Absolute worse experience & customer service for patronizing a new business.
My appointment was at 12:00pm, which I arrived on time for. NO ONE was at front desk when I arrived to greet and take my information. Then the very nice young man, dental assistant, helped me (he was the best experience of my entire time there). He proceeded to fill out all paperwork, then they took me into the dental room where he took X-Rays (old school style). Not a problem at all but the young man, who was a dental assistant struggled a bit (it was his 2nd day on the job & no one was with him to help him). Although, extremely uncomfortable, I was patient with him b/c I wanted him to be successful and do great, which he tried really hard to do. After he was done, I let him know I needed to be gone by 1:45pm (1 hour and 45 min. after my appointment for a meeting). I asked if it would be a problem, he replied, "No!" He also, was so kind and went to check with the hygienist. All was well, until I asked for a status update at 1:15pm. He then asked for my dental insurance card based on the receptionist (who wasn't there when I arrived) request. I explained, who my dental insurance was with, my employer, and stated they verified when I called and I specifically asked if this office took my insurance b/c I do NOT have a dental card. I have a medical card, Driver's ID etc. but no dental card. Then they said they could NOT see me, after waiting 1hour and 30 minutes. THANKS FOR WASTING MY TIME!!! I immediately called Broad Street Dental, guess what they looked up my information and viola, I AM VERIFIED & have an appointment. All I need is my Driver's License. Same as ALL OTHER DENTIST I Patronized in the past!!!
UNBELIEVABLE, BEYOND UNPROFESSIONAL & A WASTE OF TIME!! read more