I visited upper crust bakery today. I know its recently been taken over by new owners, and if im honest we (I work for a local company) use them around 3-4 times a week as up to now they have been really good, with serving proper thick cut sandwiches with a lot of lovely filling, which is what makes a café/bakery different from the rest.
today I was served by lady who was clearly having a bad day or bad life, and she was very rude when I asked why she was laying my ham and also chicken 9which was now thinly sliced for some reason) just covering the bread.
I asked if there were cut backs in place and she was very cutting saying that the owner now slices the meats and that's the way it is. I suggested that it was a shame as that's why we all came here in the first place for proper thickly filled great sandwiches, to which she replied 'we do very well thanks'.....almost as if she didn't want our custom anymore , so for clarity I would like to say to the good people of rochford...spend your hard earned money somewhere that has friendlier people not the stone faced old lady that served us and clearly didn't want our business !!
maybe I should open up a sandwich bar and show them how it should be done (or maybe upper crust should look back at about 4 weeks ago when they served better food)...cutbacks kill a business, what a shame !! read more