It has taken me much to long to get this review done! Had Carl come to look at a 1926 player piano…read morethat we inherited. Not good news! It was badly out of tune because of a major issue with the straps that control all the hammers for the 88 keys had rotted and fallen off! There was also a crack 8n 5he sound board. The major components of the player part were in really good condition. We decided that the piano held many cherished family memories and proceeded with the repairs. It took several long 8 hour sessions along with our assistance for the job to be completed. The entire piano was taken apart to access the hammers and sound board. We left plenty of time between sessions for us to refinish all the wood while it was apart. We could not be happier with the finished results! It sounds awesome thanks to Carl and looks good too after all our hard work refinishing along with tips from Carl. He has been back twice to tune and we will hav3 him back yearly to keep the piano in shape. I highly recommend Carl for tuning, repairs and he also gives music lessons. Not only does he provide awesome service but he is a very remarkable person!

Wow. Just, wow. I have owned an 1897 Bush and Gerts Cabinet Grand Piano for 14 years or so. I had…read morenever had it worked on. Carl put 4 hours of love into her. And, wow! Speechless. I haven't had a piano until yesterday. Thank you, Carl. You are an artisan and a gentleman. She sounds celestial.

Rebecca was in and out, very professional and had me in tune and ready to play. After 20+ years of…read moresitting between moves, my upright sounds brand new!

We wanted to get our daughter's piano tuned before she came home for Christmas. Our last tuner had…read moreretired, so I tried Rebecca. Rebecca is on maternity leave, Sabrina filled in for her. In short, Sabrina was great: pleasant, careful, capable, efficient, reasonably priced, and communicative about future maintenance needs. I saved her number for next time (and for when it time for repairs).

Booked Richard "The Piano Guy" to move my piano about 10km - a very simple job with only a handful…read moreof stairs involved. Firstly, he was very difficult to coordinate with from the get-go. His text message responses were always very short and responses sometimes took several hours, but after some frustration we set up a moving time. On the day of the move, Richard was going to be two hours later than the 11am time slot he told me. He did not call to warn me he was going to be late. I only found out when I messaged him that morning asking if he was still planning on coming. Very basic customer service should be that if you're going to be late then you should inform the customer. He blamed it on traffic (you would have thought a mover would have experienced traffic before and would be able to plan around it). Since he didn't tell me in time, I wasn't able to reschedule an appointment I had and so I was not able to complete the move that day. He reached out four days later proposing a new time that didn't work for me. I proposed a range of alternatives across two different weeks and was told that he has no availability. I would have expected that after he screwed up the first time that he would have taken some extra care and would have tried to accommodate my move, but was told that if I wanted something sooner than I should try a less busy mover. I would recommend staying away from "The Piano Guy" for any alternative, even if they are more expensive. The customer service is really that bad.

From the owner: Piano Moving Tuning Repairsread more

Gary is THE BEST tuner and piano technician ever, I have a huge amount of respect for him! He is…read morethe sweetest guy and works so hard to make your piano absolutely perfect. I can't imagine letting anyone else near my piano.

From the owner: Tuning stability is directly related to prevailing humidity conditions, 42% relative humidity being…read morean ideal condition to maintain piano tunings, glue joints, and snug action screws allowing action mechanism parts to move easily and uniformly. Touch is the result of action mechanism adjustments intended to follow manufacturer's guidelines and generally recognized relationships for consistency and keyboard response. It is a sequence of procedures that can vary in its scope depending on the present status of the action mechanism and the degree to which the pianist is prepared to go. There are many pianos with a keyboard touch that has gone un-checked for many years but which, with even 3 hours of regulation adjustments can be brought into so much more playability and responsiveness making the whole playing experience a pleasure. Tone refers to the nature of hammer felt and the degree of brightness or mellowness, tone color, and projection of sound the piano is currently producing. For the discerning pianist this is an adjustment that makes for more intimate artistic relationship between the player and the piano. To all those interested in the piano I invite your questions and input. I will do my utmost to respond most effectively to your needs. It is a pleasure serving the piano owners of western New York throughout Erie and Niagara counties as a piano tuner and technician. What a vibrant musical community we enjoy here...

Tom Miller and his crew have moved the "Pianos in Public Buffalo" pianos. They know what they're…read moredoing when it comes to moving pianos. He also can repair and tune pianos.

Mr. Miller did an excellent job tuning my grand piano. He also adjusted the pedal mechanism that…read morewasn't functioning properly due to moving the piano from Texas to New York. There was no extra charge for the pedal adjustment. And he also provided a pin for the music holder that was missing due to the moving. I highly recommend him because he is very knowledgeable and caring.

I can see why they have fifteen 5-star reviews here (see the hidden ones). I was surprised that…read morethey answered the phone. Of the four other "top-rated" moving places I called, none answered. I left a voicemail for each and only one of those even returned my call. Jayzey and his team are quiet, polite, focused, and super friendly. Their calm demeanor is appreciated during the stress of a move. They wore masks, didn't waste any time, and yet they were super careful. This is all I want from a moving company and only the first time I've seen it happen. We'll definitely be using them again.

these guys saved the day after i was scammed by some other movers. came the same day and did…read morefantastic work. very on time as well. im eternally grateful they were able to schedule me in on such short notice!!

Abe is awesome. Very nice and yet very professional. I highly recommend this company to anyone…read morewho needs help moving stuff. Thank you Abe.

From the owner: Small family bussines with over 13 years of experience in household and piano moving . Dedicated to…read moregive the best quality of work .. we treat every single item starting with the smallest box to the biggest piece of furniture like it was ours … clean profesional service . With friendly hard workers .

Daniel came all the way from Pennsylvania to our buffalo-area home to tune our humble upright…read morepiano. Not only was he affordable and accommodating (other local companies wanted well over $200!), but he was prompt, professional and personable. He spent just over an hour, answered all our questions and informed us about our particular instrument. Bonus: upon completion, he regaled us with a performance (possibly Bach's Prelude in C Major, BWV 846, from The Well-Tempered Clavier, Book 1?). Of course we recommend tipping him for the exceptional work at a super cheap price, the professionalism, the performance, and because of the lengthy travel distance. Highly recommend him.

From the owner: The goal of a "tuning appointment" is not just to get the piano in tune, but to get the tuning…read morestable, so an initial "pitch raise" comes standard as part of the fee for an appointment.

My Father-In-Law has a beautiful conservatory-level grand piano that hadn't been played (or tuned!)…read morefor over a decade. Expecting some guests who would likely play, we decided to have the piano checked out and Lee gave us an estimate of the work involved and came over exactly on time. While inspecting and tuning the piano, he gave us an excellent overview of the qualities of this particular piano and also explained what differentiates pianos - which was very interesting and informative to us. He cautioned us ahead of time that given the length of time since the piano had been tuned previously, it would probably require a follow-up about a month later to finish the job (I wonder if this is where the term "fine-tuning" comes from!?) and this turned out to be true. Lee returned a few weeks later and was able to finish the task and the piano didn't require any additional maintenance other than the tuning. He was very pleasant and professional and we appreciated him sharing his knowledge with us while taking care of the business at hand. It was clear that he enjoys the kind of work he does, and takes great pride in it. We would definitely recommend him to friends and family.

From the owner: Acoustic piano services including piano tuning, piano regulation, and piano repairs, piano…read moreinspections and assessments, and piano buyer and seller support. Sorry, we do not offer piano moving services.

Daniel came all the way from Pennsylvania to our buffalo-area home to tune our humble upright…read morepiano. Not only was he affordable and accommodating (other local companies wanted well over $200!), but he was prompt, professional and personable. He spent just over an hour, answered all our questions and informed us about our particular instrument. Bonus: upon completion, he regaled us with a performance (possibly Bach's Prelude in C Major, BWV 846, from The Well-Tempered Clavier, Book 1?). Of course we recommend tipping him for the exceptional work at a super cheap price, the professionalism, the performance, and because of the lengthy travel distance. Highly recommend him.

From the owner: The goal of a "tuning appointment" is not just to get the piano in tune, but to get the tuning…read morestable, so an initial "pitch raise" comes standard as part of the fee for an appointment.