My loved one suffered a traumatic stroke. They were lovingly cared for at Wellspan York Hospital,…read morethen transferred to UPMC Memorial for longterm acute care. We were apprehensive due to the reviews, but hopeful, because the drive was shorter. Now, we wish we never set foot there. They made an already devastating experience even worse. They changed medications without telling us, which affected preexisting conditions and personality. They were not equipped with specialists needed. Their nursing is subpar. They are lazy and inattentive. Their communication with patients, families, and each other is horrendous. We had a family member there at all times, except overnight, because we could not trust them to do their jobs. We learned that the night shift staff was the laziest. We advocated and attended to our loved one when alarms went off and we had to hunt people down, or if the nurses didn't assist with toileting and loved one messed. We noticed symptoms and requested care and testing. We were so excited for our loved one to transfer to the next facility- a light at the end of the tunnel, though we felt pushed out of UPMC Memorial too quickly. When we arrived at the new facility, we learned that UPMC did NOT efficiently prepare them for us. They had no idea what our patient needed. We had to start over. The new facility immediately began correcting wrong medications and fixing UPMC Memorial's mistakes. We are praying their care will ease the mental anguish and unnecessary distress caused to our loved one, over time. If we didn't have a person with our loved one at all times, who knows how this would have turned out. UPMC Memorial dropped ALL the balls when it comes to providing care, comfort, communication, consistency, attention, and healing. There are a handful of good eggs for whom we're grateful. A tech here or there, a nurse or two, a PT, an SLP. But they alone unfortunately cannot make up for the utter recklessness and laziness we experienced in our few weeks there. Please, go elsewhere.

Horrible ER. It's slow, small and understaffed. You'd be better off going to York Hospital Wellspan…read moreor driving to another hospital out if town.

0 stars terrible just terrible the nurse is a pos will sit there in silence & not talk to you if…read moreyou say something they don't like you'll go in there get prescribed medication & them calling back days later telling you you can't get it anymore & to just take tylenol. don't you think i didn't try that or think of that years ago? this is medical malpractice at this point when i tell you i'm in so much pain i can't even get up & do simple things for myself because i can't walk. someone is about to get sued!!

Every single person was super friendly and helpful. Best urgent care I have ever been to. The woman…read moredoing the intake was personable not only with me, but with kids who came in later. The tech who did my vitals was super nice. The x-ray tech deserves a raise. She was so friendly, explained what she needed me to do, and what she was doing. The PA really listened to me, and what medications had taken care of the issue the last time it happened. In addition, every single person said, "I hope you feel better soon." On top of all of that, the wait time was minimal, and the facility was bright and clean. Bonus: the X-ray tech keeps her room a little warmer. And the chairs in the waiting room are actually comfortable. Thank you for giving a sick woman a comfortable and comforting experience.

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Very clean place. Told patients everything they were going to do and gave patience breaks.staff was…read morevery helpful and nice.

I will never use their services again. My appointment was for 6:40 am and I had to fast. I…read morearrived at 6:30 am it is now 7 am and no one has opened the office. I even stood outside waiting for an employe. She arrived at 6:50 am. I made her aware. I had an appointment at 6:40 and she said she would check it out and open the front of the offices.. since then four or five other employees showed up. I am still sitting freezing in my car, waiting for somebody to open the damn door.! if this is the way they treat people I don't know if I want them testing anything. I will never ever use this service again and I will talk negatively about it anytime anybody brings it up. This treatment today is uncalled for and it's disrespectful and rude.! Joan Feiser

I had an appointment scheduled for January 15, 2021. As I…read moreuse paratransit (I have no car), I was dropped off at about 9:45. When I went to the entrance, there was a sign inside the door, behind the hours of operation, saying "Emergency closure, Sorry for the inconvenience." No one had called to cancel my appointment or to let me know not to come. Nor did anyone call afterwards to apologize. I called paratransit to see if they could arrange an earlier pickup, and they did their best, but I still had to wait an hour and a half outdoors, in damp, low thirties weather. I am 75 years old. There were no open restaurants, coffee shops or any place to shelter within walking distance. I think this is unacceptable.