPTABLE for people that work at different times than just the regular 9-5. I will never recommend this place. Absolutely ridiculous. read more

2 days in a row "Out for delivery!" I still do not have the package. Talked to customer service and was told the driver didn't have time to deliver it. Saturday, May 2 10:07 PM Delay in delivery due to weather or natural disaster Chelmsford, MA US 9:06 AM Out for delivery 6:30 AM Out for delivery Chelmsford, MA US Friday, May 1 10:02 AM Delay in delivery due to weather or natural disaster Chelmsford, MA US 9:01 AM Out for delivery Chelmsford, MA US Thursday, April 30 2:27 AM Package arrived at a carrier facility read more

Posted:12/14/2019 10:03pm: What the HECK IS GOING ON??????? SAYS it arrived in Chelmsford, MA Thursday @3:28am...STILL WAITING??????? Needed this for my Grandson's Birthday... Thanks UPS!!!!!!!! Way to go. There was no bad weather????? today 8:49 AM Chelmsford, MA Out For Delivery Today 5:03 AM Chelmsford, MA Destination Scan yesterday 11:29 AM Chelmsford, MA Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible. Thu, Dec 12 2:41 PM Chelmsford, MA Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible. 3:28 AM Chelmsford, MA Arrival Scan read more

I was away for 3 days. I responded to the UPS email by instructing them that I would go to the UPS-center and pick up my package. I followed their suggestion and tracked the package the next day. It said package was waiting for me for collection at the Chelmsford location. I went in today to collect my package. I gave the young lady my Tracking number. After about 2-3 minutes she came out and said that they did not know where my package was. Someone in the warehouse would look for it. The location became busy with up to 5 people waiting for help. Unfortunately there was only one employee on a busy afternoon. About 20 minutes later another lady comes in Lindsay. She told me "I don't have to give you my last name" in response to me asking for it. She said they had lost my package and nothing could be done until Monday. I explained that the tracking number was supposed to prevent packages being lost!!! I asked if I could possibly get it Saturday. Her response " I don't know I'm off Saturday. When I asked to speak to her boss she called the security guard. I had my 15 year old son with me. I was dumbfounded. This was possibly the worst customer service experience of my life. I am at home with no idea when I will get my package. I do however, have video footage of the whole interaction that I will be sharing with as many people as I can read more

Same problem as everyone else. Was supposed to get my package 2 days ago. No updates. Had Amazon call UPS and they couldn't tell them when it would be delivered. Made it to this location and seemed to disappear. They're probably stealing people's shit. Luckily Amazon will keep sending replacements until they decide to actually deliver one. I figure if I keep having Amazon send giant ass dining room tables to this location they'll eventually give in and bring one to me. On a side note, the fact that UPS doesn't have in person customer support right now is pretty pathetic given everyone else was able to manage it and a real testament to how terrible they are at running a business. read more

Tracking said out for delivery on Friday. No package that day. Next day, tracking once again says out for deleivery wih updated time and delivery. No package. Someone is clearly lying at this UPS location. I don't know why retailers continue to use an inferior service like UPS, whose slower than shit ground service costs more than USPS Priority two day mail. read more

History repeatedly shows that the UPS facility in Chelmsford Ma is a black hole where packages go in, and never come out. The package gets "scanned" day after day after day. The commitment delivery day comes and goes. The tracking information page shows it pushed out, then pushed out again, and again. Sometimes you never get your package. Please shut this place down. OR here's an idea...get someone who can manage the facility properly. When a shipper sends an item to be via UPS, I know that the delivery date is unknown. read more

Lost my 5000$ package, somehow lost my address to return it to me, I don't have time to explain all of this, because you can read the rest of these reviews, but this UPS is awful and completely unreliable, DON'T SHIP THROUGH UPS! read more

UPS leaves packages leaning up against our garage door every time! Am I supposed to find it by backing my car over it?! Seriously UPS try using common sense on occasion!! read more

Do not and I mean DO NOT ship anything to this location!!! It's in the middle of bumble-fuck nowhere and the tracking doesn't let you know where your item is located. All it says is in transit until the fucking day of. Drove an hour away to this location just to sit and wait in my car for the truck down the street to arrive!!! Tracking says the item has been here for 3 days!!! Why wasn't it at the UPS LOCATION??? They're closed on weekends and the hours our stupid as shit!!! 11-4 M-F . Save yourself some time and headache and just ship ANY WHERE else! read more

Our Amazon package has been sitting at this location, per tracking notes, since December 3rd?????????? Exccccuuuussse Me?

How can you lose 2 leather dining room chairs!?! Now I have to jump through flaming hoops to find out what the hell is going on. I was skeptical of ordering anything that large and now I am certain I will never do that again and especially if UPS is involved. BEYOND FRUSTRATED! read more

if you want your package before you go to sleep at night you have to pick it up yourself. unfortunately I am handicapped and in a wheel chair i can't go and get my package. i have to wait and wait and wait and wait. i must stop using them as it is very upsetting having to wait when i want to go to sleep. they are in chelmsford i am in billerica right next door practically read more

This is how the box with several fragile stickers came yesterday to my house. Could you imagine how they would have treated the box without it. read more

Lowell Massachusetts UPS just told me that I should never ship anything important with UPS. Lost $200,000. Use fedex for important stuff

They lost my package with a $2500 laptop in it. And after I ask Newegg to file a claim the package somehow shows up in their Customer Center 2 weeks later. And they update it as "Delivered" and received by me. I chatted with them over 10 times about this shipment. From the "miss attempts" at 11 am during the workday for a package that doesn't need a signature and doesn't leave any notice, to the shipment got lost, to file a claim and "Package Search Complete - Package Not Found", it showed up on the system as received by "me". All kinds of mistakes keep going on. Incompetent people on every link. read more

have never left a review but this a is a crock of shit - have been waiting for a mattress I've needed for apartment for nearly a month now - first time I ordered it, made it to this location just for them to tell me it was "lost". Ordered a replacement that has come thru this same location just to be running late or lost again !! They must be stealing packages left and right countless similar reviews. Will not be shipping anything via UPS again as I was supposed to have my package in two days - has now been a month without it thanks UPS I'm sleeping on an inflatable bed read more

Repeated delivery delays due to "weather or natural disaster" on perfectly clear and calm days. Always cringe when packages are routes through here. read more

Having a very bad experience with UPS shipment from Chelmsford, MA facility. Had an email notice on Monday package would be delivered on Wednesday by 9 P.M. I could find very detailed information regarding the package's whereabouts up until Wednesday morning. I was told the package had left the Chelmsford facility at 8:51 a.m. The package never was delivered. Since Thursday when I try and track the package it just says "please check back later for schedule delivery". So, I have no idea where the package is and when it will be delivered. It is now two days after I was told it would be delivered. I have no idea if the package is lost of if anyone knows it's location? It is an item that has a timeline. read more

COMPLETELY INSANE! I could have driven and got the package and back myself in 1/10 of the time!!! ORIGIN DESTINATION CHARLESTON,TN CONCORD,MA Package Transaction Detail Arrived at Facility, July 08, 2020, 12:15 pm RI , US Departed from Facility, July 08, 2020, 3:58 am MD , US We've received a request from the receiver to hold the package for pickup at a UPS location., July 07, 2020, 9:50 pm , Arrived at Facility, July 07, 2020, 4:04 pm MD , US Departed from Facility, July 07, 2020, 9:49 am VA , US Arrived at Facility, July 06, 2020, 8:45 pm VA , US Departed from Facility, July 06, 2020, 4:29 pm TN , US Arrived at Facility, July 02, 2020, 12:08 pm RI , US Departed from Facility, July 02, 2020, 10:10 am MA , US Arrived at Facility, July 02, 2020, 6:41 am MA , US Departed from Facility, July 01, 2020, 11:34 pm MD , US Arrived at Facility, July 01, 2020, 7:48 pm MD , US Departed from Facility, July 01, 2020, 1:35 pm VA , US Arrived at Facility, July 01, 2020, 6:07 am VA , US Departed from Facility, July 01, 2020, 1:04 am TN , US Your package is in transit. We're updating plans to schedule your delivery., June 30, 2020, 11:30 pm TN , US Origin Scan, June 30, 2020, 6:25 pm TN , US Order Processed: Ready for UPS, June 30, 2020, 11:37 am , US read more

a package should've been delivered at my place of work Friday. UPS comes to my work EVERYday. There was a delay because of weather..ok. Come Monday, same issue. Today they already came and still NO package. Im not understanding??? read more

I realize it is the holiday season, but the delivery of packages is getting ABSURD. I have packages reported 'out for delivery' and then 'returned to facility' for 5 days in a row, with ' delay in delivery due to weather' but no weather to be seen, my driveway clear; my walkway clear; and had another UPS package delivered during the same time period. Now, I have a package that has been literally 'out for delivery' for two days. No return to facility, nothing. What is going on? This is not the first holiday season. read more

Called and asked UPS to hold my package at the center and they still put it on the truck like I didn't say anything. I wouldn't recommend using UPS for any reason honestly. Unless you like inaccurate package times and receiving no help, I really wouldn't use this service. read more

What ridiculous hours!! Some of us actually work for a living! Absolutely senseless for a "CUSTOMER CENTER!"

I ordered a Christmas tree to be delivered last Wednesday. Estimate delivery Monday December 16th... ok that was TWO DAYS AGO... been saying it's out for delivery since Saturday, then returned to the facility...MY granddaughter is waiting to decorate her Christmas tree ... UPS do you think you can get it to her before her BIRTHDAY IN JULY!!! read more

There is no phone number. Open times are too restrictive and UPS website is bad. I do not understand how come that they are the dominant shipping company now. read more

UPS driver pulled up to my driveway, and crashed to pieces $1000 glass door. Left hundreds of pieces of shuttered glass on my driveway and left. I have called UPS customer service 3 days in a row. Each call took about 1 hour, and every time I called, they promised to send someone to clean up the driveway. That never happened, no one ever showed up. read more